The Plettenberg Hotel

Elegant and Wonderful service and food , which we couldn’t fault and a definite must do when you’re visiting Plettenberg. Thank you for looking after us we will definitely return and have recommended to friends who are visiting Plett next month

Our stay at The Plettenberg Hotel was nothing short of phenomenal. Nestled along the coast of Plettenberg Bay, this stunning hotel exceeded our expectations, offering an unforgettable experience from start to finish. We had a wonderful check-in process, getting a tour of the facilities after a refreshing towel and rooibos tea drink. Our room was impeccably decorated, like the rest of the property. The pools were great, the views were stunning, the food was delicious, and the drinks were perfect. However, the exceptional level of service truly sets The Plettenberg apart. Every staff member went above and beyond to ensure that our stay was perfect, attending to our every need with warmth and professionalism. Their genuine hospitality made us sad to leave. We can't recommend this property enough. It is worth every penny!

The most beautiful hotel In a stunning location!

Firstly I should point out I am holding The Plett to a high standard (ie that of a luxury hotel). We enjoyed our stay there but found both pro’s and con’s in describing our experience. The location is great, great aspect overlooking the bay (and a short walk uphill .. so downhill on the way back :-) … to Plett’s main street and restaurants), arrival and check in was smooth and swift and the reception, parking and bellhop staff were professional, friendly and very helpful. The decor in the hotel is light airy, has a nice African vibe in parts and is generally very well done (as you would expect in a luxury hotel). Our room was ok (but not great) … it was reasonably sized but the bathroom was small and the walk in shower allowed water to pool on the floor. The toilet was rather tightly positioned beside the door and was in the bathroom. It did have a good view out over the bay and was bright and airy (aircon was blowing over the bed though which is never great). So with all of that the Plett would still be a solid 4 star hotel in my opinion. What let it down (at least ion our visit) was the restaurant dinner experience (breakfast selection was good, even though we did have the wrong dish served one morning). The first night (we had tried to book by email from Franschhoek .. but no response from the email address on the website) … we were given the first 2 seat table the host set their eyes on right by the desk and door (never great) .. menu and food was ok (not memorable) and wine list was good. The second night was an issue (and hence the three stars on this occasion), we had booked in the morning at breakfast and specifically requested an outside table (as we know forecast was great) .. we arrived at 8 pm to be shown an inside table (right in the far corner by the kitchen door this time) of an empty inside part of the restaurant. When we asked for our booked outside table we were told it wasn’t available, the restaurant manager explained he wasn’t on duty in the morning (so not his fault) and all he had was the rather lonely two seats in the far corner. What did we do? we said no thanks and were lucky to enjoy a great evening at Nguni (see separate review) .. what should he have done? he should have have apologised (guest is always right even when wrong) on behalf of the hotel, offered us a free drink at the bar and said he would sort out for us if we were prepared to wait 30-45 mins until a table was free outside (we would have) .. just a suggestion The Plett management! So this time 3 star it is.

We had booked Sunday lunch at Amelia's well in advance and requested a window table to enjoy the views. Unfortunately, we were given possible the worst table in the restaurant stuck in a corner and looking out onto extensive uninteresting shrubbery rather than the delightful coastline. As Sunday Roast wasn't featured on the menu l asked our waitress if it was available. Initially she gave the distinct impression that it wasn't available. She then asked if we had booked Sunday Roast to which I confirmed that we had. In that case I will need to speak to the chef. She returned a few minutes later and confirmed that both Roast Beef or Roast Chicken were available. This sorry saga left a very sour taste and did very little to ensure that we had an enjoyable evening. To make matters considerably worse we both chose the beef which turned out to be full of fat and extremely sinewy. I brought this to the the attention of the waitress who somewhat dismissively said I will tell the chef. The lack of interest and apology was staggering. The very least would have expected is for the restaurant manager to be made aware of our dissatisfaction and discussed the matter with us. Given this experience it is highly unlikely that we will be returning.