pmwepu
September 14, 2024
Amakaya Backpackers & Apartments failed to provide us with a welcoming experience. Upon arrival, the reception staff showed little interest in assisting us, leaving us to figure out everything on our own. The room locks were particularly problematic, as their mechanisms were difficult to use and far from user-friendly. The staff's attitude was outright rude. Their messaging system was filled with unnecessarily long and complicated instructions, making it frustrating to find essential information, like Wi-Fi codes or instructions for the locks. Instead of being concise, they overwhelmed us with irrelevant details. The manager's tone in communications was also aggressive and disrespectful, which only worsened the situation. Our group booked five rooms, and the experience was marred by an excess of negative restrictions rather than useful guidelines. Overall, the unprofessional and discourteous staff contributed to a disappointing and frustrating stay. This was far from the enjoyable travel experience we had hoped for.