SAii Laguna Phuket

SAii Laguna Phuket Reviews

SAii Laguna Phuket

323 Moo 2, Srisoonthorn Road, Cherngtalay, Thalang, Bangtao Bay, Thalang, Phuket Province, 83110, ThailandView Hotel Details
SAii Laguna Phuket
SAii Laguna PhuketSAii Laguna PhuketSAii Laguna Phuket
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SAii Laguna Phuket Guest Reviews

4.5/5
Great
195 review
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(195)
Positive reviews(185)
Reviews with photos/video(98)
Loved the beach(25)
Great swimming pool(23)
Perfect for kids(15)
Tasty food(15)
Quiet & comfortable(14)
Close to beach(14)
Offers pick-up/drop-offs(13)
Has facilities for children(10)
Negative reviews(10)
Edgar77
Oceanfront Twin Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
We came to Saii Laguna Phuket for a family celebration and the experience was absolutely astonishing! We got an ocean view room with a fantastic view of the sea with different shades of blue colors, seeing the sunset and the sunrise from the balcony was just beautiful. Room was very neat and cozy, extremely clean even after we used to come back from the beach and leaving sand all over the place. Hotel staff is very friendly, kind and proactive always focus on providing a world class quality service. Special mention to Helena, Nokky, Mintang, Rum, Mod and Tanya… these great people made our stay even better surpassing any expectation we had. I strongly recommend this hotel, I have been in many hotels across the world and this indeed became one of my top 3 out of my favorite 10. This is an ideal place to have a relaxing and strategic family vacation. Book it and you wont regret it! Thanks a lot for making such a pleasant stay for us. Cheers!
Response from Property: Dear Edgar,Thank you for your wonderful review. We are delighted to hear that your family celebration at SAii Laguna Phuket was such a memorable experience. It’s fantastic that you enjoyed the breathtaking ocean views, the cleanliness and comfort of your room, and the exceptional service from our dedicated team. Your kind words and special mentions will be shared with Khun Helena, Khun Nokky, Khun Mintang, Khun Rum, Khun Mod, and Khun Tanya, they will be thrilled to know they made your stay even more special. We truly appreciate your recommendation and look forward to welcoming you back for another unforgettable stay.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Noriko11
Beach Access King Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Our room was the Beach access room and it was THE right decision made especially with 2 kids together! It was super convenient to go to the beach and the swimming pool!!! The staff were great, their food were amazing and we loved their breakfast! They have free shuttle bus and free shuttle boat which we also enjoyed. We’ll def come back again!
Response from Property: Dear Noriko,Thank you for sharing your wonderful experience. We're delighted to hear that choosing the Beach Access room was the perfect decision for your family, especially with two kids. It's great to know you enjoyed the convenience of being close to the beach and swimming pool, as well as our complimentary shuttle services.Your kind words about our SAiiLanders, the food, and the breakfast truly warm our hearts. We’re so glad we could make your stay memorable, and we can't wait to welcome you and your family back for another fantastic visit.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Steven.L
King Room With Lagoon View
Stayed in Sep 2024
Couples
15 review
4.7/5
Amazing
Posted on Oct 29, 2024
Beautiful resort. Friendly service, delicious food. What else ? Perfect place for retreat.
6/19
Response from Property: Dear Steven,Thank you so much for your kind words. We’re thrilled to hear that you enjoyed our beautiful resort, the service, and the food. It’s wonderful to know that you found it to be the perfect place for you to enjoy.We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay in the future.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Anonymous User
Connecting Club Lagoon
Stayed in Oct 2024
Family
3 review
4.7/5
Amazing
Posted on Dec 22, 2024
Amazing stay! The service was impeccable, and we really were given a lot of attention especially at the Club. It was a pity we went when the lobby and main restaurant is being renovated. We look forward to being back again.
Response from Property: Thank you for your wonderful feedback. We’re delighted to hear you had an amazing stay and appreciated the impeccable service, especially at the Club. Your kind words mean a lot to our team.We apologize for the temporary inconvenience caused by the renovation of the lobby and main restaurant, but we’re excited for you to experience the refreshed spaces on your next visit. We can’t wait to welcome you back soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Marcio Kleinschmitt
King Room With Ocean View And Terrace
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
I strongly recommend Saii Laguna. More than friendly I would say friends! Expect to return shortly.
