Corso il Rossellino, 26, Pienza, Tuscany, 53026, ItalyView Hotel Details
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Relais Il Chiostro di Pienza Guest Reviews
4.3/5
Very Good
59 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.4
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(59)
Positive reviews(15)
Reviews with photos/video(5)
Guest User
Classic Double Room
Stayed in Jun 2024
Couples
2 review
3.7/5
Posted on Jun 22, 2024
The hotel did not inform in advance that there was no parking lot. The room was very dark, and the beams had burnt marks, making it quite eerie. The toilet seat was broken and the single chair was so stained that I didn't dare to sit on it. Because there is no dressing table, I opened the bedside drawer and found that it was also full of dust and hair, which was not hygienic. Shocked, if this is considered a four star hotel. The breakfast was acceptable and the staff were very friendly. The hotel is located in the center of the town. In fact, the town is so small that you can explore it in an hour. All in all, I would definitely not stay here if I had to choose again.
I won't recommend this '4 stars hotel'.
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Kevin
Classic Double Room
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jun 6, 2024
Great location in the middle of the old town and great value for money. We had a great stay and enjoyed it very much.
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Guest User
Double Single Use Double Single Use Economy
Stayed in Apr 2024
Solo travelers
5 review
3.0/5
Posted on Apr 9, 2024
I was feeling sick and was on the verge of catching a cold, so I headed to the hotel early. Although other guests were allowed to check in early, I was made to wait because the cleaning wasn't done yet. The woman in charge, Ellie, was very rude and didn't let me into my room even at 3 o'clock.
The woman who told me about the bus timetable was kind.
The room was small with no view (I wish they would specify this when choosing the room).
The only amenities were soap and shower caps provided, and there was not even a kettle. The heating was not turned on and it was very cold because it was on the mountain.
When I went to the front desk to borrow a kettle, the woman said that it should be in the room, and if there wasn't, I could just get a cup of hot water at the restaurant, so they wouldn't lend it to me.
It was so cold that I caught a cold, so I was in trouble because I wanted to boil water in the kettle and drink hot tea several times.
The staff at the restaurant were all very kind, and when I said I had a sore throat, they shared some honey with me.
There were many options for breakfast, and the view from the restaurant was beautiful.
It was a good price, but if you expect a 4-star hotel, you will be disappointed.
There are plenty of other hotels in Pienza that are cheaper and have better views.
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Guest User
Classic Double Room
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 26, 2023
Structure in the historic center of Pienza created from an old monastery, service and hospitality at the top, the rooms should only be equipped with a few more 4-star accessories (courtesy kit, slippers, bathrobe) but otherwise a truly enchanting place. Swimming pool with breathtaking views, internal restaurant with service and customer care at the highest levels (well done to all the guys and the owner) even if used only for an aperitif, fantastic breakfast with many local products. Absolutely to return.