Ramkota Hotel Pierre

The staff is a mixed bag. Our waiter was so kind. I wish I could remember his name. He was new but still great. The bartender on the other hand got offended when I asked if I could charge my one drink to my room since she just said that she was about to close the bar. Her response was yup coupled with a sigh and an eye roll. First time I’ve ever seen a bartender get irritated with that request. She still got her tip so I don’t understand what her deal was. However, Bert at the front desk, this was around 11:15 PM on June 12, was by far the rudest person I’ve interacted with in a while. I had two quick questions about the fish tank around the corner. There’s a giant fish in there that my family and I thought was way too big for this tiny aquarium, but we don’t know anything about fish so I wanted to ask what kind of fish it was and if that’s normal to put such a large fish of that kind into such a small tank. so when I walked up to Bert, I said hi and smiled. He did not. He gave me a very dirty look because I was interrupting him, I guess, from typing on his computer. He couldn’t even turn his body. He just turned his head slightly to look at me and to acknowledge that I was there, but didn’t say anything and when I asked him those two questions he gave me one word responses and couldn’t even bother to stop working for the 20 seconds. While I was there he typed the whole time on his computer,was incredibly unfriendly and was clearly very annoyed that I had the audacity to come up to him at the front desk and ask two quick questions. Zero customer service and he’s a mouth breather which is just offputting to look at in general. I recommend he either be retrained, constantly supervised, or fired. The man has no business working in customer service. I have never had such a negative experience with someone working the front desk of a hotel. His energy was extremely negative, irritated and passive aggressive. It was like he refused to use any more energy than he thought necessary to interact with me. And again, I can’t stress it enough how dirty of a look he gave me right when I walked up. Fire BERT!

We love the restaurant, pool, and hot tub. Clean, quiet, lovely spaces.

We received a remodeled room, which was very nice and clean. It had everything we needed and was very comfortable. I would stay here again.