drakedog
December 31, 2024
If you stay here, you will have to endure all the worst that can happen when there is no front desk.
1) There is a cafe on the first floor and there is no separate front desk. I asked the cafe staff how to get there and went upstairs. There was no specific guidance and they didn't take the required passport photos for foreign travelers, so I was quite anxious. When I asked the cafe staff about this, they said they didn't know. The card key is also taken out of a box, so I couldn't meet the reception staff.
2) I stayed in the autumn room. It's on the third floor, but there is no elevator and the stairs are very narrow. It will be very difficult to go up with a large suitcase. If the suitcase is heavy, it can be a safety hazard due to the unstable posture.
3) This is where it gets really difficult. Two people have to use two towels for two days. There is no room cleaning service, so there is no front desk to ask for more towels. I inquired by email, but they didn't respond, and I didn't hear anything back even after I checked out. On the second day, I went on a tour that included swimming, so I wanted to wash up cleanly, but I had to use the same towel I used. The water pressure in the shower was very bad. I had to wash for a long time.
4) The worst situation is from now on. On the second morning, the door card key suddenly stopped working. Since I had to go on a tour early in the morning, I sent an email asking for something to be done because the card key was not working. I was relieved when I received a reply email saying that a staff member would visit and take action. I returned to the accommodation around 10 PM, but the card key still did not work. I asked what was happening by email, and even after calling the overseas contact number provided 10 times, they did not answer. On the 11th time, a man answered the phone, and when I explained the situation, he said he would call me back in 5 minutes, but he did not answer for 20 minutes. I waited in front of the door and when I called again, he said in a somewhat difficult to understand pronunciation that he would solve the problem. I did not receive any offline response from this accommodation until the end, and after struggling online to open the door, it opened after 30 minutes for a reason that was difficult to understand. I think they had a systematic program that opened because they were too lazy to come in person, but the solution didn't work cleanly, so we couldn't go in and had to spend almost an hour struggling.
The condition of the accommodation was not bad, and there were quite a few points that I liked, but I can't help but say that you should never stay at this accommodation because I had such a bad experience for two days.
I'll say it again, this is an accommodation where you will experience all the disadvantages of not having a front desk. If you choose this place, be prepared to endure all of that and make a reservation.
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