Gran Oasis Resort

It is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it. We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉. Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill. We requested to move our room lower as my wife has asthma but not much of luck.

If there was an option for no stars, I would say none. This is the world hotel possibly in Tenerife. The service from the front desk is a shambles, they will not help you. If you are vegetarian, it’s important that you do not book here either. There are NO options for you when it comes to food, they are also not happy to accommodate a vegetarian diet either. This hotel is not a 4 start resort by any means when compared to like for like packages at other hotels. The rooms are dirty (a that is being polite) my husband and I have video footage of the bugs in the room, on and in the linens. We have moved rooms twice, and both where filthy, with dead spiders and bugs hanging from the walls of the bathroom, to bugs and spiders crawling on the floor and linens of a supposed“clean” room. There was dirt and grime up the walls and creepy crawlies on the bed side tables and cupboard. The patio doors have black mould on them. We understand and appreciate the climate, it was around 19 degrees, there should not be bugs in the bed and on the linens EVER!

All inclusive - family of 4 (9 & 5 year old) end of July / beg of Aug (school holidays). Overall a good hotel for families with kids 0-12. This was our first all inclusive during the summer holidays (we usually opt for Easter or half terms) and I’m glad we picked the 1st week, I feel it was busy but way way busier as we were leaving. A week is enough. Rooms and hotel grounds always kept clean and tidy. Staff mostly friendly and helpful A separate shallow splash pool with slide great for toddlers A separate shallow pool with flume, good for slightly older ones approx 5-11 1 big pool which is deep & where they hold the foam party 1 medium pool approx 1.45 metres. 1 baby pool Entertainment for kids starts at 8pm with kids dance routines and games, the children all enjoyed it Entertainment / activities through the day was offered from family darts to water bingo for little ones, kids bowls, aqua aerobics and the entertainment team were always full of energy. Entertainment of an evening (after kids) pretty good. A few things to note: EVERYONE is up at god knows what time of a morning putting their towels down. There is enough sun beds but mostly around the huge pool which is no good if you’ve got smaller children. Food: breakfast / lunch / dinner a large variety for adults and children that will eat anything. But for such a family focussed hotel they are struggling with variety for kids even a “beige diet” can offer more variety than nuggets and fries. You will get nuggets everyday at the pool bar for lunch along with a selection of sandwiches some good some consistently stale along with burgers that were drier than the sun but for dinner the kids options are the same each night and pretty limited. Nuggets, fries, pasta & pasta sauce. Once night a couple of my daughters chicken nuggets were frozen, we told the waiter whom took it away but didn’t seem overly bothered. Didn’t que at all day 1-5 then the hotel was getting so much busier I mean Lounges crammed in to the point you can’t get your feet down the side :( Onsite shop for floats etc wasn’t overly expensive, they have a few souvenirs stalls that go up each night outside of the shop, arcades to escape the midday heat, quickest way to lose your money (like any arcade) Rooms were lovely and clean not sure if all of the rooms are the same but if you have toddlers or crawlers I’d 100% say you need a ground floor room, they have steep steps inside and I didn’t like the idea of sleeping on different floors to my children so we had me with one child my husband with the other upstairs / downstairs Overall it was an Absolutely fine 4* hotel

Hotel was brilliant, food was good but most of all Shelby the kids entertainer was absolutely amazing, couldn’t have met a nicer girl, always made the time to stop and talk,, and Miguel the barman brought a lot of happiness and joy to our holiday

Absolutley great for families. The staff make the real difference. The bar and waiting staff can’t do enough to help and Shelby and the entertainment team are amazing with our children who had the best time. Big thanks to everyone for making it a fun week

This was our second stay !! We were here in November and couldn’t wait to come back in March! The rooms ( over 2 floors) immaculate, cleaned every day, fresh bedding and towels every day. Plenty of choice in the restaurant- we were all inclusive so had no complaints, plenty of choice for my ‘ fussy’ wee granddaughter! Snack bar burgers, sandwiches hot dogs. Plenty of beds round all the pool areas, we would go from pool to pool with no issues The children’s play area and water chute area was immaculate and cleaned regularly. The biggest bonus for our family was the entertainment team so special mention to Shelby Carlos and Eli who made my granddaughters holiday! Mini disco and all the day time games with a foam party and Disney day a massive hit!! Thank you all so much! We will book again for our 3rd visit in November!