Gran Oasis Resort

It is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it. We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉. Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill. We requested to move our room lower as my wife has asthma but not much of luck.

This is a great resort for families—multiple pools, lots of food options, lovely staff. Reception had a bag of sandwiches and drinks waiting for us as our flight was delayed making us miss dinner. Later they surprised our son with a birthday cake at dinner AND a treat from the shop, absolutely made his day. We stayed in a two storey apartment with beds in the living room in addition to a bedroom downstairs. Both have balconies with plenty of shade. For animals lovers there’s a variety of adorable birds in the trees around the hotel, we’ve enjoyed watching their antics. The all-inclusive drink options are great, shout out to Miguel the barman who makes an excellent cocktail!

We’ve been back a month before I’ve written this review and it’s taken me a month to write this review as we were quite disappointed by our stay, due to the high praise this hotel seems to get but it is far from reality. Firstly, we paid £1800 with EasyJet Holidays from Liverpool Airport flying out in 6th June for a week which I think is good value for the time of year and a week’s all inclusive however I still feel disappointed and given the option again, I’d change hotels. Entertainment - there is an entertainment team, particularly Shelby and a guy with dreadlocks who I’m ashamed to say I can’t remember his name, who are excellent with the kids. It takes some skill and dedication to have the levels of enthusiasm they had with the kids and even just remembering the kids names when there’s some a high turnover of guests, it deserves praise. The daytime entertainment for the adults is also quite good. Where it lets itself down is the evening entertainment. There is a mini disco every night however the entertainment that follow is some of the poorest I’ve seen. The worst being a Sunday evening where the mini disco was cut short to the astonishment of the parents and kids to allow a VR Headset company to come in and sell the opportunity to use their equipment. So essentially the entertainment was sitting watching people using headsets. Really poor. Another highlight being possibly the worst magic act I’ve ever seen which included a shadow puppet display which when I shared it on social media, seemed to generate a hysterical response by others. Food - for what is meant to be a 4 star family hotel, I found the food quite disappointing in selection and quality. In other reviews the breakfast gets high praise however it is pretty standard in line with other all inclusive hotels. Dinner time is a struggle if you are a picky eater or have children who are picky eaters - it seems previously there would be a “kids section” with some easy options however on our visit, this was not the case and that section had been replaced by bottles of cava. If you have a dietary requirement, I would be very weary as I saw bits of sea food being removed from sautéed vegetables and looking at the label, this risk of allergen was not included. The “snack bar” is really poor. I believe it was a temporary solution as there was works going on but the way the food is kept meant soggy chips, nuggets and dry burgers. The cold sandwich selection was very hit and miss. Praise should go to the staff as they do run a tight ship with clearing tables Pools - there are 2 large poos and a kiddy pool. The kiddy pool is very shallow and with a 4 year old who described it as “for babies” , I found the pool design for families quite poor. Both larger pools are about 1.5m deep across the pool. So if you’re looking to throw a ball about a pool with your older kids, it may be a struggle. There is a smaller pool attached to one of the pools which is described as a “kiddy pool” howeve