Akeah Broncemar

To put it simply this was the single worst holiday experience of my entire life, the hotel is diabolical and is woefully over rated at a 4 star! I feel it would be lucky to be considered a 3 from my experience. Where do I start... The online representation of this hotel is so far from reality it's laughable. The rooms (at least the TWO I had) were tired and had a multitude of issues (see below lists). I honestly feel a little 'duped' and that this holiday was miss-represented; I booked this hotel due to the room decor which is a trademark of LABRANDA Hotel group and having stayed in their hotels before felt really confident in the quality of the rooms and the amenities. However, LABRANDA sold this hotel last year and it is now effectively a timeshare hotel where the units have different owners and the rooms are rented back to the hotel to occupy. Issues noted from our stay, are as follows: Room 1 - Poor security - no deadlock, no chain, no bolt. Nothing outside of the door handle. - Children in the room with no way to secure the door and no door to their bedroom which was right by the front door. - VERY Noisy with room right by the stairs - Shower leaked EVERYWHERE - Took all 4 towels to mop up the water - Toilet seat (the bit you actually need to sit on) was broken - No mirrors other than the bathroom and no working plugs in the bathroom making it difficult to do a simple task like getting ready - Ants in the bathroom running around the sink! Room 2 - As with room 1 - no security / bolts etc - Sofa bed broken - twisted frame. This was 'fixed' by putting a TABLE TOP on the frame making it feel like I was sleeping on a plank of wood. I was completely unable to sleep on it and after many adjustments gave up and put it back to a sofa and slept one night on that. - Aircon unit made a VERY loud noise randomly every 20 or so minutes meaning if I did finally manage to sleep I was woken up by it constantly. - Balcony door was broken, and did not seal closed nor lock. I was advised that was ok though as we were 4 floors up! The issue however was the lack of noise reduction from the irish bars across the road, but the hotel who couldnt move me again. - The window in the bedroom (where my children were sleeping) did not close properly with only the bottom of the window shutting fully, again making it very noisy. - Whilst appreciate not the hotel directly, 2 of the 4 nights in this room we (the children and I) were woken by next door who would come back from bars at 2am and then stand out on the front balcony next to the front door and the childrens room (with a window that doesn't close) shouting and continuing their night with no consideration. General - My son has a nut allergy which was VERY difficult to navigate due to lack of labelling of allergens on food, and sometimes even labels telling you what it was! - Food quality was poor and the cleanliness of the restaurant atrocious! Dirty plates, glasses and cutlery put out to use. Ants around the

We were given a bad room and we reported it right away, but only got another room after 1 week. Poorly maintained/cleaned air conditioning, eventually cleaned it myself. Even when it was turned off, the air conditioning made a disturbing noise each hour, including at night. Shower cabin: shower door wobbly and leaking and shower head needs to be replaced. Furthermore, there is no ventilation in the bathroom, so if you close the bathroom - you immediately get a fishy smell and an ideal environment for mold and bacteria to reproduce. Food supply is quite limited: on an island there should be more seafood and fresh fruit (not from a can or freezer). Thought - fruit might be difficult to get, after all, in the supermarket - I could find everything and quite affordable (had I never had to do it with "all inclusive"?). The beds are hard and wobbly. Number of coctails included in all inclusive is 4 (plus 2 no alcohol) and served in paper glasses - making it just a regular drink.

Very bad experience waist of money all kids entertainment only in German pool way to small for all guests booked all inclusive end up going out every night German entertainment team have no clue what they doing worst ever seen apart from food and room there is nothing for kids in the hotel so disappointed