Pine Mountain Club Chalets Resort

Jennifer in the office was amazing. She gave us information on the resort and the local area. She made things really easy and easy for us to get around and enjoy the area.

A friends trips Right from check in everything was great . Customer service was great . The rental was clean and nice .

I just booked our 3rd stay here because it’s fricken ADORABLE! The Chalets are all owned by different people so they are not all equal. Research carefully if you’re super picky about the newness of the decorating. What is consistent is things to keep you coming back. They have a pool, a playground and an activity center for older kids. It’s close to Callaway Gardens and other historic areas. Take a minute to go downtown there are several really cute stores browse through. I highly recommend Pine Mountain Club Chalets!

Property is really nice and has plenty of activities to keep everyone happy. The beds also slept surprisingly well. However, on the last night of our stay the bathroom ceiling started leaking and it sounded like someone was taking a shower all night.

I'll get right to the point. We had reserved 2 nights. The first chalet was filthy & looked like a home from the 1960's. Bugs everywhere & my daughter laid down in her bed & complained of the pillow smelling. It smelled like pure feces. I threw it on the floor & took it to the front desk the next day. (Their office closes around 5:00pm & your out of luck if you need anything at night. We had reservations for an event the next morning, & the office was still closed @8:00am.) We came back after lunch & complained. The only option was we could leave or we could try two more chalets they had available. We had made plans for the weekend to be in the area & with limited places to stay, we had no choice but to try another chalet. The other two were both very outdated & dirty. We picked the cleanest of the two & made do. I'm in my forties. I've taken many vacations & have stayed @ many different places, but this was by far the WORST. The front desk can't give any discounts. The only way to communicate is through email. We complained & were told we would get a cleaning fee returned, which Did Not Happen. No compensation was given. No "I'm sorry". Our reviews have been removed multiple times. Don't stay at this "resort". You'll regret it!!

the wedding planner is the worst communicator EVER! She always has an excuse as why something was not do or how it was done. Hard to get a hold of. She made the whole experience a living hell. If it was for a family member that day would have been a disaster. Planning the wedding with her nightmare. Day of wedding she was a nightmare. I have so many regrets going with them the all inclusive was not worth it! You think it would save you a headache! From my first meeting I should have trusted my gut . It says do not go with this venue! Didn’t listen because I wanted to say money! AGAIN NOT WORTH IT. Day of wedding she also forgot to give my bridemaids their flowers for pictures and then we could not find her to get said flowers . She was always disappearing. She also never gave the DJ my revised new couple walk in song and that really haunts me as well. I should have read the google reviews before booking. They outlined the same experience I went through and I didn’t read it . The view is nice, but not worth it. This is suppose to be the best day of your life. And I still have nightmares. Photographer was good tho and KIMBLEs catering was amazing! ( only because we had to communicate with the directly because the wedding planner dropped the ball major with them. Glad they would talk to me directly. I called the flower vendor and they were rude and had attitude with me because I called to ask why there were so many add ons we did not talk about. They said, our contract is with the venue not you . It’s my money! I will not pay for things I didn’t request! Very disheartening)