Hotel Cielo, Playa del Carmen
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1 night
1 room, 2 adults, 0 children
All properties in Playa del Carmen
Hotel Cielo, Playa del Carmen
4th Street North 9-MZ 6 LT 5, Playa del Carmen, Quintana Roo, 77710, Mexico
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Amenities
Priority airport pick-up
24-hour front desk
Priority airport drop-off
Taxi booking service
All amenities
Property Description
With a stay at Hotel Cielo, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.3 mi (0.4 km) from Playacar Beach and 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal.
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8.3/10
Cleanliness8.3
Amenities8.3
Location8.3
Service8.3
All 43 reviews
Surroundings
Airport: Cozumel International Airport
(35.2 km)
Landmarks: Museo Frida Kahlo Riviera Maya
(240m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Double Room (Double Interior Room)
1 double bed
Non-smoking
Air conditioning
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3
Quadruple Room
2 double beds
Non-smoking
Air conditioning
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13
Family Room with Balcony
2 single beds and 1 king bed
Non-smoking
Air conditioning
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5
Grand Family Room, Balcony
1 single bed 1 king bed and 1 double bed
Non-smoking
Air conditioning
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19
King Room with Balcony
1 king bed
Non-smoking
Air conditioning
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12
King Room
1 king bed
Non-smoking
Air conditioning
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1
Superior Queen Room
2 queen beds
Non-smoking
Air conditioning
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2
Triple Room
1 single bed and 1 double bed
Non-smoking
Air conditioning
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Guest Reviews
8.3/10
Very Good
43 reviews
Verified Reviews- Cleanliness8.3
- Amenities8.3
- Location8.3
- Service8.3
Average for similar properties in Playa del Carmen
AI Summary
The accommodation impresses with a stunning rooftop, beachfront location, and attentive staff. Guests appreciate the cleanliness, comfort, and convenient access to amenities, but some find the decor a bit dated.
Guest User
July 15, 2025
Amazing boutique hotel! I absolutely love Cielo. Exceptionally clean room with Mexican natural decor and tasteful colors, handmade soap and shampoos in the room and great housekeeping service. Powerful air conditioning and super comfortable king-size bed (I stayed in room 11 with two terraces)! The rooftop to have some quiet time or watch the sunrise. Overlooking the sea that is only one block away. The washroom with a real piece of art door on the roof. The location is excellent, just in the heart of everything: the beach, the sea, the bus hub, where you can take a bus with air conditioner from Cancun airport to Playa for only $12 (one way) and back, the stores, restaurants... I was very pleased with the attentiveness and friendly staff at this hotel: Alberto (my favorite), Leticia, Fernando (the waiter at the restaurant Carboncitos), etc. They get to know you by name, knowledge of the area and assistance with all requests. If you are lucky, you can meet the owner - Steven, who will answer all your questions or concerns. Don’t forget to try at the restaurant Carbonsitos the authentic Mexican cuisine and drinks! I truly recommend Hotel Cielo to anyone looking for a wonderful place to stay. Hotel Cielo.... Thanks for a great short vacation and I can't wait to go back.
Guest User
July 1, 2025
I came to Playa del Carmen for dental work. The Hotel Cielo was recommended to me and it surpassed all of my expectations. Incredibly clean rooms, air conditioning, hot shower. The friendliness of the staff made you feel at home.Covered terrace over looking the ocean. Restaurant downstairs which I didn’t eat at due to the dental work. I would highly recommend the Hotel Cielo to anyone.
SV83353
June 3, 2025
I first stayed at Hotel Cielo in November 2024, when I went to Playa del Carmen for dental work - White Coast Dental recommended them and they have a special rate if you're coming for dental work if you call the hotel directly. I was there approximately 10 days and it was wonderful. The location and price can't be beat, 1 block from the ocean and in the middle of EVERYTHING! This is a small "boutique" hotel with only 20-25 rooms. The beds are incredibly comfortable, the towels are large & absorbent, the water pressure is great and there is a fabulous restaurant (La Carboncito) in the hotel. There is a 7-11 about 10 steps from the front desk, where you can get your morning coffee & snacks and a pharmacy kitty corner to the 7-11. If you're expecting a coffee pot, microwave, or refrigerator in your room, you need to look at a much higher priced hotel....I didn't find any of these a necessity. Air conditioner is a necessity and each room has one. Because it borders 5th Ave (the Malecon), you are literally surrounded with restaurants, shops, luxury stores, art, museums, salons, massages, etc. and every kind of store you could imagine. The ferry dock to Cozumel is about 3-4 blocks (5-7 min walk) and the ADO bus station is only about 2 blks (the bus is great for taking "side trips" to Cancun, Tulum, Bacalar, etc. and very inexpensive) I got to know the owners (Steve & Alejandra) - who are definitely NOT absentee landlords....besides being just amazing people - they are there every day and involved in the running of, and welcoming atmosphere of the hotel. Many of their customers are REPEAT and return time and again. Alberto (Beto) the Front Desk Manager is an absolute jewel - besides being such a great person, he is helpful, accommodating, knowledgeable and truly cares about everyone who passes through their doors. I just returned to finish my dental work in May '25 (16 days) and felt like I was "coming home". I like being part of the HOTEL CIELO family!
