Ibis Phuket Patong

Ibis Phuket Patong Reviews

Ibis Phuket Patong

10 Chalermphrakiat Road, Pa Tong, Kathu, Phuket Province, 83150, ThailandView Hotel Details
Ibis Phuket Patong
Ibis Phuket PatongIbis Phuket PatongIbis Phuket Patong
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Ibis Phuket Patong Guest Reviews

3.9/5
Good
244 review
Verified reviews
Location4.2
Amenities3.7
Service3.9
Cleanliness3.9
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All reviews(244)
Positive reviews(209)
Reviews with photos/video(62)
Friendly owner(37)
Great value for money(26)
Close to beach(25)
Loved the beach(20)
Great swimming pool(15)
Delicious breakfast(15)
Small room size(14)
Convenient for shopping(6)
Negative reviews(35)
DanS84
Superior Queen Room
Stayed in Oct 2024
Couples
64 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Extremely friendly staff and a great location in the heart of Patong!
Response from Property: Dear Valued guest Thank you for taking the time to post your review .We are delighted to hear that you appreciated our location, and hotel staff.We look forward to welcoming you back to our hotel in the near future. Ibis Phuket Patong. Sincerely, Rawadee Thongkaw
LCROMDANE
Superior Queen Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Busy fun place , Neat and cozy Staff and accomodation thumbs up
Response from Property: Dear Valued guest,Thank you for taking the time to post your review. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future. Ibis Phuket Patong. Sincerely, Rawadee Thongkaw
Memoon
Superior Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
It was a nice decent hotel, room was clean, check in and check out was very smooth
Response from Property: Dear Memoon,Thank you for taking the time to share your recent experience at Ibis Phuket Patong. We are delighted to hear that you found our hotel to be in a great room clean.We are thrilled that you enjoyed your room, the check-in and check out that our team exceeded your expectations. We hope to welcome you back for another great stay soon. Sincerely, Rawadee Thongkaw
Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Very friendly and polite stuff. Hotel is situated in a tourism center, very close to the beach. The restaurant in the hotel serves very nice food, my personal favorite is the cappuccino 😊
Response from Property: Dear Valued guest,Thank you for taking the time to post your review .We are delighted to hear that you appreciated our location, breakfast, and hotel staff. We look forward to welcoming you back to our hotel in the near future. Ibis Phuket Patong. Sincerely, Rawadee Thongkaw
Jays Backpack
Superior Room
Stayed in Jul 2024
Couples
32 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Good hotel. The price is cheaper. Clean room. Should improve the breakfast menu. Friendly staff. I love the pool in this hotel. Beach at walkable distance
Response from Property: Dear Jays,Thank you for taking the time to post your review .We are delighted to hear that you appreciated our location, breakfast, and hotel staff. .We look forward to welcoming you back to our hotel in the near future. Ibis Phuket Patong. Sincerely, Rawadee Thongkaw
Anonymous User
Superior Room
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. We travelled with two six year olds and lots of luggage and despite the stairs up to the elevator this was one of the nicest places we stayed in the four weeks we were in Phuket.
Response from Property: Dear Valued guest Thank you for taking the time to post your review .We are delighted to hear that you appreciated our location and hotel staff. We look forward to welcoming you back to our hotel in the near future. Ibis Phuket Patong. Sincerely, Rawadee Thongkaw
Edward
Superior Room
Stayed in Jun 2024
Family
3 review
4.0/5
Very Good
Posted on Jun 15, 2024
The best thing about this hotel is it's location and on-site massage station right by the pool. 10/10. The hotel is only a 5-min walk from the famous and beautiful Patong Beach and a 15-min walk from the famous "Patong Beach Bangla Walking Street" & "Jungceylon Malls." Everything else was what one might expect from a 3-star budget-style hotel. So not to say it was anything bad, it met our expectations quite well. My only complaint is that the showers were a bit wonky/weird - if you were to spray water directly against the shower glass doors (which are also 2 doors that fold together), the water runs off the bottom and actually splashes the bathroom floor entirely, like a flood, getting the entire floor wet. So when you shower, you need to make sure the water doesn't directly spray the glass panels. Other than that, the hotel was quite decent! We enjoyed our 3-night stay!
Response from Property: Dear Edward, Thank you for taking the time to provide such detailed feedback on your recent stay with us. We are delighted to hear that you enjoyed our prime location and the on-site massage station by the pool. Your kind words and 10/10 rating are much appreciated.We are pleased to know that our proximity to Patong Beach, and Jungceylon Malls added to the convenience of your stay. It’s wonderful to hear that we met your expectations.However, I apologize for the inconvenience caused by the shower design in our room. Your feedback regarding the shower doors has been noted, and we will look into potential improvements to prevent water from splashing onto the bathroom floor.We are glad that overall, you found the hotel to be decent and that you enjoyed your stay. We hope to welcome you back in the future and provide you with an even better experience.Sincerely,Farouk Zourdani
pashdd1
Superior Twin Room
Stayed in Jun 2024
Family
2 review
3.5/5
Posted on Jun 17, 2024
