Guest User
December 18, 2024
Totally failed the gluten free needs of my wife. We booked on 19 November to stay on 15 December at Derrys Cross for one night inc breakfast. Their website asked us if we had any allergies so they had nearly a month's notice to provide. We arrived at the hotel and let the receptionist know of my wife's need to eat gluten free. That's alright, they replied ,there is a gluten free section in the breakfast bar. We arrived at breakfast where the breakfast bar staff even asked if there were any allergies they should know about. They didn't point out the gluten free section and they did not indicate that they had no gluten free bread products. Had we known this in advance, we would not have booked and prepaid breakfast so my wife had paid £12.50 for a fruit squash, cup of tea, yoghourt and some scrambled egg. OUCH as those were the only options open to her! Naturally, she is unhappy to return which is a pity because Premier Inn were our Go To first choice of hotel. The staff just shrugged their shoulders saying sorry but made no move to make good the issue.