Novotel Phuket Resort

It sucks! In November, I went to Phuket with my parents-in-law and my mother. First stayed at JW MARIOTT RESORT for two nights. Impeccable, I changed hotels for the next two nights because I wanted to be closer to the city. It's also the beginning of a nightmare. At a price of 1,400 yuan a night, the quality of the stay is not as good as that of chain hotels. The pictures are all deceiving. The public areas may look good when photographed under the sun, but 300 yuan for a hotel like this cannot be more. My mother had limited mobility at the time, and there was no notice on the Ctrip website that the hotel was not suitable for people in wheelchairs. Marriott saw my mother walking slowly in front, so he immediately took her wheelchair and pushed her into the hotel. Not only does this hotel have no services, but the room it arranges is on the first floor of a hillside where you have to take the stairs. All facilities such as swimming pools can be reached by taking stairs. There is no elevator access. Regarding my parents-in-law's room, I specified it when booking (no low floor, no tail room), and when I checked in, I was given the room in brackets. I can feel that the two Thai women at the front desk have obvious differences in the room arrangements for Chinese passports and white people. There are many Indians in this hotel, and I don’t know if their lobby manager has any special prejudice against Chinese people. Going from Marriott to this nightmare hotel seemed like a drop from heaven to hell. The room that my 80-year-old in-laws were assigned to did not have a shower room, but a bathtub. They dare not take a shower. It's troublesome even to come to my room. Question: What if an 80-year-old man crawls in and out? Take a shower while standing in the tub. Are the consequences of a slip and fall too dire? We arrived at around 2pm and asked my parents-in-law to change to a room with a shower. Said the room was full today. In fact, people kept checking in until late at night. Why couldn't they change us to a room with a shower in the afternoon? Every time I went to the front desk to negotiate, I was asked to wait for an hour. The lobby manager completely hid in the office and did not come out. I forgot to put tissues in the room. I forgot to put my toothbrush away. If you want anything, you have to call and ask for it. Worse than chain hotels. The towel was shabby, but the elder said it didn't matter and just tolerated it and let it go. I took them on vacation. Not here to suffer. Not to mention spending 1,400 yuan a night, two rooms a day, and 5,600 yuan for two days to endure. At two or three in the morning, there were constant screams at the door on the first floor. Poor sound insulation and low floors. At four o'clock, I couldn't help but call Ctrip and write a negative review on Xiaohongshu, hoping to escape from this place early the next morning. The whole family was not asleep. Two rooms cost 2,800 yuan, and everyone didn’t sleep! ! ! Is this bringing parents to suffer or to take them on vacation? I called to request that I have to check out and go to another hotel the next day. But unfortunately, Ctrip failed to let me check out after consultation. If I go to another hotel, I will not be able to get a refund, and I will have to pay a new room rate. Last minute booking, room rates have skyrocketed. The next morning, I had a good breakfast (the food for breakfast was terrible!) which is also the standard of most chain hotels. The elderly also have high blood pressure and cannot rest well. With them, I can only find a comfortable massage parlor to let them have a good sleep. Returning to the hotel in the afternoon, there were so many oolong incidents that it’s too numerous to mention! I started traveling around the world in my twenties. Traveling with family and friends or alone, I have booked many hotels of various grades. Basic quality matches the price. This is the only nightmare hotel! I came to Phuket with three elderly people in their 80s. I just want them to live and eat well. The Marriott Resort for the first two days was exactly what we wanted. For the next two nights, we drove over an hour to this hotel, and we were extremely disappointed and upset. Ctrip finally negotiated and compensated me for the price of 1,600 yuan. They also apologized because the pictures of a twin room were not consistent with the facts. The twin room has only one bed. So I had to share a bed with my mom. Her foot hurt and we needed to sleep separately. In fact, I booked a twin room. I want to say that we only had 5 days and 4 nights. It is a very precious trip for several elderly people who are nearly 80 years old. Phuket is a luxury hotel with tens of thousands of yuan per night, but it is hard for us to imagine that the experience of staying at 1,400 yuan per night and 2,800 yuan per night is so terrible and bad. Two hellish days ruined the entire trip. Therefore, 1,600 yuan is really not much compensation. Because this kind of discomfort and powerlessness cannot be compensated by this money. Resolutely block this NOVETEL. He is really only worth RMB 300! He is really not friendly to the Chinese either. Because I don’t want to recall this period, I didn’t write a review until it took me so long to come back. I’m still shaking with rage as I write! ! Regarding Ctrip, my request for calling at four in the morning was. I changed hotels the next day. Please help us arrange it. However, there was nothing. I can’t check out of the hotel because I can’t get my money back. If you book a new hotel, you must pay the new booking fee on top of the 5,600 yuan already paid. Nothing else can help. After returning to Shanghai, 1600 was given to me as compensation after calling me several times. I don't think this price is negotiable. I don’t want to waste another minute on this matter! ! !

The family room is on the roadside. It is very noisy at night. I experienced what street noise is. It is only a little quiet from 3 to 6 in the morning. The room is a bit old and the smell is not very good. The only consolation is that on the day of check-out, the child had a stomachache and had to go to the hospital in the morning. I negotiated with the hotel whether I could delay the check-out. The hotel delayed our check-out by 3 hours🙏

The location is good, there are shops and cafes nearby, but you need to be prepared to walk a lot on the stairs within the hotel. The beach is right across the road, the hotel also has a good multi-level pool, but there is little shade in it, it is very easy to get sunburned. Breakfasts are not bad: there is a station with egg dishes and a station with noodles, coffee and tea are helped to prepare / pour by the employee, dairy products in the refrigerator, but at the same time there are few meat dishes and fruits, and there is no green tea and alternative milk. Wi-Fi works very poorly and unstable on the territory of the hotel. At the bottom of the main entrance to the hotel it is completely absent. We also encountered a problem connecting the TV set-top box to Wi-Fi, now it is impossible to do, the interface should be updated.

บรรยกาศดี

The service in this store is very poor. Small and medium-sized towels are not left in the room. Communication is extremely poor.