Viceroy Riviera Maya
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1 room, 2 adults, 0 children
All properties in Playa del Carmen
Viceroy Riviera Maya
No.17 of Luxury Hotels in Quintana Roo
Riviera Maya Playa Xcalacoco Fracc 7, Playa del Carmen, Quintana Roo, 77710, Mexico
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Amenities
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Surfing
Sauna
Spa
Massage room
All amenities
Property Description
Viceroy Riviera Maya is a luxurious hideaway retreat situated on approximately six acres of Caribbean waterfront property on the Yucatán Peninsula. Intimate and serene, the resort’s design respects and accentuates the pristine qualities of its dramatic jungle setting. Thirty stand-alone palapas, built of mahogany and stone and embraced by lush foliage, allow guests a rare level of privacy. Villas are luxurious and spacious and equipped with individual plunge pools and secluded private terraces. A comprehensive “jungle spa” lies shrouded in vegetation in the resort’s innermost reaches and also features a beachfront yoga studio and Maya Temazcal sweat lodge.
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9.2/10
Cleanliness9.2
Amenities9.1
Location9.3
Service9.3
All 45 reviews
Surroundings
Airport: Cancun International Airport
(51.4 km)
Landmarks: Playa Xcalacoco
(110m)
Landmarks: Puerta del sol
(530m)
Landmarks: Bowling
(810m)
Landmarks: Cenote Ojo de Agua
(960m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

7
Luxury Two Queen Villa with Private Plunge Pool
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Electric fan
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9
Premium Villa with Private Plunge Pool
1 King bed
155-158m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability

14
Luxury King Villa with Private Plunge Pool
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

5
Signature Villa with Private Plunge Pool
1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability

13
Royal Villa with Private Plunge Pool and Deck
1 King bed
90m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

5
Villa, Beachfront (with Private Pool And Deck)
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

7
Viceroy Villa with Private Plunge Pool and Deck
1 King bed
155-158m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
TV
Check Availability

4
Ocean View Two Level Villa
1 King bed
261-280m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
Hide Room Types
Guest Reviews
9.2/10
Great
45 reviews
- Cleanliness9.2
- Amenities9.1
- Location9.3
- Service9.3
Average for similar properties in Playa del Carmen

Review summary
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Service Quality: Exceptional service was a recurring theme, with staff described as attentive, professional, and thoughtful. Guests felt well cared for, with many emphasizing the detailed attention to their comfort and relaxation.(based on 1 review)

HHARY
March 23, 2024
The service and environment are very good, similar to a small rainforest. However, the hotel is smaller than the large resorts in Cancun and is more suitable for couples. The hot water broke down during the first 2 nights of the holiday, which should not happen in a hotel of this price range, and the hotel did not compensate for it. Food is also good
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Guest User
July 24, 2025

I had an absolutely incredible stay at Viceroy Riviera Maya. The boutique feel of the property made everything feel intimate and personalized. The service was outstanding, the food was phenomenal, and the entire space was beautifully designed — nestled in the jungle, which created such a peaceful atmosphere. The rooms were spacious, spotless, and extremely comfortable. Everything from start to finish was a 10/10. I highly recommend it and can’t wait to return.

Guest User
July 18, 2025

Regresamos por 3era vez a este refugio fuera de casa. Y como siempre encontramos la calidez y amabilidad que solo puede encontrarse en donde se conoce y se le da importancia a los detalles. La calidad y el cariño con el que cada uno desempeña con excelencia su oficio… son inigualables. Difíciles de encontrar en los grandes hoteles. Desde Juan que te ofrece la limpieza de tus lentes en la alberca. Hasta El Chef Alejandro Salgado que hace una celebración de los sabores y la apariencia en cada platillo. Gracias por darnos tanto Luis y Pepe en la alberca Uri en el bar Celestin y todo el equipo en las habitaciones Hugo, Antonia, Carlos, Mario, Andrés en restaurantes. Johnathan y el equipo de bienvenida en Recepción.
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Guest User
July 15, 2025

We would go back in a heartbeat. We stayed for 9 nights, and left the resort only one day for a private tour to Tulum. The pool, restaurant, and beach staff are among the best trained, friendliest, and helpful team of coworkers we've ever encountered. Special requests didn't disturb them at all. In fact, they seemed to thrive on providing a customized experience outside their usual. Like good improvisational actors, their answers always start with, "yes, and . . ." Truly an awesome experience. Pricey, but worth it!

Travel06398680959
July 13, 2025

Did a lot of research to find the right place to stay and it paid off. This resort is luxurious and peaceful. So, from the start...was glad I read about this place being a bit off the beaten track when approaching in the car because it is not a luxurious road that leads up to the hotel so felt a bit dodgy. 😃 Once inside we received a warm welcome and tour, of this stunning, jungle resort. (Didn't like that they took out credit card away to process in arrival but this seems to be common outside the UK.) We were shown all the amenities, of which there are many, and then shown round our beautiful suite. Clean, well air-conditioned, spacious, loads of storage and clothes space. The pool was warm enough to be able to get in without the usual cringing,and lit up at night. Great to have a private space to chill, with plenty of sun and shade. So many lovely extras provided and they thought of your every need, eg umbrellas, mosquito repellent, pool net, daily news/weather in a cute format. The food was incredible! The menu was a la carte, rather than buffet style. Every single dish we ate was so fresh and full of flavour. The portions were a good size and we definitely left a few kilos heavier. The margaritas (as you would hope) were on point, and the mezcal cocktails delicious too. There were a LOT of staff (predominantly men) who tended to our needs and were always helpful & attentive. The beach is nice to walk along and a bit further up from the hotel is good to swim. Pool area is clean, with plenty of loungers, towels and parasols. Points to note: there was a fair bit of wildlife (see pics) so if you have arachnophobia or are not keen on lizards, this is probably not the place for you. Generally wildlife kept to itself but we did have a few visitors. If I was a woman travelling alone, I am not sure how safe I would feel in terms of the door locks. The main doors to the room are sliding doors with a catch as the lock. It worked fine and the resort is enclosed but didn't feel fully secure. There was no incident but something to be aware of. Overall, if you are looking for an upmarket hotel with privacy to relax, this is a great option. Not too far from the amazing historical sites and natural wonders. Near to bars and restaurants along the beach so you don't need to go all inclusive if you'd prefer not to. Would definitely recommend - pricey but worth the treat.

