Boringdon Hall Hotel and Spa

We had a wonderfully relaxing stay at Boringdon Hall Hotel and Spa. We chose a wellness room and wouldn’t have opted for anything else – the views were stunning, the bath was a highlight, and the overall atmosphere was incredibly calming. The spa facilities were excellent, especially the outdoor sun deck, which was a lovely place to unwind. The extras really made a difference – from the welcome drink to the access to fitness classes, and the relaxation lounge. One unexpected delight was the vegetarian sausages at breakfast – absolutely delicious, and I’d love to know what brand or recipe they use! There are a few small changes that would take the experience from great to exceptional. At breakfast, the preserves and honey could be improved – especially since the hotel keeps its own bees. Using their own local honey would be a brilliant touch. It would also be a lovely treat to include a small bottle of their house gin and tonic in the room, or even as a parting gift – something special that would leave a lasting impression. The only real negative was the pillows, which were a little too flat and not particularly comfortable – a pillow menu or firmer options would be welcome. Overall, a fantastic stay in a beautiful setting. We’d happily return.

This stay was booked as a present for my mum’s 60th birthday - we were really excited to visit as we had heard great things. The hotel’s spa facilities are fantastic, we both enjoyed treatments which were wonderful. Incredibly relaxing and professional - I had a full body massage with Ashleigh and wanted to mention her personally as she was so friendly, helpful and made the experience really enjoyable. Our dinner in the Mayflower restaurant was also delicious - we really enjoyed our dishes and the staff were attentive and helpful. However, there were unfortunately some elements of our stay that I felt didn’t deliver on 5* standards and took away the ‘wow’ factor for us. When we were being shown to our room for the first time, I felt that the first impression was somewhat dampened. I know now that our executive room was up a flight of stairs but having not visited before, I was a little disheartened when the door opened up to the out building to be met with dirty bedsheets and linen on the floor alongside dirty plates and cutlery, where housekeeping was cleaning up. I completely understand housekeeping’s role but to see that on the way to our room felt somewhat off putting and took away the shine and that initial reaction. When we arrived in our room - we also found used towels and robes on the furniture outside on the decking next to the hot tub. These had obviously been forgotten to be cleaned from the previous guests and honestly, it felt a bit sloppy. We also discovered a note in our room where my brother had arranged for a bottle of champagne for my mums celebrations. This was a fabulous surprise but when we were shown to our room initially, the staff member didn’t mention this - didn’t point out the note or say this had been arranged, or that we could let the team know when we wanted the bottle. I had to call reception to understand, and I feel that should have been something that was mentioned when we were shown the room. I hadn’t realised my brother had arranged this, and had added an extra Laurent Perrier to my booking previously - I subsequently asked the receptionist to kindly remove the bottle I had added but, upon checking in or before arriving, the staff didn’t mention my extra I had added - or queried whether I would have liked it in the room etc. Obviously in the end it didn’t matter regardless, because my brother then surprised us and I cancelled my extra - but it I had not done that, I wonder when my added extras would have been mentioned by staff or when I would have been asked about it. It felt like forgotten details which is a shame when we were wanting to make mum feel special - it also took away from the moment my brother was trying to create for her by surprising her. Within the private decking area of our room, two wooden slats on two different steps were wobbly and came away as we walked down the stairs. We had to position them back. The rail next to the stairs was also extremely wobbly and this felt super danger