Dallas/Plano Marriott at Legacy Town Center

Amazing location and staff. Wonderful facility. We arrived at 10pm and the bar stayed open to serve us and a few other that were just arriving. Very clean and comfortable.

2 nights and added a 3rd bc I got sick. Staff was friendly and accommodating, even brought items to my room that were NOT on the room service menu! Very few hotels go above and beyond like this one.

I booked a business offsite meeting at the Dallas/Plano Marriott at Legacy Town Center for the 2nd week in June and have been wowed by the service my 13 teammates and I had received while staying there, beginning with Sales Manager, Amanda, reaching out quickly when I first inquired about our stay there, and ending with Event Manager, Angie, coming by on the day of my check out to personally thank me for booking. Personal touches go a long way! There was also the Banquet Manager, Marcos, who came by with a smile and friendly conversation early on our first day to ensure our meeting and dining rooms met our satisfaction. Sergio followed up with us as well. The Red Coat Direct app was a useful tool that we used during our meetings where all our questions were handled expeditiously by this tremendous staff. I was pleasantly surprised when I checked in and discovered that Angie had upgraded my room since I was the planner of this work event. What a thoughtful detail that did not go unappreciated. Two coworkers had delayed flights out for the following day, but the front desk resolved their concerns by seamlessly accommodating them with another night. Upon check-in, one of my teammates was asked if he would like a wake-up call. When he didn’t answer the phone the following morning, he was met with someone at the foot of his bed, checking to see that he was alright (and alive). We all got some chuckles from that story! In this day and age, service is not as prevalent as it once was, but this Marriott raised the bar. Each staff member that I interacted with or watched as others interacted, stopped immediately what he/she was doing to focus on the customer. That carries a lot of weight, especially in the hospitality business. There were also many friendly smiles and warm “hellos” by others. The ambiance of the lobby, guest rooms, lounges, and meeting spaces were beautiful and elegant, providing the perfect environment to meet or unwind. I hope to have the opportunity to plan other events, both business and personal, at the Dallas/Plano Marriott at Legacy Town Center. Thank you for a job well done!

Lovely hotel, I have stayed here several times and this is my primary hotel of choice for when I am in Plano. The staff are attentive, polite and always go out of their way to make my stay perfect. The rooms are lovely, and the facilities here are good, which include a gym and a roof top pool. I always look forward to returning.

Service was top notch as usual. They went above and beyond.