H10 Lanzarote Princess

We love staying at the Lanzarote Princess it’s our 3rd visit this year its very clean,Beautiful surroundings, food is good plenty of choices, staff very friendly the beds are very comfortable very good location for beach, shops,Bars and restaurants,Also if you would like a certain room and you email the hotel a week before you go they will do their very best to help you they can’t promise anything I did and I got the same room has we had last year which was very good of them which was a surprise has all of the rooms look lovely we will definitely return

I don’t normally write reviews but after reading some horror reviews re this hotel before leaving home I was very wary about arriving .. However let me clear some things up incase anybody else is worried .. The hotel is clean , welcoming and the staff are amazing ( especially the cleaning lady who does our room every day she’s a joy and so friendly ) The food is fine , welcoming are half board so breakfast & evening meal . I’m vegan so tbh I’ve struggled and for the sake of ease have been vegetarian for our stay . Is the food 10/10 no it isn’t but it’s pleasant , plentiful and good selection . Staff seem run off their feet and some guests treat the buffet like the next sale ( charge & run like there’s no tomorrow) I would 100% recommend this hotel don’t believe all the nasty reviews you read . Yes the hotel is a little dated but it’s clean , friendly and the location is amazing My only criticism is that there is a strong smell of **** that occasionally can be smelt in the corridor but I’m guessing that’s one of the other guests and not the hotel staff 🤣

I stayed at this hotel with my partner, daughter and 2 sisters. We had 2 rooms booked at half board. We are normal working class people who save up to have our annual holiday. We decided to book a package via TUI. The hotel is rated a four star and as we normally book three star, we were really looking forward to it and the hotel had some really good reviews. Oh how disappointed we were. Whilst the hotel has all the grandeur of a four star hotel with a lavish foyer and reception areas, the buck stops there. On arriving, we found the reception staff to be very abrupt. Given the flight time, we had to wait over 2 hours to check in. When we did get to our room, there was a maintenance man still there trying to fix the wardrobes so the doors would close and he had also been in the bathroom filling in the side of the bath with a horrendous smelling filler that lingered for about an hour. We unpacked and went to the pool. The sun terraces are very spacious and well maintained and the pool is nice but there's one slide for kids. That evening we went down for dinner. The tables were not laid and we literally had to ask for someone to provide cutlery so we could eat. We were made to feel like we were an inconvenience. The food was abysmal. Empty dishes and what was there was cold and inedible. The kids area had 4 items and my daughter didn't eat anything. Staff stretched over you to take plates away and one evening actually stood behind us waiting on us to finish (there was still an hour of dinner service remaining). At the same time another staff member was cleaning tables and setting out cups and saucers. When I say setting out, she was throwing them on to the table. Whilst the breakfast had more to offer, there was still the issue of no tables set and extremely rude staff. I really cannot stress the rudeness enough. One morning I had to wait ten minutes for a jug of milk to be brought out to put on my cereal. 1 litre was brought out for a hotel full of people. After breakfast on our first morning, we came back to our room to find the bath infested with ants. They were on the walls, in the bath and crawling all over our toiletries. We spoke to a number of families around the pool area and all complained about how bad the food was and most of them were all inclusive and said their kids didn't eat either. One lady said that people on half board changed to lunch instead of dinner because the food was better at that time. We tried to change and were told that three days in a row, the restaurant was fully booked. Not only were we going out to lunch, we also had to pay to eat dinner out just to get some decent food. We saved hard enough to go on holiday and now we had to pay out more. The bar was another story and rudeness of staff here was on a different level. My sister was ordering a drink, the barman kept speaking over her and then started to shout at her asking how many waters she wanted, obviously my nine year old wa