Hotels near T-Mobile, Phoenix

I usually don't write comments like this but I have to. Customer service was horrible, actually the lady that works the night shifts that has black glasses (lost the paper with her name, our check in was on April 25th in the evening). There was a sign that said to dial a number to let them know we were waiting in the front desk. So we did just as the sign said, she came in complaining that she was the only one working night shifts, so in other words to take it easy. We didn't even say a word when she came in or complained we were waiting. During the check in process I forgot to mention that my husband is military so we could get a discount. She started saying that I waited to last minute to ask about the discount in a very sarcastic tone and kept repeating it was last minute. Mind you this was our first time in the state for my graduation. I know this is not a 5 star hotel or expect a red carpet but being kind doesn't hurt no one. The next day my husband asked for towels and again the same lady was giving him a hard time. We used to work in customer service so we know what good service looks like. I understand she could have been having a bad day but it almost ruined our time there. Apparently from what I was told this seems to be an ongoing issue and other customers haven't had a good customer service experience with her. I don't want to generalize and know people who have had a good experience staying at other locations at La Quinta. I highly recommend you go elsewhere or even pay a little more for a better experience. I hight suggest training employees on what good customer service looks like. Showing kindness and even a smile can go a long way!

After a nightmare unsafe experience another hotel, we hurriedly booked this under the logic ”there's a bunch of businesses around it so it's probably safe.” Wrong We showed up and it was actually deep in the back away from the road. We saw people loitering everywhere and a police car with lights on at the entry sitting there patrolling. All bad signs. We immediately left and called the Motel 6 customer service to cancel. We booked it not even 10 mins before but because it was ”after 6” they would charge a cancellation. A senior manager said they ”put it a request not to charge” us. As of right now, no charge.

We were in the process of moving out of California to Arizona, this was a very stressful time for me, my daughter, and our animals as you can imagine. In the process of loading our car with our belongings and animals, my bag of medications was inadvertently left in the parking lot as we drove away to our next stopping point. Thankfully the grounds keeper tuned them in to the front desk. For the next week the hotel manager Damien worked with me and went well above his normal duties to get my heart medications back into my hand. I will be forever grateful to him for going out of his way to help me. From now on, we will always look for a Red Roof Plus for any future travel needs. Thank you again Damien. Forever Grateful, Amandah

Good quality and low price, good environment

Loved hotel but my bfvcheated with a paid girl from the street I caught them there was hortibkecwhybso many hooked there otherwise beautiful

Look at my reviews. Rarely do I ever say anything negative about a business; I'm very easy to please. This review is a rare exception. Key points: Desk clerk is behind bullet-proof glass communicating via a Charlie-Brown-quality speaker. Entire property surrounded by high fence with security gates. The overall vibe is one of maximum-security prison, or perhaps post-apocalyptic wasteland. I am grateful that management has taken the responsibility to do these things to assure the safety of its guests. However, I simply do not wish to stay someplace where such measures are necessary to assure my safety. I've stayed in a LOT of major cities and have never encountered a hotel like this. That said, our room was very clean and tidy; nothing fancy but perfectly acceptable in and of itself. And in fairness, nothing the least bit unpleasant occurred during our stay. But our discomfort was extreme nonetheless. Though we had originally reserved two nights, we checked out after the first. Driving about randomly in Scottsdale turned up a far more satisfactory hotel for the second night.