Grand Riviera Princess - All Inclusive
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1 room, 2 adults, 0 children
All properties in Playa del Carmen

Grand Riviera Princess - All Inclusive

No.2 of 4-Star Select Hotels in Playa del Carmen
Quinta Avenida Mza 20-Lote 006, Playa del Carmen, Quintana Roo, 77710, Mexico
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Highlights
Lots to do
Free parking
Delicious breakfast
Amenities
Outdoor swimming pool
Beach volleyball
Diving
Snorkeling
Massage room
Gym
Private parkingFree
24-hour front desk
All amenities
Property Description
When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.
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8.0/10
Very Good
Everything was awesome, we were happy with the service, and I’d totally recommend it.
All 105 reviews
Surroundings
Airport: Cancun International Airport
(50.9 km)
Landmarks: CETAR
(280m)
Landmarks: Cenote Ojo de Agua
(290m)
Landmarks: Bowling
(320m)
Landmarks: Playa
(690m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe Junior Suite( 2 Adult + 2 Child /3-12 Years Old)
4

Deluxe Junior Suite( 2 Adult + 2 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Deluxe Junior Suite( 1 Adult + 2 Child /3-12 Years Old)
4

Deluxe Junior Suite( 1 Adult + 2 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Deluxe Junior Two Double Suite
2

Deluxe Junior Two Double Suite

1 Sofa bed and 2 Double bed
55m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Bottled water
Room Details
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Deluxe Junior King Suite

Deluxe Junior King Suite

1 King bed and 1 Sofa bed
55m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Balcony
Room Details
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Laguna Villa Suite Adult Only
7

Laguna Villa Suite Adult Only

1 King bed and 1 Sofa bed
65m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Room Details
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Deluxe Junior Suite( 2 Adult + 1 Child /3-12 Years Old)
4

Deluxe Junior Suite( 2 Adult + 1 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Deluxe Junior Suite( 1 Adult + 1 Child /3-12 Years Old)
4

Deluxe Junior Suite( 1 Adult + 1 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Deluxe Junior Suite Swimout Adult Only
2

Deluxe Junior Suite Swimout Adult Only

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Family Club Deluxe Junior Room
1

Family Club Deluxe Junior Room

55-59m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Room Details
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Deluxe Room with Garden View
5

Deluxe Room with Garden View

2 Double bed and 1 Sofa bed or 1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Blackout curtains
Jacuzzi
Room Details
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Platinum Suite( 1 Adult + 3 Child /3-12 Years Old)
1

Platinum Suite( 1 Adult + 3 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Platinum Suite( 1 Adult + 2 Child /3-12 Years Old)
1

Platinum Suite( 1 Adult + 2 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Platinum Suite
1

Platinum Suite

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Platinum Suite( 1 Adult + 1 Child /3-12 Years Old)
1

Platinum Suite( 1 Adult + 1 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Deluxe Junior Suite( 1 Adult + 3 Child /3-12 Years Old)
4

Deluxe Junior Suite( 1 Adult + 3 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Platinum Suite( 2 Adult + 2 Child /3-12 Years Old)
1

Platinum Suite( 2 Adult + 2 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Platinum Suite( 3 Adult + 1 Child /3-12 Years Old)
1

Platinum Suite( 3 Adult + 1 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Family Club Deluxe Junior Room Swimout
1

Family Club Deluxe Junior Room Swimout

55-59m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Bottled water
Room Details
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Platinum Suite( 2 Adult + 1 Child /3-12 Years Old)
1

Platinum Suite( 2 Adult + 1 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
Deluxe Junior Suite
1

Deluxe Junior Suite

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Satellite channels
Wi-Fi in room
Room Details
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Junior Suite
3

Junior Suite

1 King bed or 2 Double bed
46m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
Deluxe Junior Suite( 3 Adult + 1 Child /3-12 Years Old)
4

Deluxe Junior Suite( 3 Adult + 1 Child /3-12 Years Old)

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
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Guest Reviews

