Gran Oasis Resort

It is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it. We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉. Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill. We requested to move our room lower as my wife has asthma but not much of luck.

The Christmas entertainment had an amazing Santa's Grotto with loads of free activities. The Christmas party celebrating ALL staff was amazing. Santa and his helpers made Christmas in the sun MAGICAL. Gran Oasis we're having an absolute BLAST

Hotel staff are friendly, accommodating and helpful. The rooms are amazing, really clean and plenty of room. Carlos and Shelby were fantastic with the kids, they did competitions in the day and a disco in the evening. Kids loved them, Shelby got my partner involved too in the pool which was great to watch lol Marina was amazing with our children, she is the lifeguard at the Kids Splash park up at the top. She is so friendly and kind, she made my daughter a Jelly Man to play with in the water from a rubber glove. She even put a little face on it :) The main pools were cold at the start of our holiday, which did put our little boy off going back in once it had warmed up a few days into the holiday. We had a great holiday, thank you so much and we will definitely look at booking here again.

This Hotels entertainment was Brill, Renate&Shelby are amazing at there jobs making everyone feel comfortable, encouraging everyone on stage and joining in! Food is good, Staff are lovely and the hotel has so much to offer such as a shop on site, arcade, multiple bars and a Spa!

We booked this holiday after reading reviews and upon how lovely it looked. On the night we arrived the receptionist checked us in and then gave us a piece of paper and circled our room number it was dark and we had no idea where we going we got lost and went back and asked could they show us where our room was and we were told "we dont do that we have no bell boys" so eventually they pointed the way . If you have any disabilities or are elderly and those with young families this place is horrendous there are steps everywhere and there are no lifts with no help whatsoever with your luggage. I would not even class this place as a hotel it is a resort of self contained apartments with a restaurant en bloc where you can eat very basic and bland fast food options. The actual hotel is a reception area with the restaurant and toilets. As for the entertainment advertised it was extremely poor - there are two bars and they are both outside - which neither of them had any atmosphere. If the weather is not great like it was for us and you want to sit down to have a drink there is not enough seating. Also they dont tell u all inclusive drinks finish at 11.00 pm thereafter you must pay. As for around the pool there are so many sunbeds that are all stuck together like glue and there is no privacy or space it was horrendous - everyone sitting on top of each other. The pool was clean though although not heated as advertised. There is a room by the pool with snacks that consists of soft drinks beer and white red and rose wine on tap the white wine was lovely. There were uncovered sandwiches - hot dogs were in a container filled with water - chips and burgers were left in hot stainless steel containers. The apartment had a lounge kitchen and leading downstairs very steep marble stairs - the bedroom and bathroom both were good sized rooms and the shower was powerful. There is no safe in the room but there is a safe room next to the reception to rent for 20 eurs per week , disgraceful after the amount of money we paid to go all-inclusive as it was not cheap. It is in the middle if no where so you can either get taxis to go to town or they do provide a shuttle bus which leaves the hotel at 11.10 am and returns at 4.45 pm. We stayed for 1 week. This is a very honest review and I would definitely not recommend to my family and friends and for the money they charge I am confident there are better choices for an alternative 4 star hotel. They made great effort to decorate the reception for Christmas with a beautiful tree and decorations which were lovely.