CC Beach Front Papagayo All Inclusive

We had the most amazing time at CC Beach Front Papagayo. It was everything we had hoped for and more. There were 4 of us, myself, husband, and 2 older teenagers. Upon arrival, we were greeted by a very friendly Daniel, with cool mint refreshing washcloths. He checked us in quickly and explained the restaurants, times, amenities, and made reservations for us at the exclusive restaurant. The property was clean and inviting, beautiful and not crowded, even though they were full. They have a smaller number of rooms than most resorts, which was so nice because we never had to wait for a table at any of the meals and always had fresh towels for the beach and pool, along with lounge chairs. Also, there wasn't a long line for the bars, so super easy to order drinks as wanted. It is a very family friendly resort, with lots of activities for kids of all ages, including a play area, pool table, ping. They had a play area and shallow parts of the pools for the little kids and very large spacious pools for the adults. They have 2 pools, one salt water and one chlorinated. They're both great and at opposite ends of the resort. Neither pool was crowded when we were there, even though the resort was full. The gray sand beach right in front of the resort is beautiful with stunning sunsets. The food prepared by chef Christian and team was absolutely amazing! The best we've ever had at an all inclusive. The room was nice, spacious, and very clean. Staff was exceptional! We will be back!

We stayed at CC Beach Front Papagayo in Costa Rica from May 7 to May 13 (originally booked May 6 to 13), and while the resort itself is stunning and the staff on-site are truly incredible, our experience was unfortunately impacted by a major issue with the reservation process. The Good: The resort is tucked away in a quiet, secluded location — it truly feels like a hidden paradise. We visited right between the dry and wet seasons, and the weather was perfect: hot, sunny days with brief afternoon showers. Because the resort wasn’t crowded, we often had the pool and bars all to ourselves, and activities like kayaking were easy to access. The food was phenomenal — easily some of the best I’ve had. From a varied buffet to beautifully plated dishes in the restaurant, there was something for everyone. Even more casual options like burgers and pizza were available if you wanted something familiar. The on-site staff were the absolute highlight. Christian (Kitchen Manager), and servers like Kendy, Suzi, Luna, and Danny made each day warmer and more enjoyable. They treated us like family, and their kindness made the stay truly special. The Not-So-Good: Due to flight delays, we couldn’t arrive on May 6. I immediately contacted the resort, and they kindly offered to shift our 7-night stay to end on May 14 instead of May 13. When we arrived on May 7, we confirmed this plan with the front desk — and then the problems began. Despite multiple calls to Travelocity and confirmation that they could make the change, the resort kept adding new requirements (a call, then an email, then a different contact). Eventually, we were told the resort’s head office in San José denied our request, even though we had already paid for 7 nights and weren’t asking for a refund — just to shift the stay due to an unavoidable delay. The worst part was dealing with Vladimir Gonzalez, a supervisor at the reservation office. According to Travelocity, he said we “should be punished” for not arriving on the original date — a shocking and unprofessional response, especially in the hospitality industry. Even after pleading our case, the final answer was that we’d have to pay for an 8th night if we wanted to stay for the 7 nights we had already paid for. Obviously, we declined and decided not to let this ruin the rest of our trip. The resort front desk team was apologetic and kind, but powerless to override the head office. It’s unfortunate that a beautiful property with such wonderful on-site staff is undermined by such poor management and rigid, uncaring reservation policies. Would I go back? I’m torn. The property and local team were amazing, but I’d be hesitant to book again knowing how inflexible and unhelpful the central reservation system is.

We recently stayed at CC Beach Front Papagayo, and overall, we had a decent experience, though there were a number of issues worth mentioning for future travelers. Upon arrival, we were greeted and given our room key, but there was no assistance provided in helping us get to our room or carrying our luggage. We had booked a garden view room, which turned out to be a very small cottage located near the back gate of the property. The pathway to the room was uneven and felt unsafe, especially at night. The biggest issue was with our room setup. We were two friends traveling together and had requested two beds, but were given a room with a single bed. When we returned to the front desk to address this, we were told we could either be given a cot or pay an additional $700 USD to switch rooms—this was very disappointing given how much we had already paid for our stay. There was no attempt to accommodate or correct the booking error, which left us frustrated. As for the resort itself, it is quite small with only one dining area and a relatively low number of guests (around 10–30 at any given time). There were no staff available at the pool bar or on the beach to assist with chairs or drinks, and everything is gated and cleared from the beach daily. That said, the food was outstanding—10/10. The menu changed regularly, and everything we ate was fresh and flavorful. The drinks were consistently well-made, and the staff were all kind and courteous. Housekeeping did a great job maintaining our room, and the overall property was clean and well-kept. The air conditioning in the room worked very well, which made our stay more comfortable. We ended up booking excursions through Amstar every day, which truly made our trip. Without them, we would have found the resort experience a bit too quiet, as there were no daytime activities, games, or evening entertainment offered. If you're looking for a quiet place to relax and disconnect, this resort may be a good fit. But if you're someone who likes a more lively, activity-filled vacation, it might not be the best choice. One highlight of our trip was Geovanny from Amstar, who was with us from the moment we arrived at the airport until we left the resort. He was incredibly helpful and made our excursions seamless and enjoyable—a true godsend. In summary, while there were some disappointing aspects of our stay, particularly with the room situation and lack of on-site amenities, we still enjoyed our time largely thanks to the food, the friendly staff, and our wonderful excursions

I was nervous about staying here because my reservation got cancelled without my knowledge and fortunately I called the hotel to set up transportation from the airport in enough time to find out about the cancellation. I blame the company that I booked the reservation with (Luxury Escapes) and not the hotel. They ended up booking another room that was ok but definitely not the one that I wanted. All in all my stay was great from beginning to end. It is a very laid back atmosphere, which I was looking for. Everyone is very pleasant and helpful. The food was delicious and there was a wonderful variety of choices. Joshua and Jarrell (SP?) were the best bartenders! I had a facial in my room and Jessica was fantastic. I opted for the beach massage which was worth every penny (full body for $60 dollars for an hour)! I would definitely recommend staying here and would come back if I visit again

While the resort was beautiful and the welcome wonderful, we experienced a lack of communication and care when we notified them of stolen/missing items. A wedding ring, band and class ring were left on the counter and within two hours they were missing from our locked room. The staff seemed unphased and didn't care or try to help locate them. We had to make every attempt to get information from them like, who was in the room, are there any videos etc. We were never given any helpful information except that the staff didn't see them!