Guest User
March 16, 2024
This is my first time writing a negative review of accommodation, as typically I overlook minor issues and move on. However, the extent of misrepresentation and poor maintenance at this particular establishment compelled me to speak out. The accommodation not only misrepresented itself with outdated images, but also exhibited serious maintenance issues, including mold and algae in the bathroom. Staying in the CASA LOFT, we encountered broken stairs held together with cable ties, posing a safety hazard.
Furthermore, the promised unobstructed view of the lake was obstructed by newer properties, a stark contrast to what was depicted in the listing. Despite our complaints and evidence provided to the platform, no action was taken to remedy the situation or remove the listing. The establishment also refused to issue a refund, maintaining its listing on the platform.
This review aims to warn others about the deceptive practices of this establishment, preventing them from falling victim to the same scam.