Hope Hotel

I originally booked a deluxe room, but because I arrived too late, I decided to book this hotel on the spur of the moment. I brought my three-year-old child with me. The room the hotel front desk gave me was indeed a sealed room without windows. It was stuffy and smelled like a toilet when I entered the room. Turning on the air conditioner was considered to be a relief. When I came back the next day, I asked the front desk to change rooms. As a result, the front desk Kochi room was full and there was no change. I immediately contacted Ctrip customer service and helped communicate. Ctrip customer service was very helpful. They immediately contacted the hotel to solve the problem and told me that the experience was not good and I checked out immediately. They would negotiate with the hotel later. I got a satisfactory result. Big brand merchants are trustworthy. I have been a member of Ctrip for many years and can always solve problems satisfactorily. 👍