8.0/10
Very Good
105 reviews
Verified Reviews
  • Cleanliness8.0
  • Amenities8.0
  • Location8.0
  • Service7.9
Average for similar properties in Playa del Carmen
Most Mentioned
AI Summary
The service is excellent with friendly and helpful staff, especially Hugo. The location is great, close to the beach and convenient for accessing amenities.
J‍o‍h‍n‍T‍h‍e‍E‍x‍p‍l‍o‍r‍e‍r
June 27, 2025
Everything was awesome, we were happy with the service, and I’d totally recommend it.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 12, 2025
J'ai été surclassé en suite jacuzzi privé balnéo etc.. J'ai adoré, un super service premium.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 9, 2025
Rude staff, poor service and pretty poorly done
Original TextTranslation provided by Google
S‍h‍e‍l‍l‍e‍y‍ ‍N‍e‍r‍o
June 29, 2024
My husband and I stayed for my birthday. It was amazing and relaxing. If you wanted to turned up or spend time with the children, they accommodate. I was a little scared of the coatimundi, but they were friendly. I'm just not used to them. There were also beautiful deer and lizard of the property also.
T‍h‍e‍ ‍A‍r‍i‍e‍s‍ ‍L‍a‍d‍y
October 1, 2022
Loved my time here
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
The resort is divided into two sections (Grand Riviera and Grand Sunset). The entire Sunset portion is under construction. We are not talking about small renovations. Half of the resort is going through massive renovations through November as they turn Sunset into a vacation Club. Because the two sections are connected the entire lengthwise of the complex, you see and hear the construction and unsightly mess. In November, supposedly they are going to start on the Riviera side. This affects the number of pools, bars and restaurants offered. No one should be paying normal price for this resort. We are incredibly frustrated that we were not informed of these major disruptions prior to booking especially since there is no deduction in the price for the week. My mother has been at this resort 11 times and I have been 8. They removed the VIP program that used to reward loyalty for repeat customers. Concierge did not respond to two emails sent prior to our arrival (one in June and one in July) and we were not informed of the massive construction project until we arrived and were checking in. When we asked bout upgrading our room to a closer location to the pools, we were told we could do so for an additional $60/day. There was no improvement in the type of room, just location. We were also told it would be very difficult to find a room with double beds and we would most likely need to accept the offered king bed for the week. We pointed out this is not how you treat returning customers especially when it’s their 11th visit. The representative’s response was, “Sorry. We have a change in policies”. When we told him for several years we could have chosen other resorts for the same price and we overlooked the deteriorating appearance of the pool and lobby areas, he was still not empathetic in any way. We eventually got another representative a couple hours later who tried to be accommodating and moved our room a bit closer and found double beds. This trip is quite disappointing with the constant noise and unsightly mess, the lack of quality in the food and the resort being only 1/4 full of its past capacity; however, most of the staff are still very nice and appreciative of any type of gratuity.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Muy recomendable para personas celíacas. Atención máxima en todo momento a las alergias. Variedad de opciones. Asesoramiento personal siempre disponible. Pasta sin gluten y patatas fritas recién cocinadas bajo petición. Así si se puede disfrutar de un BUFET siendo celíaco!! El resto del hotel (piscina, habitación,... ) también MUY bién todo!
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 30, 2025
We went as a family and stayed in Grand Rivera Princess in July 2025. The food was OK with so many items in the buffet, but nothing really stood out. Very mediocre taste. The only restaurant that stood out is the BBQ place on the beach. Their rice and chicken was very delicious. The room service is good for fish and rice. The Pina colada are delicious. They put pork in almost everything! Their stuffs are very friendly. The resort looks OK, not new, needs to have retouch in several areas near the pool. You get to see many coatimundis and deer. There was rotten egg smell everywhere, it took several days for me to adjust. The smell comes from the rotten sea ****. First two days we could not swim in the ocean due to hesitation about the sea ****. The last 3 days we were desperate and walked over mounds of seaweed in the beach and went to the ocean. The sea water was also brown due to the sea ****. The shows are top notch. Loved them. Among the ala carte restaurant, the thai place was good. We did the Akumal monkey sanctuary and swimming with the turtle and it was a good experience.

Services & Amenities

Outdoor swimming pool
Gym
Bar
Billiards room
Restaurant
Multi-function room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2007
  • Number of Rooms: 613
When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.

Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.

Frequently Asked Questions

What is the cancellation policy for Grand Riviera Princess - All Inclusive?

The cancellation policy for Grand Riviera Princess - All Inclusive varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Grand Riviera Princess - All Inclusive?

Standard check-in time at Grand Riviera Princess - All Inclusive is 15:00 and check-out time is 12:00.

Can I bring my pet inside the Grand Riviera Princess - All Inclusive?

As much as we love pets, unfortunately, we are unable to accommodate them in Grand Riviera Princess - All Inclusive.

How far is the Grand Riviera Princess - All Inclusive from the closest airport?

The closest airport is Cancun International Airport, and it is about 43 mins from hotel by car (50.9 km).

Is airport shuttle service offered by Grand Riviera Princess - All Inclusive ?

No, the Grand Riviera Princess - All Inclusive doesn't offer airport transfer services.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport50.93KM
Average Price FromPHP13039
Hotel Star Rating4