Guest User
November 24, 2024
on arrival and checking in we were informed that our room was not ready normally not a problem as it does happen,we were the approached by the manager who said he had arranged for us to go to another hotel which was a 5* hotel and was for 1 night only as they had a few problems with the room, he took us to this hotel and promised it was for 1 night only and e would come for us the next morning, when he eventually turned up he told us the room would not be ready for another 3 or 4 days, we said this was not acceptable and told him get it sorted or we would stay at this hotel at his expense, he then went to make a phone call and came back to us saying ( A miracle has happened your room is ready) he took us back to the Planos beach hotel ushered us into room then disapeared. To start with the door handle was broken and hanging off there was dirty marks all over the walls,no headboard on the bed,mismatched bed linen and furniture,curtains hanging from the curtain pole.view the so called balcony was a brick wall and tree blocking out any daylight getting in,to get into the bathroom you had to open the door the walk into the shower to turn around before you could close the door it was that small had to take everything out the bathroom and put towels under the door to stop the whole room flooding. first breakfast was ok then after that there were numerous empty trays that were not being replenished and the heaters were not switched on to keep the food warm so we gave up and ate out every morning after that,the pool area was nice enough but is very small and cramped with no space between the sunbeds so we gave up on that as well and went elsewhere.when we tried to approach the Manager about these issue numerous times he would see us walking towards him he would turn and walk away.Not a hotel i would return to or recomend