AC Hotel Phoenix Biltmore

Guests appreciate the exceptional cleanliness, modern location near shopping areas, and attentive service. They also value the well-equipped rooms, beautiful pool area, and comfortable bar/lounge.

location hotel is very good, easy for find this hotel

Never again.  I had a 3 nights stay with my husband coming in on the second day. We were getting ready in the morning and I heard him yelling from the bathroom. The glass sliding bathroom door was stuck and he could not get out. Thank God, I was in the room with him. I couldn’t get it open either. When the engineer came in with a ladder, he knew exactly what to do. I asked him if this happens often and he said yeah the doors are too heavy for the frames. Aside from the fact that if I had been there by myself and it happened to me, they would have my d@$d body on their hands…. I always put the do not disturb sign on the door… close the door when I shower to keep the steam in. There is no phone in the bathroom. My claustrophobia would’ve done me in very quickly.  But here’s my main complaint… no apology or even real acknowledgment while we were there. At home, I wrote a letter to Marriott and did hear from someone at the location. She informed me that they met with engineering and decided that they will not be replacing the defective doors as I suggested. They instead will go around and tighten them all. I pointed out that this means that they will eventually loosen again, and this will happen to others. Not a great solution, I say. She asked if I had any other questions. lol So if you don’t want to be trapped in the bathroom for possibly days at a time, pick another place.