HL Suitehotel Playa del Inglés - Adults Only

Very helpful and welcoming staff at the reception. Nice facilities inside and outside of the hotel. Superb breakfast buffet with a wide variety of food, fruit and bakery. Very friendly staff in general.

This hotel is nice, it’s very clean and has two Pools. The hotel has entertainment every night which can be ok. The Food was ok a nice choice and a different theme most nights. The Roof top jacuzzi are is beautiful and you can see over to the sea and over to the sand dunes in the south. The bar in the top floor is excellent in the evening and stay open to 12am. With games and a lovely vibe. I would stay at this hotel again.. it is located perfect for the beach and the shopping centre which has a few good pubs and places to eat.

This is a difficult review to write as we were so looking forward to our weeks holiday at this hotel especially as the reviews on TA were so positive and we left bitterly disappointed. Lets start with the positives - decent sized rooms, excellent pools and in a central location. Now the real let downs bearing in mind we are a couple in our mid 70s and have at least 5 holidays a year. The first major problem was our first room which lacked storage space and had a AC system simply not fit for purpose. The first night we could not get the temp below 24 and when reception and a maintenance fitter called they insisted the room temp display was showing the outside temp. We could not sleep and they agreed to move us to another room (same type) where the temp did improve but the noise from the fan (could not adjust) meant again sleep was difficult. Another issue with the room was the lack of a grab handle in the large shower. The next problem is the sunbeds. Although no difficulty getting beds in the many sunbathing areas the beds were the old plastic type which were very low and many showed years of wear with cracks on many of the legs, This made our weeks stay very uncomfortable and without doubt makes this hotel a no go for anybody with mobility issues or as in our case of the elderly generation. Other annoying issues is the very poor service in both the restaurant and bar areas except the pool bar which was manned by one member of staff and who worked their socks off to ensure a swift service. Many staff seemed untrained and would simply walk past tables without clearing plates and would take an age to serve drinks etc. There is very little entertainment provided and the major drinking area at night is the rooftop bar which was reached by 2 lifts, one of which was out of action for most of our stay. Finally I cannot accept the hotel (4 star) charging 3 euros a day for a safe in your room. After all the only people who could take anything is the hotel staff and this service should be provided free of charge. All in all this was a uncomfortable stay and we will certainly not return.

This was my 3rd stay at this lovely hotel, and I’m returning in November. Rooms are excellent - I always email ahead to ask for a quiet room on a high floor, and I always get what I ask for. Particularly impressed with the food - I love the fact that you can get freshly cooked meat or fish every evening for dinner. This time I was very impressed with the Asian themed evening- great sushi and an amazing freshly cooked stir fry. All the staff were brilliant. A very helpful man on reception advised us what to do when we arrived having had one of our suitcases stolen off the local bus. Bar staff on the roof were all excellent - especially Jessica and Serge. Waiting staff also excellent- Dylan stood out. The hotel location is perfect- 5 mins to the beach and a €5 taxi to just about anywhere else you need to go in the resort. We particularly liked the roof top bar as well as the jacuzzi sunbathing areas, also tried out the basement spa which is well equipped. We went AI and were impressed that quality spirits were included . I will definitely be coming back

This was our third visit to the hotel and the best stay yet. The hotel is immaculate and the rooms cleaned every day. The pool area is lovely and never any problem getting a sun lounger. The food was delicious, always plenty of choice and options of fish or meat cooked freshly either in the restaurant or outside at the BBQ area. Each night there was a theme and a food station with the specialities for that evening. We only saw one night's entertainment and went specially to see the brilliant Giobox! I managed somehow to leave some things behind in the wardrobe and the hotel have very kindly offered to keep these for when we return, which we will definitely be doing. Thank you Suitehotel for a wonderful holiday.

Beautiful entrance, clean and tidy. Double standard room booked, ended up with a sea view. It was clean and spacious, Infact very spacious. The bed was extremely comfortable. Breakfast was standard, but there was everything you could imagine on the buffet, that much I couldn’t find anything hahaa. The swimming pools were fabulous, I was suprised how big they were. Round the side of the hotel where the big pool is there is no wifi, but everywhere else was fine. Overall the holiday was amazing. The hotel was in a great place, easy to reach and the staff were great! The roof is amazing jacuzzis are fabulous!

Really enjoyable stay here,lots of positives and would definitely stay again.Food very good,staff very polite and friendly,roof top pool/jacuzzi fantastic.Management please address this-the drinks,we were AI.Please have self service for AI.There is not enough staff to keep up with drinks orders,we regularly waited 15/20 minutes to get a drink at dinner.Sometimes orders forgotten and we had to ask again.There needs to be a self service in the dinning room for drinks! Drinks orders stop at 9pm in the dining room,we ate late quite often and had to keep an eye on the time so we could get drinks before it stopped.The entertainment was decent in the bar by reception,although the layout of the room could be much better.The hotel is extremely clean and in a fantastic location.Rooms are clean and good,a great large walk in shower and double sink was a plus.Sleeping quality is good,good air conditioning and no noise.Lots of different nationalities at the hotel,which was good,Brits Irish German Scandinavian and Spanish,plus many more.I’ve rated it a 5,as I thought it deserved more than a 4,get the drinks sorted and this hotel is a 5 all day long.We are looking at booking for next year,here’s hoping the drinks situation improves