Guest User
August 2, 2024
This is the most photo-cheating and worst hotel I have ever encountered, no doubt about it! The room was dirty, the bathtub was moldy in a large area, the faucet handle of the sink was moldy, the bathroom mat was broken, the room was dusty from the floor to the bed, the slippers smelled, and the service was zero (no disposable toiletries were given without asking, there was no toilet paper, no towels, etc.), which was very different from the bright and clean photos on Ctrip, making us feel like we were scammed! In the end, the boss was inhumane for business. Our child got a fever and got sick when he arrived at the hotel. After gritting our teeth for one night, we decided to return home early. We originally planned to stay for five days, and applied for a refund for the last four days to Ctrip, but it was rejected by the hotel owner. Moreover, the owner was also Chinese, and there was really no humanistic care and empathy! I would also like to complain to Ctrip about the hotel, hoping that the platform can strengthen its control, and I also hope that this information can be seen by more people to avoid being deceived by photos!
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