Riu Palace Riviera Maya - All Inclusive
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1 room, 2 adults, 0 children
All properties in Playa del Carmen

Riu Palace Riviera Maya - All Inclusive

No.8 of Premium Hotels in Playa del Carmen
AV Xaman-Ha Mza 9 Y 10 Lote 1 Fase II, Playacar, 77710 Playa del, Playa del Carmen, Quintana Roo, 77710, Mexico
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hotel overview picture
Highlights
Ideal location
Sparkling clean
Lots to do
Delicious breakfast
Excellent service
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Amenities
Outdoor swimming pool
Beach volleyball
Snorkeling
Spa
Massage room
Gym
ParkingFree
Car rentals
All amenities
Property Description
With a stay at Hotel Riu Palace Riviera Maya - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Playacar Beach. This all-inclusive property is 1.4 mi (2.2 km) from Playa del Carmen Main Beach and 5.5 mi (8.8 km) from Xcaret Eco Theme Park.
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9.1/10
Great
Great stay, everything was perfect, I'll be back with pleasure!
All 101 reviews
Surroundings
Airport: Cozumel International Airport
(36.2 km)
Landmarks: ScubaCaribe
(220m)
Landmarks: Beach Club Riu Lupita
(250m)
Landmarks: The Reef Marina
(270m)
Landmarks: playacar
(450m)
Landmarks: Playa del Carmen Archeological Site
(460m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Junior Suite, Ocean View (Elite Club, U)

Junior Suite, Ocean View (Elite Club, U)

1 King bed
Non-smoking
Room Details
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Junior Suite (E)

Junior Suite (E)

2 Double bed or 1 King bed
Non-smoking
Room Details
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Junior Suite, Courtyard View (E)

Junior Suite, Courtyard View (E)

2 Double bed or 1 King bed
Non-smoking
Room Details
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Suite

Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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Two-Bedroom Junior Suite

Two-Bedroom Junior Suite

Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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Junior Suite 2 Bedroom Junior Suite Superior

Junior Suite 2 Bedroom Junior Suite Superior

Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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Junior Suite With Ocean View

Junior Suite With Ocean View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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Junior Suite
1

Junior Suite

2 Double bed or 1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Superior Junior Suite

Superior Junior Suite

2 Double bed or 1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Junior Suite (Superior-Elite Club, U)

Junior Suite (Superior-Elite Club, U)

2 Double bed or 1 King bed
Non-smoking
Room Details
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Junior Suite (U)
4

Junior Suite (U)

2 Double bed or 1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Junior Suite, Ocean View (U)
4

Junior Suite, Ocean View (U)

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Suite (U)
5

Suite (U)

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Junior Suite (Superior, U)
4

Junior Suite (Superior, U)

2 Double bed or 1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Suite (Elite Club, U)

Suite (Elite Club, U)

