Park Club Europe - All Inclusive Resort

Nice stay for a short break. Lovely pool area although sunbeds a bit worn. Friendly staff - especially at pool bar. Rooms could do with a refurbishment - no air con, only ceiling fan therefore room was very hot. I believe a gradual refurbishment of the blocks is taking place so hopefully this will be included.

The good: 👍 The location is excellent, close to shops, beach and all you might need. The food is good, although sometimes is kinda repetitive there's great choices and is tasty. There's a great selection of drinks even though not the greatest brands still very enjoyable and the bar and restaurant staff was always pleasant to speak with. Animation crew and the shows were excellent and really made the stay even more pleasant. Rooms are big and spacious even if decor is a bit outdated, our room had amazing views. The main pool and the surrounding areas are beautiful and well kept. Just wish the Laguna beach pool was also heated. The bad:👎 Room cleaning was basic(spider webs in the bed lamps) but beds were made and fresh daily, most days they wouldn't take cups out.(we always bring water back to the bedroom) All reception staff were great and pleasant to deal with exception of Anna which was dry and sounded rude when I asked about shampoo/soap replenishment. Shampoo and Shower gel are only available when you start your stay(one sachet per person) these are not replenished daily, never experienced this on any hotel I've ever stayed. You'll be forced to go buy some in a shop.

We had a mixed experience during our stay. On the positive side, there was a big variety of daily activities that kept us entertained, and the program was especially great for families with small kids. We also appreciated that when we reported issues with our room, the staff responded quickly and moved us to a new one — that was definitely a big plus. However, there were some disappointing aspects. The first room we received was very dirty, with a rusty trash can and even stains on the doors. Around the pool area, the sun beds were in poor condition and not cleaned properly, and to our surprise, snails could even be found in the swimming pool. Another big issue was that by 8 a.m. every sun bed around the pool was already “reserved” with towels, even though guests wouldn’t actually come until around noon. While reception says reservations are not allowed, nothing is done to enforce it. The same problem happened with chairs near the pool bar, making it difficult to even sit and enjoy a coffee. Overall, while we enjoyed the activities and appreciated the staff’s willingness to resolve issues, the lack of cleanliness and the poorly managed pool area took away from the experience.

Beautiful hotel! Went with my 12yr old son. The best holiday we have had! Beautiful scenery within the grounds, good selection of food, entertainment team are something else from morning til night! All stuff very friendly and welcoming. Only 2 negative for me would be there is very few English people so we didn’t make friends we could socialise with and no air conditioning in the rooms.

Brilliant hotel, food amazing as always and staff always friendly and welcoming. Fantastic animation team, great shows as always. This is our 3rd year here. We will be coming again next year for definite. Look forward to coming back. see you soon team Park Club Europe.

Genuinely the hotel with the most character I’ve ever been to. Sure it might not be the hotel for young people who want to go out and party but it’s definitely not to be overshadowed by that, the hotel is so characterised with some lovely rooms and even lovelier staff who are always happy to help. The pools, don’t even get me started. There’s a normal pool that’s fairly large and right next to the snack bar/ drinks bar, but there’s also a SALT water pool, genuinely such a good addition and I was surprised to not see more people in the cosy laguna area of the hotel. Now the food, the food is what you can expect from an all inclusive, it satisfies but isn’t anything crazy, although I must admit the pizza is genuinely better than a lot of restaurants I’ve been to, and that’s not only Tenerife but all the countries I’ve been to. Definitely try it on your first night you will not be disappointed! One thing I will say that was slightly off putting is the outdoor snack bar, if the food covers can be improved to have a little door or cover to detour birds it would be a 10/10, quite a few times I was slightly put off after I saw birds eating the croquettes, chips and rolls but I still came back the next day and stuffed myself. We didn’t get to experience the animation team and shows as we were a bit too tired every evening but it for sure roars through the hotel! A solid 4.5/5 hotel and I will most definitely be coming back as soon as I’m ready to visit Tenerife again! One last thing before I forget, the animals in the garden are yet another great addition and what makes the hotel even more cosy and charming, there’s turtles absolutely EVERYWHERE really adds to the character of the hotel.