A decent hotel for its price, but no more than that. Standard 3 stars, but it does not match the level of the IBIS in other countries. The breakfasts are good, room cleaning happens only when the cleaner feels like it, TERRIBLE air conditioning system. The room is damp, smells of mold, I started coughing and my lungs hurt after staying in this room. Good location, small cozy rooms with a balcony, and beach towels are provided. The pool is dirty and small, and it is not cleaned. However, the location is excellent and the price is not very high. Additionally, a security deposit of 3500 baht is required upon check-in. It’s strange.
Response from Property: Dear pashdd1,Thank you for taking the time to share your detailed feedback.While we are glad to hear that you appreciated our good location, cozy rooms with balconies, and the provision of beach towels, we are truly sorry to learn about the various issues you encountered during your stay.We apologize for the inconsistency in room cleaning and the condition of the air conditioning system, and we will address this with our maintenance team to ensure such issues are resolved.We regret that the pool did not meet your expectations in terms of cleanliness. Please be assured that we will be reinforcing our cleaning protocols to maintain the highest standards.Regarding the security deposit, it is a standard procedure to ensure the safety and maintenance of our facilities. However, we understand that this may have caused some inconvenience, and we appreciate your feedback on this matter.We take your comments seriously and will use them to improve our services. We hope you will consider staying with us again so that we can provide you with a better experience.Sincerely,Farouk Zourdani
Ann shalina
Superior Room
Stayed in May 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Jun 3, 2024
Ibis patong is strategic location especially for muslim , near halal food and mosque. It is also located near the famous bangla road and the beach.
Response from Property: Dear Ann shalin, Thank you for taking the time to share your recent experience at Ibis Phuket Patong. We are delighted to hear that you found our hotel to be in a great location with easy access to the island's most popular beach, Patong. We will be sure to pass on your compliments to our all team members. We hope to welcome you back for another great stay soon. Sincerely, Rawadee Thongkaw
Wadim
Superior Room
Stayed in Oct 2024
Business travelers
2 review
3.7/5
Posted on Nov 21, 2024
Hotel is well located in the area near by the beach and nearby multiple good local and western restaurants. Laundry service just around the corner. Hotel it’s self is good serviced by very friendly staff. Definitely recommend for small budget and good service!
Andrew
Superior Room
Stayed in May 2024
Solo travelers
20 review
4.7/5
Amazing
Posted on May 20, 2024
Good location, nearby amenities food, massage, beach. Value for money!
Response from Property: Dear Andrew, Thank you for taking the time to post your review. We are delighted to hear that you found our hotel to be in a great location. We look forward to welcoming you back to our hotel in the near future. Ibis Phuket Patong. Sincerely, Rawadee Thongkaw
Lek Tommy
Superior Queen Room
Stayed in Mar 2024
Couples
5 review
4.0/5
Very Good
Posted on Mar 30, 2024
Hotel great staff great only 1 thing why do they only provide 1 chai on balcony not great when a couple can’t sit outside together I really don’t understand why would like area on for this not couple environment
Response from Property: Dear Lek Tommy,Thank you for your positive feedback about our hotel and staff; we're delighted to hear that you enjoyed your stay with us. We appreciate your constructive criticism regarding the provision of only one chair on the balcony. We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guest experience. We hope to welcome you back again in the future and provide you with an even better stay. Sincerely,Farouk Zourdani
Guest User
Superior Queen Room
Stayed in Sep 2024
Travel with friends
1 review
3.0/5
Posted on Sep 10, 2024
Swipe card not really function, as we have to try so many times to get into our room. The door swipe not detect the card properly. And this is tiresome.
Response from Property: Dear Valued guest,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced with the key card system. We understand how frustrating it can be to encounter issues with accessing your room, and we are sorry for any inconvenience this caused during your stay.Please be assured that we take such matters seriously and will address this issue with our maintenance team to ensure that it is resolved promptly.We appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience in the future.Thank you again for your review.Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced with the key card system. We understand how frustrating it can be to encounter issues with accessing your room, and we are sorry for any inconvenience this caused during your stay.Please be assured that we take such matters seriously and will address this issue with our maintenance team to ensure that it is resolved promptly.We appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience in the future.Thank you again for your review.Ibis Phuket Patong. Sincerely, Rawadee Thongkaw
Iurii
Superior Room
Stayed in Aug 2024
Couples
7 review
4.2/5
Very Good
Posted on Aug 30, 2024
Don’t hesitate to ask them to clean your room and change your empty water bottles. The location is great as the beach, 7/11, laundry and currency exchange centers are located really close to this hotel. Btw, they need 2000 bat deposit.
Juwita Azmi
Superior Room
Stayed in Jul 2024
Couples
1 review
4.5/5
Great
Posted on Aug 10, 2024
The room is small but has a balcony. Room is very humid and the floor is wet but the location is okay.