Labranda Marieta & Spa - Adults Only

The staff are very friendly but unfortunately the hotel is definitely not the 4 stars it claims to be. The bed/matresses are not 4 star quality, no amenities in the bathroom and very poor sound proofing (could hear conversations in room next door even with all doors/windows closed). We stayed on an all inclusive basis and found the food selection to be very similar for the entire duration of our stay lacking variation. Lastly, the evening entertainment will need to be improved. While this is not of great importance to us, I know that this is an important factor for many people seeking these types of accomodation/vacation.

I strongly advise anyone considering this hotel to look elsewhere, because our experience was nothing short of a nightmare. From the very first day, it was clear that this place is completely mismanaged and the staff have no idea what customer service means. Upon arrival, instead of welcoming us, the receptionist (named Aura) ignored us while she laughed and chatted with her colleague. We stood there waiting until she decided to finish her private conversation. That set the tone for what became the worst stay I have ever experienced. The room itself was a disaster: the bathroom door was swollen and damaged from water, cockroaches were crawling inside, and the shower door didn’t close properly, flooding the hallway every time we used it. When we reported this, Aura’s response was rude and dismissive. She told us to “just put a towel under the door so cockroaches won’t come in” and promised to send a technician who never showed up. Things only got worse. During the second week, the air conditioning broke down and didn’t work for six full days, leaving us in 32°C heat. When we asked for at least a fan, the receptionist arrogantly told us to buy or rent one ourselves. We couldn’t sleep because of the heat, and when we opened the balcony doors to get some air, even more cockroaches entered the room, while loud music from the nearby nightclub went on until 2–3 a.m. As if that wasn’t enough, power and water outages followed. There were days when we couldn’t use the toilet, shower, or even the elevators. The electricity came and went with no warning, trapping people inside elevators. I personally heard someone pounding on the elevator door for help. When I informed reception, the staff started shouting at me instead of doing the obvious—helping the person stuck inside. The complete lack of responsibility was shocking. The staff’s attitude throughout was appalling. They never greeted guests, often ignored us completely, and when we asked for help, they behaved as if we were the problem. The manager gave false promises about when electricity and water would be restored—first “one hour,” then “30 minutes,” which turned into three days of unreliable service and cold water only. One of the worst staff members was a waiter named Cristobal. His behavior was beyond unprofessional. I witnessed him yelling at guests who had been told by reception they could have cold drinks as compensation for the lack of air conditioning. Instead of handling the situation politely, he shouted “that’s not my problem” and threatened to charge them. On another evening, when we were sitting in the common area with friends, he walked in and told us rudely to “go to bed,” as if we were children. This man should not be working in hospitality at all. The pool area was equally disappointing: paint was peeling off in large, sharp flakes that could easily injure someone, the water was murky, and the pool itself was far smaller than what the photos suggested. During the water and pow

My sister and I went 1 week ago our first time without our children, what a fabulous place ,it was calm and relaxing,the whole team whether it was the chef, reception staff,entertainment staff or housekeepers were happy and made you feel welcome, there was always a good choice of food and drinks including alcohol, the rooms were beautiful and clean , perfect place for couples or friends , would totally recommend this hotel for anybody planning to go to Gran Canaria