3-Star Hotels in Playa del Carmen

Nice little hotel, 3 blocks to the fifth Ave. a quiet area, nice restaurants near the downtown, good breakfast, the only cons here was the air conditioning doesn’t work, but the person on charge provided a new upgrade room. The hotel have potential but needs an exterior updated. The picture is a vegan pizza just next door! Amazing.

The hotel is an older hotel. The location is great for access to the beach and walk around 5th Ave. The bartenders and the travel shop/scuba shop were great the hotel maintenance and front desk staff were not the best. We did have issues with our rooms and they were fixed eventually except the king room that we booked was not available and we had to share a double bed. Iit’s an older hotel with musty smells and stuck drawers. The pool closed early on a Saturday night (8pm) but the mariachi/karaoke can play until 11pm and the noise will carry into the room. The kelp on the beach is filled with sand fleas and we came home with over 100 sand flea bites between the 5 of us. The buffet was ok but not worth $45 per day per person.

In general I had a great time, good location, different theme in rooms, the treatment of people at the reception is very good, the facilities need maintenance and a little investment, they look somewhat neglected. Breakfast is good but very late.

A woman travels alone and finds a good location and finds it !!! The room was white and clean and tidy. It was better to have a slide door between the living room and the bed room and between the bed and the closet. There was a separate guest toilet so that couples and two friends could travel comfortably when sharing a room. Even the shampoo and body wash scents were luxurious herbs. The kitchen is fully equipped with cooking utensils, washing machine, dryer and dishwasher. I just need to buy all the detergents !!! The jacuzzi was even better in the open air and I was very reluctant to go to the beach because I was traveling alone. Breakfast was eaten at the cafe in the building, but the amount was small but the service was clean and the working people were good. It was uncomfortable that there was no iron board !!! I booked one day first and liked it and extended it one more day. It was a little expensive compared to other places, but I want to use it again!

The Reef Playacar was such a lovely experience. The grounds are gorgeous with lush jungle plants everywhere. One of the many highlights was the staff. They were so friendly and attentive. Agustin, the mixologist, is a true artist!! He made the most beautiful drinks I’ve ever seen. The flavors were balanced and delicious and he designed drinks based on what we liked. We were celebrating a birthday and Agustin, Santiago, Alejandro, Isela, Liner and Andrix made it so special.

The hotel does not have a breakfast. It is convenient to have supermarkets and restaurants in the surroundings. There is parking lot. It is close to the sea. It is convenient to swim with a pool. There are many specialties by the sea, and many small gift shops.

Do NOT waste your money on this place. It is located right across from the extreamely noicy bare ‘Senor Frog’. It was impossible to get any sleep here because of the extreme noice. And this is NOT mentioned anywhere on ********** or their website. Also the place is worn down and dirty. I changed my room 3 times in one night. All 3 rooms had dirty/stained bedlinen/towels - very disgusting. It was dirty and does absolutely not categorize as a 3/4 star hotel in any way, shape or form. One of the rooms i changed to smelled so bad of either mold or pee..or a combination of both… We had booked 1 week in this place through ********** and unfortunately the hotel was not willing to refund our stay although they promise a totally different experience on **********. We checked out after one night and tried to get a refund wich the hotel refused. So we basically wasted our money. The standard of this hotel is VERY low and you dont want to waste your money here. Breakfast is included - but dont get fooled by this either. The breakfast is the most basic you can imagine and you have to go to another location for this. If you want a good vacation in Playa Del Carmen do NOT go to this hotel.

Clean spacious rooms. Great housekeeping and front desk staff. Nice to have self serve laundry. Really large gym with everything you need. Awesome bathroom. Spacious and always hot water!!’

From 05/27/23 until 06/01/23 this was the 3rd time I've ever been to this hotel, but the 1st time since 2009. My experience was a negative one, sadly. There was a blonde receptionist I first met who was fine. It was the brunette receptionist that was not accommodating, not friendly. This hotel has 2 buildings, one on 5th Avenue and the other 10th Ave. They put me in the 10th Avenue building where there was no one on site. 6 days, I did not see anyone, day nor night. Walking through the courtyard at night and not one room had lights on. No one at the jacuzzi, nothing. I asked to be moved from this building to the main building where there were other guest visible and the brunette receptionist said no and walked away. There was another employee that I asked and he said no. I stated that I would look for another hotel and that other employee said ”ok”. I only had the breakfast plan and ate 2x in the cafe and the food was ”ok”. The first day I was still a little hungry and took a little box of cereal with me. I got stopped at the door and was told that I could not do this. The only positives: (1) I had a clean room and (2)the tours planner Bernardo was great. He was the only person to treat me nice and talk to me like a friend vs. a number. I had enjoyed this place in the past but will probably never come back.

With a stay at Riviera del Sol, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This hotel is 6.2 mi (10 km) from Xplor Theme Park and 6.7 mi (10.7 km) from Xcaret Eco Theme Park.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this Colonial hotel include complimentary wireless internet access and concierge services.At Riviera del Sol, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. Continental breakfasts are served on weekdays from 7:00 AM to 11:00 AM for a fee.Featured amenities include multilingual staff, a library, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 23 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.