Sheraton Crescent Hotel
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1 room, 2 adults, 0 children
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Sheraton Crescent Hotel

2620 West Dunlap Avenue, Phoenix, Arizona, 85021, United States
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We Price Match
hotel overview picture
Highlights
Free parking
Pets welcome
Lots to do
Amenities
Golf course
Outdoor swimming pool
Hiking
Sauna
Spa
Gym
ParkingFree
24-hour front desk
All amenities
Property Description
Sheraton Crescent Hotel offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Experience the wonders of Phoenix (AZ) with ease by utilizing the services provided at car hire. Visitors can take advantage of complimentary parking directly at the hotel.Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours.Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Sheraton Crescent Hotel, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary.The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones.Each accommodation at Sheraton Crescent Hotel is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience.At Sheraton Crescent Hotel, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. Sheraton Crescent Hotel offers a hair dryer, toiletries and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast.Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please. Sheraton Crescent Hotel provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by hot tub, steam room and sauna to rejuvenate your senses.Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge.For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
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7.6/10
Good
Cleanliness7.6
Amenities7.6
Location7.6
Service7.6
All 18 reviews
Surroundings
Airport: Phoenix Sky Harbor International Airport
(25.7 km)
Airport: Litchfield
(40.6 km)
Train: 16th St & South Mountain Ave
(29.1 km)
Landmarks: Thunderbird FC
(590m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Guest Room, 2 Queen(s)
3

Guest Room, 2 Queen(s)

2 Queen bed
Non-smoking
Air conditioning
TV
Private toilet
Hair dryer
Room Details
Check Availability
King Room with Balcony
5

King Room with Balcony

1 King bed
Non-smoking
Air conditioning
TV
Private toilet
Wardrobe
Room Details
Check Availability
Room with Two Double Beds
3

Room with Two Double Beds

2 Double bed
Non-smoking
Room Details
Check Availability

Guest Reviews

7.6/10
Good
18 reviews
Verified Reviews
  • Cleanliness7.6
  • Amenities7.6
  • Location7.6
  • Service7.6
Average for similar properties in Phoenix
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 20, 2023
It was amazing
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
Mooi hotel met ruime kamers. Groot bed en 2 kleine balkonnetjes. Lekker zwembad om ff lekker in af te koelen. Op ongeveer een kwartiertje lopen ligt een grote Walmart. Ontbijt was prima in het hotel. Op 20 minuten lopen ook verschillende restaurants.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 10, 2023
My experience was with the food at a wedding reception. Chicken chardonnay was horrible. They serviced the chicken with the bone in. Who leaves a chicken breast on the bone at a formal wedding for the guest to have to eat around while dressed in formal attire. The chicken should have been boneless and sliced in half length ways, so it would be tender. The potatoes were way to spicy, and I like spicy food, but those potatoes were to hot without any other flavor. No salt or any other taste just hot spicy. I think red chili powder. With cold green beans. I paid for this and was so disappointed. It was for my daughter's wedding . I could not believe the chicken. They drop my daughter top of her cake that you usually save for the 1st anniversary but now she doesn't have it because they drop it and through it in the garbage. I paid so much for that wedding. I'm talking $ 30,000 range and that was with me doing most of the decorating. What a disappointment. I did the chairs and the sashes and all the table decor. For that much money you would think the food would be exquisite. Not so. I WOULD NOT RECOMMEND THIS PLACE AT ALL.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 21, 2023
Cancelled our reservation with no explanation or communication and then when we called to inquire why, their phones just ring busy. Aren't Sheraton's supposed to be good quality? This has been an absolute headache scrambling to find a new hotel last second. Avoid this location!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 17, 2023
We came into town on business on a cold and rainy night to discover that our reservation had been canceled without any notice to us, and it was still showing as active on the concur app. Finding ourselves in this area on a dark and rainy night was not ideal, and we had to scramble to find a replacement hotel at a much higher last-minute price. We only discovered as we were coming into town that our reservation was showing canceled… And Marriott had no idea what was going on and could not help us. The phone shows as busy and when we arrived there, somebody came out and told us that they had not had any power since January 11. It was completely dark at the hotel, and look like some thing out of the Shining. It would be really helpful if they had some notice on their site, the Bonroi app and site and other booking sites since it still shows as open. I understand that things happen, but the communication here was really poor, and left us in quite a bind.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 13, 2023
We’ve never had such a horrible experience with a Marriott property as we have had here. Our reservation was cancelled suddenly five days before going to a family wedding. No phone or alternate accommodations provided despite being a Platinum Elite member (as benefit promises). Our third call to Marriott ended in futility. We have spent hundreds of thousands in travel with Marriott for decades, but now will likely switch our allegiance to Hilton Honors. Steer clear of this property and Marriott!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 27, 2023
I’m extremely disappointed in this property. I booked my trip probably 2 weeks in advance. I was able to check in through my app as I’m a good elite member through Marriott. When I arrived at the property, I was met by a worker who told me they had an electrical fire and weren’t accepting guests. I was told my reservation had been moved to the nearby courtyard. I’m 100% ok that things happen, that is just how life goes. I am appalled the hotel didn’t feel it was necessary to call or email and let me know my reservation was altered. I’m even more appalled they took it upon themselves to decide where I would stay for the week. I’m further irritated I was able to check in through my mobile app only to drive 6 hours and discover I’d been moved to a nearby dump to stay at for the week. They moved me to the nearby courtyard; a property I would NEVER have paid to stay at. The only thing that made this ordeal worse… contacting Marriott customer support. I received no help, I was told they would file a claim. I have spent thousands of dollars at Marriott, utterly disappointed at how they didn’t help me. Overall a complete disappointment. I should have been notified of the issue at the hotel and I should have been given an option of where I would get to stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 30, 2022
Upon checking in, I asked the young lady (no nametag) if the Jacuzzi and pool were heated and working. She assured me they were. After checking in, we headed to our room which was nice and had a balcony, but you couldn't use it due to a lock only allowing the sliding door to open a few inches. We headed down to the jacuzzi. It was nice and warm but the jets were not working. Noticed some broken glass by the jacuzzi, looked like it used to be a vape pen or other glass pipe. The pool was cold and the only way to tolerate it was to sit in jacuzzi and warm up. We tried to use a few of the propane heated tables after the pool but none were working. Various states of disrepair, either out of propane, ignitor broken or not working. We headed back to our room and settled in for a much-needed night's sleep. We were rudely awoken at 10:30pm by the fire alarm going off. This happened for the next 15 - 20 minutes, when finally, someone announced that the emergency response team has determined there was no threat and you may return to the building. The rest of the night we heard slamming doors from rooms around us and loud cars / trucks speeding by the hotel. See details page for the rest of our experience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 21, 2022
Upon checking in, I asked Jazmine if the Jacuzzi and pool were heated and working. She assured me they were. After checking in, we headed to our room which was nice and had a balcony, but you couldn't use it due to a lock only allowing the sliding door to open a few inches. We headed down to the jacuzzi. It was nice and warm but the jets were not working. Noticed some broken glass by the jacuzzi, looked like it used to be a vape pen or other glass pipe. The pool was cold and the only way to tolerate it was to sit in jacuzzi and warm up. We tried to use a few of the propane heated tables after the pool but none were working. Various states of disrepair, either out of propane, ignitor broken or not working. We headed back to our room and settled in for a much needed nights sleep. We were rudely awoken at 10:30pm by the fire alarm going off. This happened for the next 15 - 20 minutes, when finally someone announced that the emergency response team has determined there was no threat and you may return to the building. The rest of the night we heard slamming doors from rooms around us and loud cars / trucks speeding by the hotel. The next day we ran some errands and returned to the hotel. Tried to use the parking garage elevator for the second time and it was still broken, would try to take you to another floor, then buzz and return you to the floor you were originally on. We returned to the jacuzzi (broken glass was still there) but now had a sign saying down for maintenance. The water was cold so we sat in the sun to warm up. We called the front desk to ask when the jacuzzi would be fixed. They said they didn't know but would get back to us. 2 hours went by and no one got back to us about the jacuzzi. I went to the front desk and asked Jazmine (said she was the manager) if the jacuzzi would be fixed soon, she said unfortunately not. I politely told her that the reason we stayed at this hotel was because of a working jacuzzi and heated pool. She said there was nothing else she could do. I mentioned the fire alarm going off the night before and she said, "yeah sorry about that". I asked if we could checkout and go to another hotel due the so far terrible experience. She said it is late in the day and due to this you will have to be out of your room in 15 minutes. I thought to myself really? Seemed like a made up (screw you and get out) mandate. I said I'm sorry to complain but (went over the issues mentioned before) and we really wanted to enjoy a pool and hot tub along with a good nights sleep. She never offered anything else for all these issues and stuck by her if you can get out in 15 minutes you only pay full price for the first night. We originally booked 2 nights, it was midafternoon on the 2nd day. We quickly gathered our things and left. Unfortunately, we left an expensive hair straightener in the rush. Called hotel to ask if they found it. Answer was "No". Another issue, hotel advertises 3 pools. There is only 1 pool. One water slide that i

