Quality Suites Pineville - Charlotte

Guests praise the exceptional, friendly staff and exceptional service. They appreciate the consistent cleanliness and well-maintained environment, including clean rooms and pleasant-smelling sheets.

The staff was accommodating and helpful.

The property is nice on the outside and the lobby is modern and up to date. The lobby restrooms were blocked off so you couldn't use them. The next morning, I informed the lady at the front desk about the issue in my room and she wasn't very friendly. In the first room, the handle on the shower was broken and not working properly. That afternoon upon returning to the property, the next room I was moved to, water was leaking from behind the counter in the bathroom. I didn't even bother to tell the front desk because of how I was treated the day before. The day of checkout, we were getting our things together, it was 11 o'clock on the dot and the housekeeper was knocking on the door. I answered and she stated that checkout was at 11am and I told her that we were getting ready to leave, as it was only 11am at that time. Immediately after that the phone ranged and it was front desk saying the same thing. I informed her that we were about to walk out of the room. I don't think that I will EVER stay at that property again. I have never been hounded and forced to leave because it was 11am on the dot. I could understand if they were to be sold out on a sunday night, but it was Easter sunday and the parking lot wasn't full on either night. I don't know what the urgency was but it was very upsetting and the experience was not a great one!!!