Whala!Tenerife - Formerly Marola Portosin

Very nice Hotel

I couldn't fault this complex for the price we paid. Stayed in two bedroom top floor apartment (room 403) with my daughter. Yes, rooms are basic but very clean with the cleaning ladies coming every day & you have everything you need. pool bar & staff are great & very welcoming and friendly, same with reception staff. Food at the bar was fab & very cheap. I didn't hear any noise at night & my bedroom was facing the main pool area & balconies (you are gonna get noisy people wherever you go on holiday, it's not the complex fault people are noisy). Great location within walking distance to beach & shops. Lots of local restaurants & shops around. No sunbed wars as there were plenty of them. Met people who have been coming back to this place for years & I would definitely stay here again.

We had someone try break into our room at 1am and the staff couldn’t care less even though we had a small baby and child. Reported the incident and chased up 3 times to which they kept telling us it was a group of English lads when the ones trying to get in were speaking another language. No offer to put in another room, no update on the night of the incident. You can access this hotel off the street and don’t need to pass reception so anyone can come in, they only have security SOMETIMES on a weekend which is when they can source it. We also had another family member approached by 3 men staying at the hotel knocking on her door asking if she was alone. My partner and family have stayed here many times before change of owners and have had many great stays, I’d be cautious looking at any reviews apart from recent as it seems a general consensus this place has gone downhill. Some positives to take, bar staff were lovely, really helpful and approachable. Just a final note, the noise was also going on into early hours of morning some instances of 4 to 5am of singing out on balconies. I’d really advise against staying here if you’re not part of a stag or hen. Not suitable for families!

Just got back from a great chilled week, the rooms are basic but cleaned every day towel and bedding changed twice a week. Went with my teenage twin daughters who loved the fact that the main pool was heated (bonus in april). Tom behind the bar (Scottish Scott) who's really from N.Ireland made me and the girls feel welcomed and very well looked after along with Lucy and the lovely Venezuelan cook (forgive me ive forgotten her name). All staff were great and very friendly. I much preferred the quieter end of where we were with the local Spanish restaurants and bars but the beach and golden mile are literally a 5-10 minute walk. Would definitely recommend .

Excellent service and staff. The hotel is just a 10 minute walk from The Golden Mile. Receptionists are always helpful with tips for things to do and calling you a taxi. Great pool area, with a nice restaurant, and wonderful staff. The pool is a but small, but the area layout makes it plenty of space for all the people staying. Good cleaning service.