The Arch Phuket Hotel

The Arch Phuket Hotel Reviews

The Arch Phuket Hotel

100/662-665 Moo 5, Ratsada Sub-District, Mueang Phuket, Phuket Province, 83000, ThailandView Hotel Details
The Arch Phuket Hotel
The Arch Phuket HotelThe Arch Phuket HotelThe Arch Phuket Hotel
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The Arch Phuket Hotel Guest Reviews

4.4/5
Very Good
72 review
Verified reviews
Location4.2
Amenities4.2
Service4.4
Cleanliness4.7
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All reviews(72)
Positive reviews(69)
Reviews with photos/video(30)
Friendly owner(22)
Awesome rooms(20)
Delicious breakfast(12)
Awesome amenities(11)
Well designed(9)
Perfect for business trips(5)
Great value for money(5)
Near shopping area(3)
Negative reviews(3)
Guest User
Standard Double
Stayed in Dec 2024
Couples
8 review
1.7/5
Posted on Jan 26, 2025
Not recommend. 1. This is the most important part of this negative comment,  this hotel does not have any elevator or escalator. This is not friendly to people who are in needed. 2. Hotel did not fully clean up before passing the room too next customer.  you can see my picture, there are leftover fake eyelashes sticked under the basin. Floor is sticky as well. 3. Parking slots are limited, they are only five off-road parking slots for this hotel. extremely difficult and critical slot, because you have a lot of blindspot and the road is really busy.
Molly
Superior Double B
Stayed in Nov 2024
Family
8 review
4.0/5
Very Good
Posted on Dec 13, 2024
Great hotel to stay in. Room is clean and good. However they serve the same breakfast set everyday so after second day the breakfast will be boring already.
Response from Property: Dear Customer.Thank you for choosing to stay with us on your latest visit to the city and taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us. We are committed to providing superior service to our guests. Therefore your opinion is very important to us. And we thank you once again for providing such information.Best regards,Pholawat Aiedkaew Front Office Manager
Nat Fung
Superior Double A
Stayed in Oct 2024
Family
2 review
4.7/5
Amazing
Posted on Nov 26, 2024
The room is very cozy and newly furnished, very clean and comfortable, I like the small patio, and the staffs are nice and friendly too, only thing not expected is that it’s hard to call a grab here.
Response from Property: Dear Customer.Thank you for your great review and suggestions. Based on your stay at THE ARCH PHUKET HOTEL, your feedback will be shared with our associates to encourage them to provide better service to our guests and Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Best regards,Pholawat Aiedkaew Front Office Manager
Chan&momo
Superior Double A
Stayed in Nov 2024
Couples
2 review
3.7/5
Posted on Dec 21, 2024
“A clean and peaceful place with delicious and hygienic food.”
Response from Property: Dear Customer.Thank you for your great review and suggestions. Based on your stay at THE ARCH PHUKET HOTEL, your feedback will be shared with our associates to encourage them to provide better service to our guests and Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Best regards,Pholawat Aiedkaew Front Office Manager
Kitika
Superior Double A
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 4, 2025
very good, clean japanese styled hotel
3b
Superior Double A
Stayed in Jun 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Aug 3, 2024
Not extremely close to the Old Town area, but still extremely accessible given Grab (Uber) is extremely cheap and only takes around a 10-minute ride. The hotel is Japanese-inspired, so the room decorations are really nice (and the Japanese-inspired breakfast was quite impressive). There are no lifts but the staff help move suitcases up and down, so that was not a problem. Quite a good stay!
Response from Property: Dear Customer.Thank you for choosing to stay with us on your latest visit to the city and taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us. We are committed to providing superior service to our guests. Therefore your opinion is very important to us. And we thank you once again for providing such information.Best regards,Pholawat Aiedkaew Front Office Manager
Guest User
Superior Double A
Stayed in Aug 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Beautiful Hotel, my favorite in Phuket city.
Response from Property: Dear Customer.Thank you for your great review and suggestions. Based on your stay at THE ARCH PHUKET HOTEL, your feedback will be shared with our associates to encourage them to provide better service to our guests and Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Best regards,Pholawat Aiedkaew Front Office Manager
MartinJael
Superior Double B
Stayed in Nov 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jan 15, 2025
The hotel was very nice and welcoming. Stayed over Christmas and they gave out small gifts that was such a sweet touch! Loved my stay here and I would definitely stay again. Close to old town. Great value for money!
