Viceroy Riviera Maya All Inclusive
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1 night
1 room, 2 adults, 0 children
All properties in Playa del Carmen
Viceroy Riviera Maya All Inclusive
No.1 of Hotels with Villas in Quintana Roo
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, Quintana Roo, 77710, Mexico
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Highlights
Pets welcome
Ideal location
Sparkling clean
Top local pick
Lots to doShow more
Amenities
Spa
Gym
Parking
Airport pick-up
Library
Airport drop-off
Multi-function room
24-hour front desk
All amenities
Property Description
When you stay at Viceroy Riviera Maya All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. This all-inclusive property is 5.4 mi (8.6 km) from Playa del Carmen Main Beach and 8 mi (12.8 km) from Maroma Beach.
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9.6/10
Cleanliness9.6
Amenities9.6
Location9.6
Service9.6
All 15 reviews
Surroundings
Airport: Cancun International Airport
(51.4 km)
Landmarks: Playa Xcalacoco
(110m)
Landmarks: Cave Ha Diving
(270m)
Landmarks: Puerta del sol
(520m)
Landmarks: Bowling
(810m)
Landmarks: Cenote Ojo de Agua
(960m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Luxury Two Queen Villa with Private Plunge Pool
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Royal Villa with Private Plunge Pool and Deck
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
Signature Villa with Private Plunge Pool
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
4
Luxury King Villa with Private Plunge Pool
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
Guest Reviews
9.6/10
Amazing
15 reviews
Verified Reviews- Cleanliness9.6
- Amenities9.6
- Location9.6
- Service9.6
Average for similar properties in Playa del Carmen
Lisbet
March 30, 2025
Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.
Thomas Wayne
March 17, 2025
Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.
Christina
August 14, 2024
An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled
Lorenzo
December 18, 2023
Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Rowena
November 26, 2023
Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay.
If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you.
You will be greeted with a coconut and lime drink which is very delicious.
We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind.
Our Villa was very close to a lovely beach which has enough chairs and beds for everyone.
We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay.
Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience.
All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones.
A small little gym which made my husband happy and an amazing spa. I love that they have natural products.
Can’t wait to come back.
wilfredo
September 16, 2023
This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
Omar
September 10, 2023
By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Brian
August 30, 2023
I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me.
Viceroy proceeded to reach out to confirm my reservation through *******, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Rebecca
July 28, 2023
I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Services & Amenities
Most Popular Amenities
Spa
Gym
Parking
Additional charge
Airport pick-up
Additional charge
Library
Airport drop-off
Additional charge
Multi-function room
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Spa
Gym
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Additional charge
Valet parking
Additional charge
Transportation
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front Desk Services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Languages Spoken
English
Spanish
Health & Wellness
Spa
Gym
Public Areas
Smoking area
Garden
Library
Cleaning Services
Laundry service (on-site)
Business Services
Multi-function room
Wedding service
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children 14 year old and over are permitted to stay in some room types at this hotel
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
TypeFull English/Irish
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2012
- Number of Rooms: 41
When you stay at Viceroy Riviera Maya All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. This all-inclusive property is 5.4 mi (8.6 km) from Playa del Carmen Main Beach and 8 mi (12.8 km) from Maroma Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and wedding services.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 41 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Rooms have private balconies or patios. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and complimentary newspapers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and wedding services.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 41 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Rooms have private balconies or patios. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and complimentary newspapers.
Frequently Asked Questions
What is the cancellation policy for Viceroy Riviera Maya All Inclusive?
The cancellation policy for Viceroy Riviera Maya All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Viceroy Riviera Maya All Inclusive?
What are the check-in and check-out times at Viceroy Riviera Maya All Inclusive?
Standard check-in time at Viceroy Riviera Maya All Inclusive is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Viceroy Riviera Maya All Inclusive?
Does Viceroy Riviera Maya All Inclusive provide breakfast?
Yes, Breakfast is offered at Viceroy Riviera Maya All Inclusive. Breakfast option(s): Full English/Irish. Does Viceroy Riviera Maya All Inclusive provide breakfast?
Can I bring my pet inside the Viceroy Riviera Maya All Inclusive?
Pets are allowed on request at Viceroy Riviera Maya All Inclusive. Charges may be applicable.Can I bring my pet inside the Viceroy Riviera Maya All Inclusive?
How far is the Viceroy Riviera Maya All Inclusive from the closest airport?
The closest airport is Cancun International Airport, and it is about 44 mins from hotel by car (51.4 km).How far is the Viceroy Riviera Maya All Inclusive from the closest airport?
Is airport shuttle service offered by Viceroy Riviera Maya All Inclusive ?
Yes, at Viceroy Riviera Maya All Inclusive, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Viceroy Riviera Maya All Inclusive ?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 51.38KM |
| Hotel Star Rating | 5 |