Hacienda Maria Bonita Hotel

Colourful is the best. People on the front desk did not like.

My husband and I had a reservation for one night, March 8 (which I had made online the day before). When we checked in, I gave the lady my paperwork that included our name, confirmation number and date. She gave us one room key and room number and we spent the night. The next morning my husband noticed on his credit card bill that he had been charged twice. Figuring it was a mistake, we went to the desk and told them the problem. The lady said we had reserved two rooms so we had to pay for two. Over and over we explained that we had only been given one key and had only needed and stayed in one room (which they understood) but for some reason still insisted we had to pay for two rooms. We didn't understand that reasoning at all but the lady at the desk went to get another lady who also confirmed that we had reserved two rooms (one online and one the night before). Since we had transportation to catch (we were only stopping here for one night between places) we had to just leave and hope they would adjust our credit card bill, which they did not. We feel extremely cheated and that surely they know there was no way we had reserved two rooms. If we weren't losing money on the deal it would almost be comical. Also, my husband and I were looking forward to a good night's sleep since that was our travel day and we were going to travel again the next morning, but we got ZERO sleep until after 3:00 a.m. when the night club across the street Coco Bongo closed. We both love music but this sounded like the band was in our room solid until three in the morning. We couldn't sleep a wink. So, unless you are absolutely desperate, do yourself a favor and DO NOT STAY HERE!

The location is very good, because it's located behind 5ta Avenida. But the sercice was very poor and not cleaned. My pillows smell so bad.