Response from Property: We express our sincere thanks for the time taken to share your review on Trip.com. It is always a pleasure to read that we have been able to meet and exceed your expectations. Many thanks for recommending our resort.Thank you for your kind comments and we can’t wait to welcome you back to our beautiful resort soon.SAii for Now,Irina LadnyukGuest Experience Manager
Carlito
Twin Room With Lagoon View
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The place was very accommodating, relaxing ambiance. Service was excellent all the staffs are attentive and warmth in welcoming the guests. Beach was beautiful. Perfect for a gateway. Special mention to Sumalee of Front office and her team for taking good care of us in all our needs in the resort. Spa treatment was also very rejuvenating. Will definitely comeback....
Response from Property: Dear Carlito, many thanks for choosing to stay at SAii Laguna Phuket and for taking the time to post this wonderful review. We are indeed delighted to know that you had an enjoyable stay with us and liked the design and ambiance of our resort. We are also very grateful for your kind words about Khun Sumalee and her team. It's great to hear that they took such good care of you. We will be sure to convey your compliments to them. Thank you for choosing our tropical paradise here in Phuket and we hope to welcome you again in the future.SAii for Now,Irina LadnyukGuest Experience Manager
Irene
Lagoon View Terrace 1 King Bed
Stayed in Oct 2024
Couples
2 review
4.5/5
Great
Posted on Nov 6, 2024
Very nice hotel with great pools and private beach. The room is very spacious, clean and beautiful. The breakfast is abit bland, not many varieties and repetitive. Location wise, hotel does have shuttle to the laguna main entrance where all the shops and convenience stores are, but only operate only certain hours, 1,3,7,9pm and with booking only…
Response from Property: Dear Irene,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our spacious rooms, the pools, and the beach. It’s great to know that you found our property clean and beautiful.We also appreciate your comments about the breakfast. Your feedback is important to us, and it will be shared with the relevant department for consideration and improvement.We truly value your insights and hope to welcome you back soon for an even better experience.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Wei Pheng
Twin Room With Lagoon View
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
From check in to check out, staff was warm, efficient & professional. The room was well equipped to details such as a coffee Maker, torchlight, umbrella…branded toiletries. The pool was scenic and clean.,Walk right onto a long beautiful beach. Sunset walks were amazing. Breakfast choice a bit limited for hot food but very healthy & whatever was offered was of high quality. Service was perfect for breakfast., High tea’s free to make up for renovation in progress., I was not disturbed at the Lagoon wing. Such a peaceful serene place. I highly recommend this hotel and keep it up!
Response from Property: Dear Wei, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We are delighted to read that your stay was worthy of five stars. Thank you for your kind comments about rooms, amenities and the resort atmosphere.Thank you for choosing to spend your holiday with us and for taking the time to share your feedback which we greatly appreciate.SAii for Now,Irina LadnyukGuest Experience Manager
Guest User
Lagoon View Terrace 1 King Bed
Stayed in Aug 2024
Couples
9 review
4.7/5
Amazing
Posted on Sep 21, 2024
Fantastic hotel, room was large and clean. The best part of it was the staff service, welcome and very helpful. They took care of everything from pre-booking the taxi (early flight!) and even prepared breakfast box for takeaway.
Response from Property: Many thanks for taking the time to share your feedback and for highlighting room quality and staff service you received. It was great to read that you had an enjoyable holiday.Thank you for staying with us at SAii Laguna Phuket and for taking the time to leave us such a wonderful review.SAii for Now, Irina Ladnyuk Guest Experience Manager
Seow
Lagoon View Terrace 1 King Bed
Stayed in Apr 2024
Couples
67 review
4.7/5
Amazing
Posted on May 19, 2024
Saii Laguna hotel is located in Laguna Phuket.when arrive,the staffs are welcome us warmly,attentive and serve us welcome drink.room is big,beautiful and comfortable.can view beautiful garden lake from our room.we enjoy the free high tea in the decorated room near to the lobby.swimming pools are big,clean and can view beautiful sunset.we do provide free boat to the canal village ,we enjoying our dinner where .after dinner do some shopping and back to hotel with boat.overall,Saii Laguna Phuket is beautiful and huge resort.Will stay again next time if come to Phuket again.
