Pisa Tower Plaza

Worst hotel. 5 star hotel but 1 star service. worst service staff, Worst counter staff, Worst breakfast, some guest even ate their own instant noodles, no free water, Please don’t choose this hotel if possible.

The location of the hotel is in a great place, quiet and you can see the tower in the distance which is about a 15 minute walk away! The reception area and foyer are nice and spotlessly clean. The pool area and garden are great and the staff there were very friendly and attentive! Our room was large and perfectly fine, however there were a couple of electrical sockets not working and the bathroom/ shower in particular were showing their age and not in the best condition it took ages for the water to drain which made the floor really slippery and it was badly discoloured , they could do with an update!

Good hotel, one big minor was the breakfast, when it’s not even full need to wait very long for a coffee, only one machine operational. For the rest good breakfast and very helpful staff

One of the worst hotel experiences I’ve ever had. The first room had a shattered glass panel and a completely blocked drain — shocking for any hotel. After changing rooms, I discovered bed seams crawling with bed bugs. I suffered at least 20 painful bites, developed severe allergic reactions. I immediately contacted the hotel — no reply, no apology, no compensation. It’s absolutely disgusting and unacceptable. This hotel is a serious threat to guests' health and safety. Stay away!

The service attitude was extremely bad. Especially the night bartender (the hairless gentleman), he actually used abusive sign language to the guests. It was unbelievable and made me feel extremely insulted.

Having read mixed reviews on this hotel, i decided to give it a go as the price was reasonable for a large hotel with nice pool. Upon arrival, the front staff was fantastic, polite and helpful. We got upgraded to a larger room with balcony. The room was quite simple but clean. We had to request for slippers and toothbrushes as it is not provided unless you ask. We were extremely disappointed that the pool was closed even though it was 21°C and the sun was blazing hot. I chose this hotel so we could chill by the pool on the first day but obviously that didn't happen. The pool area was not maintained well maybe because of winter just before. It states in the website, there are two restaurants and bar but there was only one restaurant called Lumen. We went there the first night, the starters were excellent but the mains were very mediocre. The spaghetti was horrible, very soggy. Paying €150 for a meal for 3 if us was not really worth it as the mains were not good at all, and we had one dessert to share. Breakfast was not great, hot food option was not that nice. The bakery items were good though. Overall, it was okay... esp for that price. Location is close to Pisa Tower (15mins walk) and 7 mins ride to Pisa Centrale Stazione. Taximove app is very reliable and we used it to get to station and airport at reasonable prices.