Boringdon Hall Hotel and Spa

A cut above the rest! My partner and I have been to Boringdon Hall twice now and we intend to book again next year. Both visits were just perfect! It helps that the sun was shining, so we were able to take full advantage - afternoon tea on the front lawn, surrounded by birdsong; sipping cocktails and reading my book on the spa’s sun terrace, occasionally nipping indoors for a sauna or a cold shower. The rooms are great - clean, well-finished, comfortable. And the whole place has a real charm and is well-maintained - unlike many older hotels, where the cracks are left to show. The staff are friendly and helpful. The whole atmosphere invites relaxation - there’s a real sense that you’re well taken care of.

24 hours in this beautiful hotel and spa were made perfect by the care and attention of the staff. The stay included a day in the spa, a bespoke massage (worked wonders on my lower back pain) lunch in the spatisserie, dinner in The Mayflower restaurant, cocktails in the bar, the most luxurious room in the new section of the hotel and breakfast and a last dip in the pool. I have to give full credit to Mike and his team for their exceptional and warm welcome. Melanie in the spa was fabulous (I do hope you took time for yourself the next day). The bar team of Micheal, James and Matt make a mean cocktail and create a great atmosphere of fun and relaxation. Izzy in the Mayflower restaurant has a warmth and attention to detail that makes you feel you so special. Lily was a sweetheart at breakfast and Abi and Libbie in reception thank you for the welcome flowers What a team to compliment this beautiful hotel and spa.

Having been a regular customer for many years, our last trip was tarnished for several reasons, this time it really did not meet the standards our service that you pay good money for. I did write a letter of complaint in a constructive way to the general manager but they declined to reply hence my writing this review. Will not be visiting again, the price does not match the service or experience.

For me the first impression is the most important. On entering the hotel, it was dark and the reception didn’t look more than a temporary couple of desks. Maintenance work was also being carried out – not so good! The bar is dark and footsteps are loud on the floor which has no rugs for a splash of colour of comfort. The Mayflower restaurant (breakfast) wasn’t anything luxurious or special and, as the previous evening in the bar, the music was too loud, so much so that I had to ask for it to be turned down. The lift wasn’t working, so 70 steps to the room. I’m 70 and reasonably fit, but for others this may not be so good. The lay out in the ‘new wing’ is a bit ‘up and down’ and the wall décor in the Wellness Room hallway is quite hideous. The room was light and airy, but you couldn’t watch the TV in bed because of the angle. The bath tub in the sleeping area is not so pleasant, but one could have watched the TV from the position of the bath tub if that's what guests like, I do not. The hand held shower was wobbly and the water was spurting all over the place, which I reported to reception. The loungers along one length of the pool were close together and full, so even if you had a swim, there was nowhere to sit and relax. Thankfully, the staff were friendly, the two cocktails I had were good and Jasmin at the spa was very good. Other than that, nothing to write home about, I’m sorry to say.