Mercè

Location: Proximity to beaches, train stations, and city centers .(based on 1 review)

It was super lovely hotel . 10 min by walking and you already on the beach and train station , so easy to travel around . Room was clean and nice , also like breakfast a lot . I would love to back there , coz just in love with this city ❤️

I don't like leaving a bad review but I always leave a honest review. This hotel does not do nightly entertainment, it's only on a Saturday and Sunday night and we struggled to find anything to go in Pineda de mar st night other than have a meal. The rooms are very basic and small. Bed sheets were only cleaned once in a week and we only had clean towels twice in 7 days. Floors were not swept! We also had a kindle stolen from our room which I reported to the Tui rep who to be honest just wasn't bothered. As it wasn't much money we didn't want to spend a day at the police station but we wanted it reported to the rep in case it happened to someone else so just beware and lock your things up. The pool is nice but if you have difficulty walking do not go there as it's a roof top bar and although 1 of the lifts go to floor 5 it doesn't work until the pool opens at 10 but you can go and get a sun lounger around 9am. They are all gone by 9.30 so you have no chance if you struggle walking. You can use other sun loungers downstairs but it's so hot you really need the pool near you. STAFF....... The 2 barmen upstairs were lovely and there is a couple of young girls in the restaurant that are lovely but wow the reception staff are so rude! We asked about local things like the road train and any various other things and they either didn't understand us or they just didn't care! We had a leak under basin in bathroom and was told to put a towel on floor and my sisters room the air con was leaking and the receptionist just asked her what she wanted her to do and shrugged her shoulders!!!! This was on the same night so they clearly have a problem!!!! FOOD........ breakfast was ok and we only only 2 evening meal here which was tbh boring! We had a bar snack at lunch which was ok. OVERALL........ would not go there again as nothing to do in Pineda de mar and we got ignored quite a few times in the shops, no water sports just bars and restaurants. The hotel just wasn't worth what we paid for it! Rooms too small and nowhere to put anything. Food could be a lot better but the worst thing is the staff who need to go on a customer care course. We didn't find 1 helpful member of staff on reception and they also need to build their knowledge up of the town! I've given it 2 out of 5 but that's only because it does say it's a budget hotel and we did find 4 staff members which were nice. I wish we had got their names now but hats off to the 2 barmen in the pool bar . ( 1 was older with glasses on ) they were lovely and to the 2 very young girls in the restaurant who were always smiling and polite.