Гость2025
February 26, 2025
1. At the hotel, without warning, they put us in a room that we had not booked. And they just took us there without warning. It was very surprising to arrive at the room and see something completely different! You have to warn about changes in the room category! When I called the reception, I was very surprised by the answer that they were actually in season and there weren't enough rooms, it was not very clear why, having paid for the room, I should also think that there would be no room at all. Check-in was also pleasing, instead of 2:00 PM, check-in was at 4:00 PM, and they offered to stay by the pool, where there was no place to even change. Having arrived from the cold to the warmth, you should have everything on you, according to the staff. Thank you, they didn't put you in a tent by the pool. 2. You can get to your room by shuttle bus or on foot. If you like walking up the stairs of the 7th-9th floors, this is your option. Since there is not always enough time to wait for the shuttle bus, since the priority is given to those who are checking in, and since the hotel is very large, they are constantly checking in. Apparently, that is why the reception does not respond to guests' questions at all.
3. On the first day, sand in the room was the norm until I made a remark to the girls. You go to the beach, you still bring sand, no matter how hard you try not to bring it, and I would like the room to be swept at least.
4. I want to express my gratitude to the shuttle bus drivers, they helped a lot with what they could, with a suitcase and with bags if necessary
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