1 King bed
Non-smoking
Room Details
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Guest Reviews

9.1/10
Great
101 reviews
Verified Reviews
  • Cleanliness9.1
  • Amenities9.1
  • Location9.1
  • Service9.1
Average for similar properties in Playa del Carmen
Most Mentioned
AI Summary
Guests praise the accommodation's exceptional cleanliness and well-equipped facilities, as well as the friendly and attentive staff. Some mention minor seaweed concerns near the beach.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 29, 2025
Great stay, everything was perfect, I'll be back with pleasure!
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 31, 2025
Hermoso e imperdible hotel del Caribe Mexicano. Divertido con mucha variedad de actividades, muy buen equipo dd animación, hotel nuevo y con playa preciosa. Personas 100% especiales: Mesero Nico, ama de llaves suite 1107, Antonio de Toallas, Todos Bar del lobby, Daddy Joe & Germán bar de alberca. Tambien hay gente que le falta mejorar para dar un trato correcto: Lili de recepción por ejemplo. Ya quería empezar a regañarme 😒. Sería bueno que mejore su actitud. A algunos empleados les falta sonreir más. Tambien pido que por favor en shows como el de Michael Jackson den un anuncio de que por respeto no se permite que los meseros pasen a servir nada y tampoco recoger pues en los mejores pasos siempre estuvo ahí un Mesero bloqueando la vista! Sugiero pongan letreros grandes que pidan a los clientes que recojan su basura!!! La gente de limpieza no se da a basto en la playa. Pongan un letrero que se prohíbe tirar basura y fumar ya que hay cientos de colillas y que la gente no meta bebidas a la playa pues los vasos y su contenido termina en el mar! En sí la pasé divinamente... pero si se pudiera que se tomen ciertas medidas para cuidar el paraíso del Caribe Mexicano, sería excelente!!!!! Felicidades.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 28, 2025
This review is based solely on our experience with your life guard/medical staff. We stayed at your sister property but came to spend a day in your beautiful pools, until we had an emergency situation. One of our adult kids (18yr old), her toenail was accidentally pulled 3/4 the way off her toe, she was bleed profusely everywhere. We found 2 of your life guards for assistance. They proceeded to rip off her toenail completely, which was quite painful. They then cleaned & wrapped her toe. As we prepared to leave, they called out to the 2 moms in our group "Thanks for the Tip Mamacitas". The fact that your lifeguards thought they should receive a TIP for helping someone in need was extremely unprofessional. Would you have preferred to have a guest just bleed all over your white property? We had enjoyed your cool pools, a nice lunch, and genuinely considered coming back and staying at this resort over the Riu Palace Mexico where we were. But after this experience with your life guards and their genuine no care attitudes, nope.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 26, 2025
My family has been blown away by this resort. From the moment that we checked in until we checked out, everything has been simply wonderful. The friendliness of staff is amazing in all areas of the hotel and everyone wants to help you and make sure you have a good holiday. Of particular note are the Entertainment team - special mention to Joe who worked incredibly hard every day to make everyone happy. I’ve never seen so many people take part in aqua aerobics thanks to his high energy and positivity. Also, the likes of Ricky Bobby, Alberto, Elliud, Maidel, Angel, Dayana and Alexandra and co, all simply amazing, fun people who are a credit to the RIU family. The restaurant and bar team were also brilliant. Shout out to Roberto in the buffet restaurants and Darwin, Jose and German at the pool bar. Incredible service and always with a smile. I encourage everyone to engage with the staff as they are so lovely. Food at the buffet was delicious - morning, noon and evening. So much variety, fresh and plentiful. We also tried the Asian al a carte and the Steak House both of which were very tasty. We spent time in the lobby area at the bar and coffee shop and, again, everything was served to the highest of standards. Everywhere is spotlessly clean, there is air con in all the public indoor spaces and that makes such a huge difference. In terms of tipping it was never expected but the service was so great it was a pleasure to acknowledge the hard working RIU team. As an added bonus, if you are running low on tipping funds the reception team will change larger pesos notes for you so there’s no need to worry about that. The gym was always clean and provided a good workout space - it’s open early from 5am which was good for us as I’m an early riser and that gave me a chance to head down to the beach and watch the gorgeous sunrises most mornings. Make sure you take part in the various activities including - yoga (or Joe-ga!), fitness classes RIU FIT (TRX was fun!), aqua aerobics, pool games and bingo. Highlights for us as a family - observing whale sharks in the open ocean, Xplor, Senor Frogs (for my daughter’s bday - they made it so special for her!), jet skis and of course the Neon and White parties at RIU Tequila. On that note, as a Palace resident, we got to visit and use all of the RIU resorts nearby but the RPRM is simply the best. Thank you for helping us have a wonderful family holiday!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 27, 2025
A group of 11 (ages 10–51) and we had an amazing stay! The staff can’t do enough for you. The buffet is incredible – hot, fresh, and with a huge choice. À la carte restaurants are good, though food isn’t always piping hot. Great cocktails, everything you need is available, and entertainment is excellent. Truly world-class!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 25, 2025
This hotel is amazing! We had a wonderful 14 days here! The staff at this hotel are so friendly and helpful, they really can't do enough for you. I hope the hotel management appreciate their dedication! Patricia was the cleaner at the poolside bathrooms. She was a lovely lady who always had a smile on her face and greeted you with Hola! She took pride in her work, and the bathrooms and surrounding areas were always immaculate. Don Rafael and Chilli's buffet restaurants were great - there was so much choice of good quality food. Again, staff here, including Estebhan, Carlos, and Nico, were only too eager to help you in any way. Nico was so funny he always made us laugh at lunch! Estebhan was the most happy man who assisted us most days in getting a table in the restaurant. We actually nick named him Mr Smiley as his whole face lit up with a smile when he greeted you! Carlos was super efficient in getting us our drinks at breakfast and dinner and even gave us a decorated table a few times! We ate in the Steakhouse a couple of times. Food was good although our steak, which we asked for well done, was more burnt so maybe order yours a level down than you like it! We had amazing food in the Mexican restaurant, with large portions. The only thing was it was quite warm as there's no air-conditioning there. We had a beautiful meal in the Japanese restaurant too. We did go to the Italian restaurant where you help yourself to starters and dessert. The waitress gave us our drinks, and even though I asked to place our main choices twice, no one came to take our order, so we walked out and went to Don Rafael instead! There was another couple who did the same thing! We went to the swim up bar every day. The saff here were amazing. They worked so hard getting everyone's drinks prepared super quickly. They never stopped! Enrique was so funny he always had a joke or something funny to say! He worked super hard setting up both bars every day, getting them prepared for the customers. Great guy! Felippe made amazing margaritas and palomas - he remembered what your order was even though he serves hundreds of drinks each day! Jorge and Henri always served you promptly and with a smile. All the waiters in both pool bars worked so hard every day. Entertainment in the evenings was ok, better some nights than others. There was always a group on before the main act on the smaller stage. There were a few different groups who played, and I would have been happy for them to play longer as they were all very good! Queen tribute act and Rock Night were very good. Aldo took your drink orders outside, and he was very efficient. He remembered what you drank too and always ensured you had a drink available! We also drank at Daiquiri bar. Cleaners were amazing. Our bedroom was always left immaculate with clean towels and some cute animal towel decorations left on the bed! Outside areas were cleaned on a daily basis. There were a couple of young guys who kept the p
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 22, 2025
Adorei a estadia no hotel Riu Palace Riviera Maya, todo o serviço foi excelente, limpeza, refeições, divertimento e praia.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 22, 2025
Brilliant hotel. We enjoyed our stay - the food, the facilities, the beautiful decor in the lobby and throughtout, the drinks and entertainment. However, what made our visit very special is the genuine warmth from all the staff and I do mean ALL. I want to pay special mention to Alberto and Angel (such great fun) the wonderful Dayana and Maidel, Patricia (the lady cleaning the toilets always smiled and said hello to my wife), Ivan service was great too. Also the head waiter in the main buffet restaurant (older gent) but can't remember his name. Well done to the all the management who seem to be leading a great team. Recommended *****

