Premier Village Phu Quoc Resort - Managed by Accor

The hotel's geographical location is superior, occupying the southernmost tip of Phu Quoc Island, where you can watch both the sunrise and the sunset, and the swimming pool is designed to span both sides of the river. The hotel is large and naturally interesting. The gardens, landscape design, maintenance and ecological conditions, including the swimming pool, are remarkable and exquisite, and it is worth spending several days in the hotel. At the front desk, restaurant, beach, and gardening, every employee is friendly and enthusiastic. Language barriers are no longer an obstacle, and the meticulous and attentive service is reflected everywhere. Every employee will take the initiative to greet "Xinchao" (Vietnamese, hello) when they meet. Among the colleagues at the front desk, English is of course useful, and several can speak Chinese (although not very fluently, they all take the initiative to serve guests in Chinese), which makes communication even more convenient. The front desk staff were always available to provide thoughtful and detailed introductions and help. When I said that 6 bottles of water a day were not enough, they immediately arranged to deliver a large bucket of drinking water; they helped us book a taxi (even after we watched a show in Sunset Town at night, the front desk staff were able to help us book a taxi to take us back to the hotel); over the past few days, I got along very well with the front desk staff and the driver, Baggy. This time we stayed in a villa in the middle (227), which was very convenient for going to the beach to play with boats, snorkeling in the hotel, restaurants, picking coconuts, and fishing. The hotel's breakfast is completely at five-star level, needless to say, the variety and service are excellent. Of course, it tends to be Western style, and you can also find white porridge, bean porridge, salted duck eggs and preserved eggs. The meals vary slightly every day. Just in time for the Saturday night BBQ (discounts for advance bookings), it was well worth it. What’s interesting is that there is a sticker on the glass door of the room reminding people to close the door at all times and be careful of monkeys entering the room! As we were picking coconuts, we asked our young colleague where the monkeys were and when they might appear. The colleague replied: Any time, usually near the west swimming pool. If there is a minor weakness, it is that the hotel was built a few years ago and there are no USBs in the power sockets. It is still useful to bring an international power conversion socket with you. Next time I go to Phu Quoc Island, I will choose this hotel again. Supplement: Whether in a hotel, a small restaurant on the street, or even asking for directions on the roadside, every local I met was friendly.

I want to complain about this hotel. First, the hotel randomly arranged the rooms. The room type we checked in was different from the room type we booked. We were directly arranged with the worst room type. We clearly booked a sea view room, but we were arranged with a garden view room. There were many bugs in the room. We were in a corner on the top of the mountain. Then we asked the hotel to coordinate and change the room. As a result, we waited for a long time, but it was not handled well. The efficiency was very low. Seeing that they could not handle it well, we contacted Ctrip to handle it. Fortunately, Ctrip cooperated well and actively assisted in handling it. It took a whole day to handle it. Second, the consumption of the hotel is very expensive. Each room only delivers water once. If you drink water after drinking, it costs about RMB 50 per bottle. The hotel buffet costs more than 400 per person, but no drinks and water are provided. All of them need to be paid extra.