Hampton Inn & Suites by Hilton Plano Dallas

Nice hotel and friendly staff. There was people above us running around til 5-6am keeping people awake. Other than that nice.

On the disappointing side for a Hampton Inn. Pillows were spongy and square (I thought we had gotten over that trend!). Shampoo dispenser had fallen off the shower wall and, more importantly, was totally empty. Breakfast ends at 9 instead of the usual 10. Fox News on one of the TVs in the lobby. It just could have been better all around.

I have stayed at this hotel twice. Once in May 2023 and again in November 2023. I go to Hilton properties a lot because of the Pelotons they now all have. During my stay in May, the activation code for the hotel's subscription was not on the bike, basically made it useless since most people want to be able to use it to log into their peloton username and follow a class. I let the front desk know, and she tried hard to get the information needed, but ultimately was not able to determine the password for the account, but had everything else needed. She was going to have the person who created the login give the password and hopefully get the code back on bike. Unfortunately, this never happened, even after a follow up, so it sounds like this was not a priority for hotel management to follow up on for a function that a customer is wanting to use, and not an unreasonable ask to be completely timely. This girl did a great job on her own and had procured the rest of the details necessary. I had a week long stay, and this issue was never resolved. November 2023 - I arrive and the bike still does not have an activation code on it. I don't believe in coincidences so I figured that the code was never put back on it (rather than that was fixed and somehow was removed again). I go to the front desk, a different person makes a note to management. Follow up again, still not remedied, and was not by the end of my week long stay. A coworker is there this week, and the code is still not on there. I am willing to bet that this was never fixed. He is going to attempt to remedy this as well, since he wants to use it too. At the very least, this activation code has been missing since at least May 2023 (so at least 9 months) so this property is likely still paying each month for something that is not even usable by their customers. I have to imagine this should be against Peloton's terms for the partnership, as it makes them look bad and not expose them to new customers who might want to buy the bike after using them at the hotels. Who at this hotel needs to be contacted to fix this problem? I have had this issue at other Hilton hotels, and given this has been new to hotels, many of them ended up with a process of where a given employee could refer to get the activation code information put onto the bike in the event is somehow gets removed by someone. But they tended to remedy the problem within a day. Other than that, the hotel is nice. I like staying there as opposed to other properties in the area, whether Hilton or another brand. But for the love of God, care about remedying a situation that a customer asks that is likely supposed to be operational.

This seems to be an older Hampton Inn. The room was clean. The furniture in my room was a little worn. Some of the outlets didn't work. The television didn't have a clear picture. The hot breakfast looked nice but the taste was off. BUT.... the front desk clerk Dominique was VERY friendly and helpful. She made my stay worthwhile. I will not return to this property.

Good: George, the night desk person, is a gem. George pointed out the things that made us fell welcome. The room A/C worked perfectly and the room was clean. The stairwells were carpeted and well lit. The chains to the window shades were easy to operate. The room price in off season was very acceptable. Average: The minimal breakfast fare is about what you might expect. The so-so breakfast coffee is found out in the lobby. Needs improvement. When we drove up to the hotel a piece of the roofing was ripped off and hanging over one end of the building. The faucet fixture in our room wobbled around in the hole in the counter. The front desk staff during the day didn't seem to want to answer the phone when we called several times before our trip. Across the parking lot is Twin Peaks (looked busy but not our style) and super high priced Saltgrass (with very few customers and a smarty greater). Other restaurants are within easy walking distance but check the reviews first. We've stayed in the two chain hotels on the other side of Hwy 75. They are no better or worse than this Hampton. We have yet to do a test stay at Holiday Express next door.

Not impressed with this location at all. Check in took about 30 minutes. I am a Hilton Honor member and was able to secure my room ahead of time. I just had to wait on my electronic key, which never came. I was told it was a computer issue from the front desk. I was told that my room wasn’t ready and then was told it was. We get to the room and it seemed occupied. Socks on the bed, iPhone charger still plugged in and the room wasn’t clean. I’ll bet an employee was using the room. Faucet on the sink and bathtub had issues. Never was told when breakfast was served and what was served was not good at all. Eggs had a funky twang to them and a little gritty. The muffins glued my mouth shut because they were so dry. WiFi is free but if you want to stream it will cost you extra. More than likely we will not darken the doorstep of this hotel again.