Services & Amenities

Outdoor swimming pool
Gym
Bar
Restaurant
Cafe
Water park
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Parking is available On-site parking.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Pets
Pets are allowedFree
Types of pets allowed: dogs, cats

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

  • Number of Rooms: 342
Sheraton Crescent Hotel offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Experience the wonders of Phoenix (AZ) with ease by utilizing the services provided at car hire. Visitors can take advantage of complimentary parking directly at the hotel.Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours.Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Sheraton Crescent Hotel, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary.The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones.Each accommodation at Sheraton Crescent Hotel is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience.At Sheraton Crescent Hotel, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. Sheraton Crescent Hotel offers a hair dryer, toiletries and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast.Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please. Sheraton Crescent Hotel provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by hot tub, steam room and sauna to rejuvenate your senses.Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge.For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

Frequently Asked Questions

What is the cancellation policy for Sheraton Crescent Hotel?

The cancellation policy for Sheraton Crescent Hotel varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Sheraton Crescent Hotel?

Standard check-in time at Sheraton Crescent Hotel is 15:00 and check-out time is 12:00.

What amenities and services are available at Sheraton Crescent Hotel ?

Sheraton Crescent Hotel offer top amenities and services include Shuttle service.

Does Sheraton Crescent Hotel provide breakfast?

No, Sheraton Crescent Hotel doesn't provide breakfast.

Can I bring my pet inside the Sheraton Crescent Hotel?

Pets are allowed on request at Sheraton Crescent Hotel. Charges may be applicable.

How far is the Sheraton Crescent Hotel from the closest airport?

The closest airport is Phoenix Sky Harbor International Airport, and it is about 20 mins from hotel by car (25.7 km).

About This Property

Nearest AirportPhoenix Sky Harbor International Airport
Distance to Airport25.7KM
Nearest Train Station16th St & South Mountain Ave
Distance to Train Station29.09KM
Hotel Star Rating4