Response from Property: Dear Customer.Thank you for choosing to stay with us on your latest visit to the city and taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us. We are committed to providing superior service to our guests. Therefore your opinion is very important to us. And we thank you once again for providing such information.Best regards,Pholawat Aiedkaew Front Office Manager
Jason & Sky
Superior Twin A
Stayed in Oct 2024
Couples
6 review
4.7/5
Amazing
Posted on Nov 24, 2024
My wife and I had a delightful stay at The Arch Hotel in Phuket. The Japanese-themed interior design was beautifully executed, creating a serene and stylish atmosphere throughout the property. The rooms were comfortable and well-appointed, and the staff were friendly and attentive, ensuring we felt welcome during our stay. However, the lack of a lift was a drawback, particularly for guests with heavy luggage or mobility concerns. Despite this, the overall experience was enjoyable, and we would recommend The Arch Hotel for its unique design and warm hospitality.
Response from Property: Dear Customer.Thank you for your great review and suggestions. Based on your stay at THE ARCH PHUKET HOTEL, your feedback will be shared with our associates to encourage them to provide better service to our guests and Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Best regards,Pholawat Aiedkaew Front Office Manager
NETTLE_star2
Standard Double
Stayed in Nov 2024
Solo travelers
25 review
4.7/5
Amazing
Posted on Jan 11, 2025
Absolutely gorgeous hotel and very clean room, the staff was amazing and very helpful
Response from Property: Dear Customer.Thank you for choosing to stay with us on your latest visit to the city and taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us. We are committed to providing superior service to our guests. Therefore your opinion is very important to us. And we thank you once again for providing such information.Best regards,Pholawat Aiedkaew Front Office Manager
Turktravel
Deluxe Double
Stayed in Aug 2024
Couples
9 review
4.7/5
Amazing
Posted on Oct 6, 2024
Perfect location, not far from all of the action. Great value for money. Would stay again :)
Response from Property: Dear Customer.Thank you for choosing to stay with us on your latest visit to the city and taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us. We are committed to providing superior service to our guests. Therefore your opinion is very important to us. And we thank you once again for providing such information.Best regards,Pholawat Aiedkaew Front Office Manager
Guest User
Superior Twin A
Stayed in Nov 2023
Family
22 review
4.5/5
Great
Posted on Dec 14, 2023
CLEAN AND HUGE japanese theme hotel. The staffs are friendly and helpful. Only drawback is the location is not near any attraction but there is a 7-11 within 500m away. Worth staying if you like a peaceful and quiet night.
6/13
Response from Property: Dear Customer.Thank you for choosing to stay with us on your latest visit to the city and taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us. We are committed to providing superior service to our guests. Therefore your opinion is very important to us. And we thank you once again for providing such information.Best regards,Pholawat Aiedkaew Front Office Manager
Namkeg_wxm
Superior Double A
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Have a kindly service for every things. Very impressed with services.
Response from Property: Dear Customer. Thank you so much for choosing to stay with us and spent your value time to review the stay at THE ARCH PHUKET HOTEL. We are glad to hear that you had a great stay here experiences. We are looking forward to welcome you back here once again in the future. Best regards,Pholawat Aiedkaew Front Office Manager
wednesdayperson
Superior Double B
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 27, 2024
Room is very good, breakfast is so delicious. I feel very satisfied.
Response from Property: Dear Customer.Thank you for choosing to stay with us on your latest visit to the city and taking the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us. We are committed to providing superior service to our guests. Therefore your opinion is very important to us. And we thank you once again for providing such information.Best regards,Pholawat Aiedkaew Front Office Manager
Pose Mudlone
Superior Twin A
Stayed in Feb 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on May 29, 2024
Excellent room and staff. Very nice view and is perfect for stay.
Response from Property: Dear Customer.Thank you for your great review and suggestions. Based on your stay at THE ARCH PHUKET HOTEL, your feedback will be shared with our associates to encourage them to provide better service to our guests and Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Best regards,Pholawat Aiedkaew Front Office Manager