Sugar Marina Hotel-SURF-Kata Beach

This is the second time I stayed in this hotel. Compared with the first time, the service, hardware and breakfast were discounted a lot. 1. Our family of five stayed, two adults and three children (one 12 years old and two 9 years old) booked two rooms with direct access to the swimming pool. We checked in at 8 o'clock in the evening. As soon as we entered the room and were still packing our luggage, the front desk called and said that they would charge for an extra bed. I contacted Ctrip customer service, and they replied that they could not do anything. We compromised and paid 300 baht a day for an extra bed, but they did not actually give us an extra bed. 2. Speaking of breakfast, we stayed for 7 days and it was the same every day. One day, the two children were not feeling well, so I asked the waiter to help pack two breakfasts, but the service said no. After explaining for a long time, I finally took two boiled eggs and two waffles. Our fee clearly includes breakfast, so why do I have to say good things to them just to pack a bag? Let's take a look at the breakfast pictures. 3. The hotel's swimming pool is really old. The three children have to soak in the water for a while almost every day, and the feet of the two children are scratched to varying degrees. The temperature of the shower water in the bathroom is very difficult to adjust. It takes several minutes every time. It is so hot. 4. I went to the front desk to get mineral water. There was a foreigner in front of me. The waiter gave me two bottles directly. When it was my turn to get it, the waiter asked me my room number first. What kind of difference is this?