Medora Auri Family Beach Resort

Staff threatened my wife when she raised a complaint about the room cleaning. Absolutely unbelievable and terrible service.

Our first visit to Croatia and we're blown away. The Medora is modern and comfortable. We enjoyed the facilities and especially the private beach. Bit, foremost, the staff were exceptionally friendly and welcoming, always wanting to help. There are so many but I'll mention a few that we spoke with often and really desrve praise: Beach restaurant: Straja Pool bar: Predrag, Dvedana Restaurant: Aldina, Jakov, Robert Wellness centre: Chavika and team Excursions manager: Dianna Thank you all for a great stay. We will be back!

At the beginning, everything seemed nice — which is why I’m giving 2 stars instead of 1. But unfortunately, things quickly went downhill. We had to ask at reception twice to have the rubbish taken out and for fresh towels, as no one had come to service our room for two days. Then, we returned to our room to find the door wide open — completely unattended. Our laptop was sitting on the desk and could have easily been stolen, along with other personal items. When my husband went to reception to report it, there was no apology — just a flat “We’ve taken note, thanks.” Excuse me? How can you leave a guest room open after housekeeping? That is absolutely unacceptable. The kids’ entertainer with curly hair spent over an hour chatting with another mother about hairstyles and then sat scrolling on her phone, rather than engaging with the children. The food was bland and nowhere near the standard you’d expect from a 4-star hotel. I even saw products being served that I’ve previously bought from Lidl — which is fine for home, but not what I’d expect at a hotel of this level. At the downstairs bar, our orders were mixed up every single time we went — we eventually gave up. Someone really needs to be taught how to make a proper strawberry daiquiri. On a positive note, we received a complimentary 20-minute massage, which was lovely. My husband asked at reception if he could upgrade it to a couple’s massage and pay the difference. The gentleman at reception said that would be fine and the payment could be handled at checkout, as he wasn’t able to take payment immediately. However, when we checked out, the manager, Varden, said it was “not possible” and basically told us it was our problem to deal with. His tone and attitude were shockingly rude and dismissive. We had booked two rooms and spend over €5k at hotel we find it rude and inappropriate to make a drama over €26. As someone who has worked in multiple hotels, I can confidently say I would never speak to a guest that way. Some serious customer service training is needed here, especially in how to communicate respectfully with paying guests.