Quest Sanctuary Lakes

Excellent place

I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word "black" merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said " I got you!". Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.

A place for rejuvenate and value for money. Location: we did not rent a car, but can go there from CBD by train (30 mins) and bus (10 mins). If you catch the 496 bus from Laventon, it takes a 8 mins walk to the hotel off the bus stop, If you take 497 from Williamslanding, it takes 18 minutes, but you can shop at the centre (Coles, Aldi, K-Mart and Chinese supermarket), eat at different restaurants, and have manicure or massage. Facilities: the unit is well equipped with cooking utensils, we cooked our breakfast. There is no buffet breakfast but a la carte menu at the country club. The country club has gym and swimming pool too. Nearby attraction: we went to Werribee zoom, Weribee Park, Werribee Mansion, Joseph's resturant. The zoo has a safari bus which is a great attraction. Staff: the staff is helpful. We requested a lake view room one day before. They helped us by calling the cleaner as our check in day is a public holiday. Much appreciated.