Quality Hotel Point Cook

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.

Serene location.

I booked extra nights at this hotel for consecutive days but separately booked I have $600 pending release

Booked accomodation there for the family 3-4 months ago. Received a confirmation booking at the time and also 4 days before arriving. Upon arrival after our 2hr drive with the family we were turned away as “Dia” (manager) stated our booking was cancelled and they were fully booked. I never thought I’d make a review of mention anyone, however maybe this will prompt some action from them (most likely not) however the lack of responsibility taken #karma. Booking is still active on the Choice hotel app and also I received a confirmation email just days prior, unfortunately although Dia said sorry, that didn’t help my family find accommodation for the night. Dia wanted us to pay more money to stay in another accommodation they had. Unfortunately an email and confirmation number wasn’t good enough and blamed her internal system as a system error. When she agreed to get a room over my families head she changed here mind and said it was now booked. Lucky Choice was able to sort my with some accomodation in Melbourne CBD for the night, even know it was another hours drive away. Unfortunately the staff at point cook don’t realise how much inconvenience they really caused for a family. I hope for my kids sake this isn’t the world we have moving forward, however I’m scared for them

Good but Comfortable bed, excellent wifi. Good sized room, quiet and peaceful area. Little weird being asked to agree to no parties as a solo traveller and the additional (refundable) bond requirement for the room. Would have liked to have tested out their associated spa retreat but no staff on duty when I went to enquire.

Not too bad, breakfast wasn’t good. Hard to get info out of staff. No compendium or info in the room. Clean enough. Everything could use a bit more love.