HM Playa del Carmen
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1 night
1 room, 2 adults, 0 children
All properties in Playa del Carmen
HM Playa del Carmen
Avenida Constituyentes 180, entre Avenida 15 Norte y, 20 Avenida Nte., 77720 Playa del, Playa del Carmen, Quintana Roo, 77720, Mexico
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Highlights
Varied breakfast
Ideal location
Free parking
Lots to doAmenities
Outdoor swimming pool
Diving
Snorkeling
Horse riding
Hiking
Gym
Private parkingFree
Airport pick-up
All amenities
Property Description
Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.6 mi (1 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.
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8.8/10
Friendly hospitality, great location!
All 103 reviews
Surroundings
Airport: Cancun International Airport
(55.7 km)
Landmarks: Quinta Avenida
(280m)
Landmarks: Louis Tussaud's Museo de Cera Playa del Carmen
(300m)
Landmarks: Turismo Channel
(330m)
Landmarks: Deportivo Mario Villanueva Madrid
(430m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
16
Standard Double Room
1 King bed or 2 Double bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
6
Junior Suite
Bedroom 1:1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
4
Double Room with Terrace and City View
2 Queen bed or 1 King bed
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
7
Junior Suite with Terrace and City View
Bedroom 1:1 King bed ● Living Room:1 Double bed
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
6
Double Room with Balcony
1 King bed or 2 Double bed
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
1
Triple Room
1 Single bed or 1 Double bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Electric fan
Check Availability
8
Double Room
1 Double bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
Hide Room Types
Guest Reviews
8.8/10
Very Good
103 reviews
- Cleanliness8.8
- Amenities8.8
- Location8.8
- Service8.8
Average for similar properties in Playa del Carmen
Review summary
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Location: This hotel is frequently praised for its excellent location, being close to the city’s main promenade (5th Avenue), local beaches, ferry, and bus stations, making it convenient for exploration.(based on 1 review)
Guest User
May 9, 2025
Friendly hospitality, great location!
LindaaaR
February 16, 2025
Good hotel
Very calm for someone who wants to rest
Guest User
September 17, 2024
지금 이 리뷰를 보신다면 꼭 다 읽으세요!
일단 저는 절대 절대 다시는 가고 싶지 않고, 누구에게도 가지 말라고 할 것 입니다!
이유는
1. HM플라야델카르멘에 공항 픽업을 몇번이고 요청 했는데, 어떠한 답변도 받지 못하고, 결국 공항에서 만날 수 없었습니다. 대중교통인 ADO타고 가야 했고, 연락이 되지 않았습니다!
(이건 트립닷컴에서의 문제일 수도 있습니다! 트립닷컴에서 숙소로 문의 하기에서 했는데, 연락이 제대로 되지 않은 듯 합니다)
2. 프론트 매니저는 완전 완전 불친절 했습니다. 저희가 늦게 도착해서 11시반쯤 도착 했습니다만, 고객이 불편함을 느낄 정도로 대충대충하고, 제대로 설명하지도 않았다.
3. 결정적인 내용으로 룸의 퀄리니가 매우 매우 안좋았다! 너무 습해서 잠을 잘 수가 없었고, 말라 있던 옷들이 습해서 눅눅해질 정도였다.
결국 나는 4일을 예약 했는데 2일만에 다른 호텔을 예약하고 그냥 체크아웃 했다
나올 때에도 서비스가 불편했고 방이 습해서 너무 화가 났다고 했는데, 직원들이 미안함 따위는 전혀 없었다
만약! 플라야델카르멘에 오시게 된다면, 절대 절대 HM을 이용하지 마세요!
가족에게 친구에게 연인에게 미안함이 100% 생깁니다!
추천 해드리자면 플라야델카르멘 힐튼, 그랜드 하얏트 플라야델카르멘이 좋습니다! 저는 그랜드 하얏트로 가서 너무 좋았습니다!
