Iberostar Waves Tucán
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1 room, 2 adults, 0 children
All properties in Playa del Carmen
Iberostar Waves Tucán
No.6 of Premium Hotels in Playa del Carmen
JW35+58, P.º Xaman - Ha, Playacar, 77710 Playa del, Playa del Carmen, Quintana Roo, 77710, Mexico
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Amenities
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Sauna
Spa
Massage room
Gym
All amenities
Property Description
Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.
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8.4/10
Cleanliness8.4
Amenities8.4
Location8.4
Service8.4
All 100 reviews
Surroundings
Airport: Cozumel International Airport
(20.0 km)
Landmarks: FIT&FUN Túcan-Quetzal
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
Premium Room
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
Standard Room
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Hair dryer
Check Availability
Superior Standard Room
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Hair dryer
Check Availability
9
Premium Room (near Pool)
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
9
Ocean Front Junior Suite
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
8
Junior Suite
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
9
Junior Suite, Oceanfront (Beach Access)
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
Junior Suite Ocean Front King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Hair dryer
Check Availability
2
Junior Suite Ocean Front Two Double Beds
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Electric fan
Check Availability
8
Premium Room, Beachside
2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
8
Premium Room (Pure Wellness)
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
Family Room
1 King bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Hair dryer
Check Availability
6
Premium Room (Tropical View)
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
Hide Room Types
Guest Reviews
8.4/10
Very Good
100 reviews
Verified Reviews- Cleanliness8.4
- Amenities8.4
- Location8.4
- Service8.4
Average for similar properties in Playa del Carmen
AI Summary
The service is exceptional with friendly staff ensuring guest satisfaction. The location is great but may lack nearby amenities. The surrounding community is safe and suitable for leisurely walks.
Guest User
August 2, 2025
AC does NOT work anywhere - especially in the rooms. We are here with a group of 26 and we needed to change building so we could keep the younger kiddos together. We already upgraded to a premium suite and they made us pay an additional $35 a night for a smaller room just so we could move. Grecia is THE WORST front desk manager, horribly rude and unaccommodating. I would not come back here again. Grecia pretty much ruined the trip for us.
Guest User
July 30, 2025
El sargazo no te deja bañarte Si vas en busca de plata como yo No vayas en esta época El hotel es completo Aunque las habitaciones tienen olor a humedad propio de esa zona
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Guest User
July 25, 2025
Wir haben unseren Aufenthalt im Iberostar Tucán rundum genossen – ein echtes Urlaubsparadies in Playa del Carmen! Die Hotelanlage liegt direkt an einem traumhaft schönen Sandstrand mit türkisblauem Wasser und ist eingebettet in ein kleines Stück Dschungel. Dort begegnet man immer wieder frei lebenden Tieren wie Affen, Pfauen oder Nasenbären – einfach beeindruckend! Die Zimmer sind sauber und komfortabel, das Essen ist abwechslungsreich und qualitativ hochwertig, und das Personal ist durchweg freundlich und hilfsbereit. Besonders gefallen hat uns das nachhaltige Konzept des Hotels – kein Einwegplastik und viele Initiativen zum Umweltschutz. Ein großes Dankeschön an Anker Tours, die uns dieses Hotel empfohlen haben! Die Beratung war persönlich, ehrlich und sehr kompetent. Ohne diesen Tipp hätten wir dieses tolle Resort vielleicht gar nicht entdeckt. Wir können sowohl das Hotel als auch Anker Tours wärmstens weiterempfehlen
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Guest User
July 22, 2025
Bel hôtel, bien situé. Tout est à proximité. Complexe bien entretenu, chambre propre et fait tous les jours. Plusieurs choix de restos et il y a toujours de la disponibilité. L’application est bien pratique pour faire les réservations. Personnel sympathique. Grande piscine avec de l’espace pour tous! Le seul point négatif, lors de notre visite, il y avait bcp de sargasses, l’eau est brune dans toute l’espace de baignade. Personne ne semble ramasser les algues donc la situation empire un peu chaque jours. Pour le reste, c’est un superbe séjour!
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Guest User
July 13, 2025
Absolutely amazing! We had a wonderful stay at this hotel. The staff were incredibly friendly and welcoming, the food was delicious with plenty of variety, and everything was well organized. We stayed with our two babies and it went exceptionally well, the hotel is very family-friendly and comfortable. I would recommend this place without hesitation! Note: The beach wasn’t swimmable due to sargassum, but we were aware of this before our trip, so it wasn’t a disappointment.
