Guest User
January 31, 2023
My partner and I arrive on Sunday 7 August... there is no one at the reception of the structure, we go to the ice cream shop below (part of the structure) and an elderly gentleman with an annoyed look tells us that the keys to the room are at the reception and to look for us where the room is as he doesn't know what floor it is on...perfect I say to myself: let's start well. we enter the room and while we are unpacking our suitcases my partner finds a pair of dirty briefs and some socks in the wardrobe (obviously from the living room previous). I immediately call the lady on the cell phone with whom I agreed the overnight stay who apologizes by telephone but in ten days of overnight stay when she sees us at the ice cream shop (because she is absent where we are staying overnight) she never mentions what happened to me or asks me if it was everything is ok... well... the parking is charged to me in the "estimate email" but the parking spaces inside are only 3 and unassigned, so whoever arrives first takes it... oh well with great patience I call the lady and report what happened and obviously takes away the parking payment, given that I can't use it for obvious reasons. At the time of payment, quite irritated by the behavior I had, I ask for attention on the balance, the owner takes away 18 euros from me and mortifies the cleaning lady in front of me (an unpleasant and really bad thing which in my opinion should never happen in front of a customer) I conclude by saying that to be a hotelier, in my opinion, you need friendliness, hospitality, presence and humility while here only the ice cream shop is given importance!!!
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