Services & Amenities

Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Parking is available Off-site parking.
Transportation
Business Services
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Health & Wellness
Cleaning Services
Facilities for Children
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Free
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2006
  • Number of Rooms: 520
Phone:+52-9848772280
With a stay at Hotel Riu Palace Riviera Maya - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Playacar Beach. This all-inclusive property is 1.4 mi (2.2 km) from Playa del Carmen Main Beach and 5.5 mi (8.8 km) from Xcaret Eco Theme Park.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Don Rafael, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:00 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.

Make yourself at home in one of the 460 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.

Frequently Asked Questions

What is the cancellation policy for Riu Palace Riviera Maya - All Inclusive?

The cancellation policy for Riu Palace Riviera Maya - All Inclusive varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Riu Palace Riviera Maya - All Inclusive?

Standard check-in time at Riu Palace Riviera Maya - All Inclusive is 15:00 and check-out time is 12:00.

Can I bring my pet inside the Riu Palace Riviera Maya - All Inclusive?

As much as we love pets, unfortunately, we are unable to accommodate them in Riu Palace Riviera Maya - All Inclusive.

How far is the Riu Palace Riviera Maya - All Inclusive from the closest airport?

The closest airport is Cozumel International Airport, and it is about 1 hour 38 mins from hotel by car (36.2 km).

About This Property

Nearest AirportCozumel International Airport
Distance to Airport36.22KM
Average Price FromEUR250
Hotel Star Rating5