HL Suitehotel Playa del Inglés - Adults Only

Very helpful and welcoming staff at the reception. Nice facilities inside and outside of the hotel. Superb breakfast buffet with a wide variety of food, fruit and bakery. Very friendly staff in general.

A 21 night stay on all inclusive in a standard room.On our second visit to the hotel,we enjoyed ourselves,but the hotel could do better.Minor-air conditioning isn’t really cool enough & and due to it being in the bedroom is a little noisy.On all inclusive there needs to be a wider choice of drinks at meal times,we were refused sangria(which we couldn’t believe).On meal times,food was good with different themed nights and BBQ 3 times a week(a suggestion,provide wraps for people to make up wraps from chicken/salads etc).Last year we visited here and the drinks were very slow at meal times,this was much better this time.On drinks waiting time,one serving behind the bar with other staff providing table service(this doesn’t work) the hotel was fully booked,more staff needed behind the bar.On more than one occasion we waited 20 minutes for a drink,this is unacceptable(this was at the rooftop bar).A cider option would be good,either draft or bottle,this should be included on the all inclusive.The location of the hotel is very handy for beach/bars etc,bus stop nearby for island exploration.The pool areas both ground floor & roof are very good.No issues with sun beds.We used the gym area many times,which was quiet and very good.The spa also very nice.The biggest plus is the hard working staff,particularly the bar staff,they are so nice and hard working,but there’s not enough of them.On one occasion the lady behind the bar was completely on her own in the ground floor bar(any issues with drinks running out/collecting glasses) then the drinks serving came to a standstill,it’s very unfair for the staff concerned.We’ve booked for next year again,I really hope there are some improvements in areas I’ve highlighted,we like the hotel & one or two small improvements would make our holidays even better.Very good value for money & a tip,book direct for a discount.

We are on our last night at this hotel. We stayed for 11 nights as a couple. We did not get off to a great start. Our room was not ready until 2.45 and having had a 2am start we just wanted to unpack and relax. We were allocated room 226, right next to the lift.. we unpacked and was having a shower when the banging started, the walls shook, we initially thought it was the lift but it was too regular. This was after i had requested a quiet room and i had an email confirming they had my request. It turns out we were directly under the gym, the banging noise was the dumbbells and weights being dropped.. We went to reception and asked if we paid more could we move rooms. The hotel was fully booked… Manuel then offered us another room but asked us to check it 1st… Much better and quieter, overlooking the pool.. great customer service Manuel. Thank you. The rest of the holiday has passed without event, the hotel is spotless, all the staff work so hard and always with a smile. The food is good with a different theme every night.. the BBQ is great , 3 times a week. Great steak. We did not use the solarium on the roof, preferring the pool instead. Nice and quiet. Makes all the difference being an adults only hotel. I would return on the understanding we did not have a room under the gym.