Hockeys21
July 1, 2025

We had the most amazing stay at Viceroy Riviera Maya. Tucked away in the jungle, it feels incredibly private and peaceful – like your own little paradise. Our villa was beautiful, with a private plunge pool, outdoor shower, and the kind of calm you only find in nature. The staff were warm, attentive, and made us feel right at home from day one. The food was delicious, especially breakfast by the beach – fresh, flavorful, and beautifully presented. Just quiet luxury, thoughtful details, and a real connection to the surroundings. We left feeling recharged and already dreaming of coming back. Thanks!

JJ R
June 30, 2025

This really is a dreamy resort. Beautifully nested by the ocean surrounded by jungle. The villas are gorgeous and roomy. It feels like you are in an another world. The staff have mastered their craft and are always available and easy to work with. The spa is absolutely to die for. Simply everything has been carefully thought through.

nicholas b
June 27, 2025

My wife and I recently celebrated our anniversary with a vacation that, regrettably, fell short of our expectations. We encountered numerous issues during our stay, most notably the presence of roaches and other insects (huge spider) in our hotel room. This unsettling experience was compounded by the overall cleanliness of the accommodations, which left much to be desired. Disappointed and uncomfortable, we made the decision to cut our trip short by a day, hoping to salvage some enjoyment from our special occasion. The sargassum is very bad in this area. Unfortunately, this is out of the hotels control. I do feel travelers should be very aware that there is no white sand beaches to enjoy and that the smell from rotting on the beach is so bad, it makes you feel sick to your stomach. Please do your best research beforehand. Below are pictures of how dirty & outdated the beach front villa is. I also attached pictures of the bite marks my wife experienced.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Surfing
Off-site
Sauna
Spa
Additional charge
Massage room
Gym
Private parking
Additional charge
Airport pick-up
Additional charge
Bar
Restaurant
Airport drop-off
Additional charge
Conference room
Additional charge
Multi-function room
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas

Outdoor swimming pool

Private beach area

Spa

Gym

Bar

Restaurant

Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$8.00 (approx. PHP 465.40) Daily. Reservation not needed.
Private parking
Additional charge
Valet parking
Additional charge
Transportation
Shuttle service
Additional charge
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Safe at front desk
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Bar
Room service
Health & Wellness
Spa
Additional charge
Sailing
Off-site
Surfing
Off-site
Windsurfing
Diving
Gym
Massage room
Sauna
Kayaking
Off-site
Parasailing
Off-site
Snorkeling
Yoga session
Foot bath
Activities
Eco tours
Off-site
Private beach area
Fishing
Public Areas
Garden
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Clothes steamer
Business Services
Multi-function room
Wedding service
Conference room
Additional charge
Accessibility
Accessible rooms available
Safety & Security
Smoke detector
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children 12 year old and over are permitted to stay in some room types at this hotel
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeWestern
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$861.93 (approx. PHP 2,654.46) per pet per night
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Number of Rooms: 41
Viceroy Riviera Maya is a luxurious hideaway retreat situated on approximately six acres of Caribbean waterfront property on the Yucatán Peninsula. Intimate and serene, the resort’s design respects and accentuates the pristine qualities of its dramatic jungle setting. Thirty stand-alone palapas, built of mahogany and stone and embraced by lush foliage, allow guests a rare level of privacy. Villas are luxurious and spacious and equipped with individual plunge pools and secluded private terraces. A comprehensive “jungle spa” lies shrouded in vegetation in the resort’s innermost reaches and also features a beachfront yoga studio and Maya Temazcal sweat lodge.
Frequently Asked Questions
What is the cancellation policy for Viceroy Riviera Maya?
The cancellation policy for Viceroy Riviera Maya varies depending on the type of room and booking conditions.What is the cancellation policy for Viceroy Riviera Maya?
What are the check-in and check-out times at Viceroy Riviera Maya?
Standard check-in time at Viceroy Riviera Maya is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Viceroy Riviera Maya?
What amenities and services are available at Viceroy Riviera Maya ?
Viceroy Riviera Maya offer top amenities and services include Shuttle service.What amenities and services are available at Viceroy Riviera Maya ?
Does Viceroy Riviera Maya provide breakfast?
Yes, Breakfast is offered at Viceroy Riviera Maya. Breakfast option(s): Western. Does Viceroy Riviera Maya provide breakfast?
Can I bring my pet inside the Viceroy Riviera Maya?
Pets are allowed on request at Viceroy Riviera Maya. Charges may be applicable.Can I bring my pet inside the Viceroy Riviera Maya?
How far is the Viceroy Riviera Maya from the closest airport?
The closest airport is Cancun International Airport, and it is about 44 mins from hotel by car (51.4 km).How far is the Viceroy Riviera Maya from the closest airport?
Is airport shuttle service offered by Viceroy Riviera Maya ?
Yes, at Viceroy Riviera Maya, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Viceroy Riviera Maya ?
About This Property
Nearest Airport | Cancun Intl. Airport |
---|---|
Distance to Airport | 51.38KM |
Average Price From | PHP52909 |
Hotel Star Rating | 5 |