6/20
Response from Property: Dear Seow, your time in writing your valuable feedback is sincerely welcomed. We love the photos of your holiday and would like to thank you for sharing with other readers of this forum. It was also pleasing to read that you appreciated the service you received from the team, your room and resort facilities.Thank you again for your very kind feedback and we look forward to welcome you back to our resort in the near future.SAii for Now,Irina LadnyukGuest Experience Manager
Guest User
King Room With Lagoon View
Stayed in May 2024
Family
9 review
4.7/5
Amazing
Posted on Jun 27, 2024
The service was excellent. Other than the standard gym, I am happy that there's tennis court, squash court, table tennis, pool table. Racquet and balls was complimentary. The room is new, nice and clean. The complimentary after tea was good. I love that they have decaf coffee. However, there's major renovation going on during our stay, this was the only draw back. Awesome experience
Response from Property: We truly appreciate your wonderful compliments regarding your recent stay at our beautiful resort. Our resort is nestled on Bangtao Beach, within the Laguna Complex. It is an ideal place to escape from the city and take a break. As you mentioned, InSAiiders will find many activities to enjoy at our resort. Despite being in the rainy season, the non-motorized water sports are not available in the ocean due to rough sea conditions; however, they are available for use in the lagoon as an alternative. This is one of the advantages of our location.Regarding the renovation, yes, it is ongoing. We are sorry for any inconvenience it may have caused you. However, our resort will be renewed once the project is finished. We hope to welcome you back for an even better experience in the future.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Guest User
King Room With Lagoon View
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Quite clean and service are excellent. The resort is big and requires some walking. Car parking easy. The only thing is the morning breakfast buffet which I expected more variety of food.
Response from Property: Thank you for your feedback. We're glad to hear that you found the resort clean and enjoyed the excellent service. We appreciate your comments about the parking and walking distance, and we're happy it was convenient for you.Regarding the breakfast buffet, we value your input and will take it into consideration. We hope to welcome you back soon for another great stay.SAii for Now,Miki Shashan ZhangGuests Experience Manager
LLJDDB
Club King Room With Ocean View
Stayed in Mar 2024
Couples
2 review
4.2/5
Very Good
Posted on Apr 8, 2024
The hotel is situated right next to the beach, so we got to wake up to the sound of the waves every morning. However, that also means the hotel is located quite far away from the entrance of the laguna resort area, so it is not very convenient to access local shops/ street food stalls outside of the resort area on foot. Shuttle buses are available but limited. Fortunately some of the massage shops nearby provide free shuttle service back to the hotel so it made up for it. The hotel staff were friendly and helpful. The buffet breakfast options are limited, but the food changes everyday and were fairly good. The pools are not very big, but it was not too crowded and has a slide which was fun for kids and adults alike. Sunset view was magnificent. Overall, a very nice stay.
6/7
Response from Property: Thank you very much for your valuable feedback. We are thrilled to see that overall, you enjoyed your stay at our little resort. Your compliments on the beachfront location, breakfast, and our SAiiLanders are greatly appreciated, while your insights into the surroundings are important to us. It was our absolute pleasure to accommodate you this time, and we eagerly await your quick return.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Guest User
King Room With Lagoon View
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
We stayed at Saii Laguna for a week, everything was great. The service is perfect, the staff is very helpful and polite. 2 mins to get to the beach, huge pool, lots of restaurants in the area, free transfer to get to the other parts of laguna Highly recommend!
Response from Property: Thank you for choosing to spend your holiday with us at SAii Laguna Phuket and thank you for the amazing feedback. We are happy you appreciate the service from the team and the great location we are in. Thank you for your kind comments and recommendations. We hope to welcome you back to our beachfront paradise again in the future. SAii for Now, Irina Ladnyuk Guest Experience Manager
Boon Panachai
Twin Room With Lagoon View
Stayed in Sep 2024
Couples
9 review
4.5/5
Great
Posted on Oct 26, 2024
Poor soundproof, I heard music sound, walking sound from other room at midnight
Response from Property: Dear Khun Boon,Thank you for sharing your experience with us. We sincerely apologize for the noise disturbances you encountered during your stay. Despite the inconvenience, we are glad to know that you overall enjoyed your time at our resort.We appreciate your feedback and hope to have the opportunity to welcome you back for a more peaceful stay in the future.SAii for Now,Miki Shashan ZhangGuests Experience Manager