Hacienda Paradise Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Hacienda Paradise Hotel

Avenida 10 Nte. entre calles 20 y 22 Centro, Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77710, Mexico
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With a stay at Hotel Hacienda Paradise, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.Show More
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hotel overview picture
3.9/5Good·Cleanliness: 3.9
All 42 Reviews
Amenities
Outdoor swimming poolSpaMassage roomAirport pick-up serviceAirport shuttle service24-hour front deskLuggage storageAirport drop-off serviceCar rentalsWi-Fi in public areasFree
All Amenities
Surroundings
Airport: Cancún International Airport
(56.3 km)
Landmarks: Quinta Avenida
(260m)
Landmarks: Turismo Channel
(290m)
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Rooms

Guest Reviews

Policies

Services & Amenities

Superior Double Room
6

Superior Double Room

2 Double bed
Non-smoking
Air conditioning
Electric fan
Towels
Garden view
Room Details
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Standard Double or Twin Room
5

Standard Double or Twin Room

2 Double bed
Non-smoking
Air conditioning
Private bathroom
TV
Electric fan
Room Details
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Standard Room
7

Standard Room

1 Double bed
Non-smoking
Air conditioning
Electric fan
Towels
Garden view
Room Details
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Deluxe Room
5

Deluxe Room

1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
Electric fan
Room Details
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Poolside Room
4

Poolside Room

1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
Electric fan
Room Details
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Superior Room
6

Superior Room

1 King bed
Non-smoking
Towels
Blackout curtains
Bedding: Blanket or quilt
Room Details
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Guest Reviews(42)

3.9/5
Good
Verified Reviews
  • Cleanliness3.9
  • Amenities3.8
  • Location3.9
  • Service3.9
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 30, 2024
Great Location. Free Breakfast is only toast / tea / coffee / or juice.
H‍y‍u‍n‍m‍y‍u‍n‍g‍ ‍W‍i‍s‍e‍m‍a‍n
November 28, 2021
Accessibility is good enough to be within walking distance of about 1km from the ADO bus terminal. The facilities are relatively old and the toilet flushing is not clean. Breakfast is included, but the choice between two slices of bread and a few slices of orange juice or fruit is very poor.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 6, 2024
Sorry but this is the worst hotel I’ve stayed in The first thing that hit me was the smell of the old furniture. The ceiling above the bed looked like someone had been killing large bugs, big blood stains. The bathroom taps/shower are all rusty! The shower head sprouted water out above and below the shower door, so much so that I slipped on the puddle of water on the bathroom floor. Very painful. Someone had put sealant around the shower, but it appeared to be over half an inch of grime! The towels were grey. Two positives the bed was large and comfortable and it was close to town. I stayed one night and checked out. It was depressing.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 22, 2024
Lamento, pero 4 estrellas como me lo ofrecieron distan mucho. Al llegar no solo el estado del mismo era peor de lo que aparece en las fotos. No tiene desayuno incluido como contrate, solo es de cortesía y consiste en tostadas que te las re calientan manteca y mermelada, te y café. Nos cobraron el agua caliente para el mate. Las toallas, jabón, secador tenía que solicitarlo, porque no lo reponían. Se ofrecía frigobar, pues no existía, por suerte compramos una heladerita que se la dejamos y nos re sirvió. No sé si fue casualidad pero el hotel estuvo más de 3 o 4 días sin luz con una temperatura de 35 grados, y que por suerte hicimos paseos, según el hotel por trabajos en las calles, pero no contaban con generador. Presencie lamentablemente como los pobres empleados tuvieron que dar la cara frente a los reclamos de los huéspedes, incluso intervino la policía. La ubicación 10 puntos, pero no iguala a todos los inconvenientes y categoría ofrecida por el hotel. Como me sugirieron en el hotel reclamara en la agencia que me ofreció y asesoro el servicio Jetmar. Aprovecho a comunicar que viaje hace años con esta empresa, pero lamentablemente ha cambiado el personal y asesoramiento. Espero les sirva a los viajeros. La ubicación y si no vas a estar casi en el hotel muy bueno
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 12, 2024
El lugar esta en muy mal estado, el baño tiene mucha humedad y el inodoro no funcionaba las paredes las y las recepcionistas tienen muy mala actitud, sin embargo tiene buena ubicación, creo que por eso es económico, pero está en malas condiciones
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 12, 2024
Surroundings are close 5ta avenida is around the corner thats the only good thing but this place has roaches, one of the staff he was a male was very rude about our family being in the pool we totally understand we were there after hours but theres a way to ask and the following day there was a party at the pool very very loud it was around 2am. Mattresses were not very comfortable, Cleaning ladies were very nice and breakfast its better to go out and eat somewhere around town.
T‍r‍a‍v‍e‍l‍e‍r‍5‍8‍0‍7‍8‍3‍6‍6‍0‍4‍8
August 16, 2024
Very nice experience I have stayed at this property many times in the past the new management company seems to be very intent on upgrading the facilities the only drawback I would have was the bed was a bit creaky the plumbing on the first floor was fixed and the shower was running very well the air conditioner I had no problem with the room was clean and we had a great stay
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 21, 2024
Las colchones hundidos, almohadas incómodas, el desayuno es un supuesto cafe y tostadas quemadas, si queres algo adicional tenes que pagar, al igual que si solicitas agua caliente te cobran. El personal CERO amable, no lo recomiendo, ni si quiera saludan.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 2, 2024
Met at the front desk by Leonida who was very helpful. The Hotel itself is located very close to 5th Avenue, the action street. The rooms were just right and it included breakfast which was bland and almost the same choice every morning. The cook needs to learn how to prepare breakfast. Coffee was without milk (You have to pay extra for milk). The room was clean, but the shower was not the best. They need to spend money to refurbish the rooms

Property Policies

Check-in and Check-out Times
Check-in: 15:00–23:30
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Children between 0 and 4 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
TypeWestern
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2004
  • Number of Rooms: 37
With a stay at Hotel Hacienda Paradise, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.

Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this Colonial hotel include complimentary wireless internet access and concierge services.

Grab a bite to eat at Coloretta, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Make yourself at home in one of the 33 individually decorated guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Services & Amenities

Outdoor swimming pool
Spa
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About This Property

Nearest AirportCancún International Airport
Distance to Airport56.31KM
Average Price FromIDR1451787
Hotel Star Rating3