Sightsee06194859047
July 9, 2025
*"My daughter and I stayed for 7 days at the Iberostar Waves Tucan. Everything was perfect—the food, the staff (including the excellent service at the reception from @Abi) and the beach. The room was clean and comfortable. The fire show was impressive. I highly recommend this hotel.
Alexandra G
July 7, 2025
Absolutely loved this resort. My family of 3 visited June 29-July 6 and had a total blast. We were really impressed by the food (best I've personally ever had at an all-inclusive, usually I feel somewhat bloated and sick by the end but not here), stunning jungle-style spaces, and all the animal fun. My 6 year old totally loved seeing all the animals on the property (monkeys, peacocks, coati, flamingos, other exotic birds, iguanas etc). And they had a little ceramic painting station to take a break from the sun (for an extra price), and lots of fun activities for everyone. Would 1000% recommend and hope to be back soon!
Getaway66390572250
July 6, 2025
Beware: There is no AC in the restaurants! My husband and brother in law were sick every day from the unbelievable heat. The only places to cool off are in the amazing blue water and your room. The food was not very good and the drinks were underwhelming. The resort is beautiful, but the heat made it almost unbearable!
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Sauna
Additional charge
Spa
Massage room
Gym
Public parking
Free
Priority airport pick-up
Bar
Tennis court
Billiards room
Restaurant
Airport shuttle drop-off
Additional charge
Conference room
Multi-function room
Karaoke
Children's pool
Playground
Kids' club
Childcare service
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Luggage storage
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Billiards room
Restaurant
Conference room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Shuttle service
Additional charge
Priority airport pick-up
Airport shuttle pick-up
Additional charge
Airport shuttle drop-off
Additional charge
Front Desk Services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
Italian
French
Spanish
German
Food & Drink
Snack bar
Bar
Room service
Health & Wellness
Spa
Billiards room
Diving
Tennis court
Hair and beauty salon
Gym
Massage room
Sauna
Additional charge
Turkish bath (Hammam)
Kayaking
Body care
Snorkeling
Yoga session
Activities
Karaoke
Public beach
Eco tours
Off-site
Beach umbrellas
Private beach area
Gaming area
Public Areas
Gift shop
Shopping mall
Picnic area
No smoking in public areas
Garden
Water purifier
ATM
Elevator
Cleaning Services
Dry cleaning
Laundry service (on-site)
Facilities for Children
Playground
Childcare service
Children's meals available
Kids' club
Children's pool
Business Services
Multi-function room
Wedding service
Conference room
Accessibility
Pool ramp available
Stair-free main entrance
Accessible rooms available
Safety & Security
Smoke detector
First aid room
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Please contact the hotel for details about crib and extra bed policies.
Breakfast
TypeAmerican, Continental, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Number of Rooms: 22
Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy for Iberostar Waves Tucán?
The cancellation policy for Iberostar Waves Tucán varies depending on the type of room and booking conditions.What is the cancellation policy for Iberostar Waves Tucán?
What are the check-in and check-out times at Iberostar Waves Tucán?
Standard check-in time at Iberostar Waves Tucán is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Iberostar Waves Tucán?
What amenities and services are available at Iberostar Waves Tucán ?
Iberostar Waves Tucán offer top amenities and services include Shuttle service.What amenities and services are available at Iberostar Waves Tucán ?
Does Iberostar Waves Tucán provide breakfast?
Yes, Breakfast is offered at Iberostar Waves Tucán. Breakfast option(s): American, Continental, Vegetarian. Does Iberostar Waves Tucán provide breakfast?
Can I bring my pet inside the Iberostar Waves Tucán?
As much as we love pets, unfortunately, we are unable to accommodate them in Iberostar Waves Tucán.Can I bring my pet inside the Iberostar Waves Tucán?
How far is the Iberostar Waves Tucán from the closest airport?
The closest airport is Cozumel International Airport, and it is straight line distance from hotel: 20.0 km.How far is the Iberostar Waves Tucán from the closest airport?
Is airport shuttle service offered by Iberostar Waves Tucán ?
Yes, at Iberostar Waves Tucán, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Iberostar Waves Tucán ?
About This Property
| Hotel Star Rating | 5 |
|---|