Ana S
May 25, 2025
Nos gusto el hotel! Esta bien ubicado a una calle de la playa. Beto y Leticia en recepción ofrecen un excelente servicio. Muy atentos, siempre prestos a ayudar. EL restaurant del hotel , CARBONCITOS nos gusto mucho. Ofrece una comida sabrosa y variada. La atención con Abraham, Fernando y compañía es inmejorable. Siempre alegres, amigables , cordiales . Recomendable totalmente! Pensamos volver pronto Jsnette y Ana
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Denise W
May 20, 2025
We loved the authentic architecture of the hotel and the location was super convenient to the ADO bus station and ferry to Cozumel. The beach was less than a 5 minute walk right down from the front of the hotel. We enjoyed our coffee on the rooftop terrace every morning, there is both sun and shade. The staff were very friendly and Alberto was incredibly helpful in assisting us with planning our adventures to ruins and cenotes. There are restaurants, bars and shopping all nearby.
Julieta M
May 2, 2025
La habitación estaba muy limpia y acogedora. La chica de front desk super atenta. Me encantó la terraza con vista al mar. Tal vez sólo le faltarían más espacios para sentarse ahí. Muy cerca de la playa, de la 5ta y del muelle. Estuve muy cómoda. Sin duda me volvería a quedar.
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Liliana
April 25, 2025
Awesome & location was great! Will come back!
jansterKettering
April 12, 2025
We had a room at the top with a curved balcony (partial sea view). It was a lovely room, although very dark albeit there were light switches everywhere! The bed was comfortable and the shower was fine. The staff were pleasant and helpful. The only criticism we had was that the 'curtains' were like hanging rugs, once you took the tie-back off and they hung down they did not completely cover the window, there were gaps on either side. Luckily we had the top end room so no-one ever walked past but we noticed the rooms we passed on the way downstairs all had the curtains permanently down, probably so people could not look into their rooms. That said, the location was perfect (as long as you don't want to go to bed early!) and I would stay again but would request the same room.
Services & Amenities
Most Popular Amenities
Priority airport pick-up
Additional charge
24-hour front desk
Priority airport drop-off
Additional charge
Taxi booking service
More Amenities
Parking
Parking
Transportation
Taxi booking service
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Front Desk Services
24-hour front desk
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast not provided.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$20.47 (approx. PHP 1,190.84) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2004
- Renovated: 2018
- Number of Rooms: 18
With a stay at Hotel Cielo, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.3 mi (0.4 km) from Playacar Beach and 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal.
Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carboncitos, or stay in and take advantage of the room service. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carboncitos, or stay in and take advantage of the room service. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Frequently Asked Questions
What is the cancellation policy for Hotel Cielo, Playa del Carmen?
The cancellation policy for Hotel Cielo, Playa del Carmen varies depending on the type of room and booking conditions.What is the cancellation policy for Hotel Cielo, Playa del Carmen?
What are the check-in and check-out times at Hotel Cielo, Playa del Carmen?
Standard check-in time at Hotel Cielo, Playa del Carmen is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Hotel Cielo, Playa del Carmen?
Does Hotel Cielo, Playa del Carmen provide breakfast?
No, Hotel Cielo, Playa del Carmen doesn't provide breakfast. Does Hotel Cielo, Playa del Carmen provide breakfast?
Can I bring my pet inside the Hotel Cielo, Playa del Carmen?
As much as we love pets, unfortunately, we are unable to accommodate them in Hotel Cielo, Playa del Carmen.Can I bring my pet inside the Hotel Cielo, Playa del Carmen?
How far is the Hotel Cielo, Playa del Carmen from the closest airport?
The closest airport is Cozumel International Airport, and it is about 1 hour 38 mins from hotel by car (35.2 km).How far is the Hotel Cielo, Playa del Carmen from the closest airport?
Is airport shuttle service offered by Hotel Cielo, Playa del Carmen ?
Yes, at Hotel Cielo, Playa del Carmen, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Hotel Cielo, Playa del Carmen ?
About This Property
| Nearest Airport | Cozumel International Airport |
|---|---|
| Distance to Airport | 35.17KM |
| Average Price From | PHP5132 |
| Hotel Star Rating | 3 |