Premier Inn Plymouth City (Lockyers Quay)

Temperature of over 30°c all night and very uncomfortable camp beds in family room. Breakfast was ok. Evening meal was ok but over priced for what you get.

Worst 2 night stay experienced in a premier inn. No customer service or maintenance out of hours or weekends. Room was about 35 degrees plus with very poor water pressure. Rooms are very tired. On complaining customer relations hide behind terms and conditions. We will never stay again in one.

Upon first impressions it is just the job, however once you start to use the room the inadequacies unfold. No air conditioning, a fan is supplied but it’s noisy and unpractical at night, no extractor in the bathroom, housekeeping only available upon request. The only positive for me was the subsidised car parking.

Very good bedrooms and facilities. the only wish is for a comfortable chair and brighter bedside reading lights. The staff were very helpful and replaced a faulty desk lamp promptly. They dried my canvas shoes when I got caught in a flash flood.

Very welcoming, the receptionist explained local attractions. As my partner was recovering from a knee operation the receptionist moved us to the ground floor. Top marks. Breakfast taken in the pub next door exceeded expectations. Table service on weekdays, buffet at weekends. Great location and easy walk to the National Marine Aquarium and the Hoe.

I arrived after a 3 hour drive and was charged £15 for early check in even though my room was clearly ready and the check in process is no different to usual so that’s a con. The free wifi was hopeless so paid £5 for “ultimate WiFi” and there was no improvement. Reception advised me they are changing providers so it’s apparently variable and I was told to contact the provider for a refund. Disappointed by the sound proofing in the room - could hear next doors tv as well as they could I should think. Also people breaking wind as they passed by in the corridor. Apologies for the detail but it paints the picture. Have stayed in quieter premier inns in central London. Reception staff were friendly and the place didn’t smell of old cigarettes or mould so that’s a plus. No general seating area or workspace in the building - you have to go to the pub opposite where breakfast is served. Kind of motel style from that respect. Room was tired and whole place had the feel that it’s going to be flattened and redeveloped. Let’s hope so. The best bit about the stay was the wholly unconnected excellent independent Thai restaurant round the corner, recommended by the reception staff.