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Guest User
July 12, 2025
Hotel is in an ideal location only a few minutes walk from all the action. The place has a good feel and the staff are very helpful. Food and drink prices are also reasonable for a hotel. Only minor flaw is space around the very nice pool is limited.
Guest User
July 12, 2025
Abbiamo soggiornato 5 notti. Posizione eccellente, parcheggio custodito gratuito. Colazione ottima, bella piscina. Ma sopratutto servizio snack al bar (piatti da ristorante) di ottima qualità, ma a metà prezzo rispetto ai bar fuori dall’hotel. Unico problema di Playa Del Carmen in questo periodo (luglio) le alghe, per fare un bagno siamo sempre dovuti andare a sulle isole
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Megan C
July 8, 2025
Amazing Chic boutique hotel in PDC. We absolutely loved it here. The pool is amazing, not too cold either with a swim up bar! Such a lovely surprise. The staff are very friendly and so happy to help. Massive shout out to the boys at the bar, remembered our room number and always came round to ask if we wanted a beer or something to eat. Poor bar food is tasty and pretty reasonable, same as the cocktails. Room was clean and spacious. Really enjoyed our stay!
israelficachi
July 2, 2025
un hotel con amenidades básicas, es para que básicamente solo duermas y salgas a disfrutar, tiene excelente ubicación ya que tiene cerca muchos establecimientos, playas y super mercados , se fue la luz en algunas ocasiones por el clima. Tuve una mala experiencia con la reservación
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mikeK8465XQ
July 1, 2025
Su personal externo de seguridad se pone muy intransigente/exigente con el tema de los brazaletes; se apreció poco empático, muy cuadrado y hasta prepotente, ojalá cambien de proveedor del servicio y/o a su personal
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Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Diving
Snorkeling
Horse riding
Hiking
Gym
Private parking
Free
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Free
Bar
Restaurant
Airport drop-off
Additional charge
Taxi booking service
Car rentals
Currency exchange
Wake-up call
Wi-Fi in public areas
Free
Outdoor swimming pool
Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Car rentals
Taxi booking service
Shuttle service
Additional charge
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front Desk Services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Free
Wake-up call
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
German
Food & Drink
Bar
Room service
Snack bar
Health & Wellness
Diving
Hiking
Horse riding
Snorkeling
Gym
Activities
Fishing
Public Areas
Smoking area
Cleaning Services
Clothes dryer
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Facilities for Children
Children's meals available
Safety & Security
First aid kit
Smoke detector
Fire extinguisher
Security personnel
First aid room
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | US$7.85 (approx. PHP 456.68) per person |
Adult | Buffet:US$15.70 (approx. PHP 913.35) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2015
- Number of Rooms: 128
Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.6 mi (1 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
Frequently Asked Questions
What is the cancellation policy for HM Playa del Carmen?
The cancellation policy for HM Playa del Carmen varies depending on the type of room and booking conditions.What is the cancellation policy for HM Playa del Carmen?
What are the check-in and check-out times at HM Playa del Carmen?
Standard check-in time at HM Playa del Carmen is 15:00 and check-out time is 12:00.What are the check-in and check-out times at HM Playa del Carmen?
What amenities and services are available at HM Playa del Carmen ?
HM Playa del Carmen offer top amenities and services include Shuttle service.What amenities and services are available at HM Playa del Carmen ?
Can I bring my pet inside the HM Playa del Carmen?
As much as we love pets, unfortunately, we are unable to accommodate them in HM Playa del Carmen.Can I bring my pet inside the HM Playa del Carmen?
How far is the HM Playa del Carmen from the closest airport?
The closest airport is Cancun International Airport, and it is about 47 mins from hotel by car (55.7 km).How far is the HM Playa del Carmen from the closest airport?
Is airport shuttle service offered by HM Playa del Carmen ?
Yes, at HM Playa del Carmen, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by HM Playa del Carmen ?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 55.66KM |
| Average Price From | PHP8742 |
| Hotel Star Rating | 4 |