Riu Palace Riviera Maya - All Inclusive

Guests praise the accommodation's exceptional cleanliness and well-equipped facilities, as well as the friendly and attentive staff. Some mention minor seaweed concerns near the beach.

This hotel is amazing! We had a wonderful 14 days here! The staff at this hotel are so friendly and helpful, they really can't do enough for you. I hope the hotel management appreciate their dedication! Patricia was the cleaner at the poolside bathrooms. She was a lovely lady who always had a smile on her face and greeted you with Hola! She took pride in her work, and the bathrooms and surrounding areas were always immaculate. Don Rafael and Chilli's buffet restaurants were great - there was so much choice of good quality food. Again, staff here, including Estebhan, Carlos, and Nico, were only too eager to help you in any way. Nico was so funny he always made us laugh at lunch! Estebhan was the most happy man who assisted us most days in getting a table in the restaurant. We actually nick named him Mr Smiley as his whole face lit up with a smile when he greeted you! Carlos was super efficient in getting us our drinks at breakfast and dinner and even gave us a decorated table a few times! We ate in the Steakhouse a couple of times. Food was good although our steak, which we asked for well done, was more burnt so maybe order yours a level down than you like it! We had amazing food in the Mexican restaurant, with large portions. The only thing was it was quite warm as there's no air-conditioning there. We had a beautiful meal in the Japanese restaurant too. We did go to the Italian restaurant where you help yourself to starters and dessert. The waitress gave us our drinks, and even though I asked to place our main choices twice, no one came to take our order, so we walked out and went to Don Rafael instead! There was another couple who did the same thing! We went to the swim up bar every day. The saff here were amazing. They worked so hard getting everyone's drinks prepared super quickly. They never stopped! Enrique was so funny he always had a joke or something funny to say! He worked super hard setting up both bars every day, getting them prepared for the customers. Great guy! Felippe made amazing margaritas and palomas - he remembered what your order was even though he serves hundreds of drinks each day! Jorge and Henri always served you promptly and with a smile. All the waiters in both pool bars worked so hard every day. Entertainment in the evenings was ok, better some nights than others. There was always a group on before the main act on the smaller stage. There were a few different groups who played, and I would have been happy for them to play longer as they were all very good! Queen tribute act and Rock Night were very good. Aldo took your drink orders outside, and he was very efficient. He remembered what you drank too and always ensured you had a drink available! We also drank at Daiquiri bar. Cleaners were amazing. Our bedroom was always left immaculate with clean towels and some cute animal towel decorations left on the bed! Outside areas were cleaned on a daily basis. There were a couple of young guys who kept the p

DO NOT RECOMMEND! Came for a family reunion and we all (14ppl) voted not to return. Save your family the frustration and drama by not booking here. First, avoid “Destination Services” for your travel to/from the airport. We wait for ages to even board the shuttle and then it took 1hr, 20mins to do a 45min drive. The driver didn’t say 2 words the entire time, handed us our bags and drove off. On the return trip, we were in the lobby 30mins early. The driver drove up, took a pic of the ticket with the RIU doorman and got back in and drove off. No name was called, and he was gone in under 1 min. The RIU doorman didn’t say a word to us either. No cares given. An hour later, WE had to figure it out and were told to PAY for a taxi and TRY to get a refund. BS! At hotel, all restaurant food was at best a 3.0 and beach is utterly unusable due to literal mountains of seaweed (not their fault, but they should tell people). Best food is at the Don Raphael’s buffet, so try there if you make the mistake and book here. Lastly, outside of RIU Party (which was great), there’s zero nightlife after 9pm (no pool tables, no entertainment, just nothing). Save yourself the trouble and go to a nicer place. The rooms also get cheaper as time goes on and people read reviews/cancel, so keep calling back for a cheaper rate if you squint your eyes and book here…you’ll certainly get it, but good luck!